Last Updated
Overview
Dovetail helps HR teams streamline employee service requests, knowledge sharing, AI-powered workflow automation, and reporting. While broader HR functions might be limited, its centralized platform ensures case management and improved employee support. Overall, it is a reliable solution for mid-to-large enterprises seeking better operations and enhanced workforce experience.
Overall Rating
Based on 21 users reviews
4.6
Rating Distribution
Positive
95%
Neutral
5%
Negative
0%
Starting Price
Custom
Dovetail Specifications
- Attendance And Time Tracking
- Employee Onboarding
- Training And Development
- Benefits Administration
What Is Dovetail?
Dovetail is a cloud-based HR software designed for HR teams and employees to streamline HR service delivery. It provides tools for HR case management, knowledge management, employee self-service, AI-powered workflow automation, and reporting and analytics. The platform helps HR teams manage inquiries efficiently, automate repetitive tasks, and track employee interactions. By consolidating HR processes and information, Dovetail enables organizations to improve operational efficiency, maintain visibility over HR activities, and enhance the overall employee experience.
Dovetail Pricing
Dovetail price plan is typically provided by request, so organizations should budget based on industry benchmarks for comparable HR service delivery and case management solutions, which generally fall between $4 and $30/employee/month for robust and mid‑market platforms.
In addition to base subscription costs, organizations should account for the following expenses based on typical implementation models for enterprise HR systems:
- Implementation: $5,000–$50,000 for mid‑market deployments, potentially higher for global rollouts with customization
- Data Migration: €2,000–€10,000, depending on the volume and complexity of existing HR data
- Admin and HR Training: €2,000–€20,000, based on team size and training preferences
- Integrations: €1,000–€25,000 for connecting to payroll, HRIS, and communication tools
Disclaimer: Pricing references are based on publicly available third‑party information and industry benchmarks. Actual costs may vary.
Dovetail Integrations
Who Is Dovetail For?
Dovetail is ideal for organizations across a wide range of industries and sectors, including:
- Healthcare
- Technology
- Manufacturing
- Insurance
- Finance
- Education
Is Dovetail Right For You?
Dovetail is ideal for mid‑to‑large organizations seeking to improve HR service delivery through case management, knowledge sharing, AI‑powered workflows, and reporting. It is trusted by companies like Danone US, Swire Coca‑Cola, CUNA Mutual Group, Grant Thornton, and Morgan Stanley Capital Investments, reflecting its adoption across diverse HR environments. With scalable security and strong user experience recognition, it is suitable for teams focused on efficient HR operations.
Still doubtful if Dovetail is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Dovetail Features
HR Case Management
The platform enables HR teams to efficiently manage incoming employee inquiries and questions. It improves operational efficiency by automating workflows and streamlining case tracking. Personalized dashboards provide visibility into each case, helping teams monitor progress and generate reports for informed decision-making.
Employee Portal
This feature allows employees to find answers independently without needing to contact HR directly. It supports self-service, which is increasingly preferred by a millennial-driven workforce. By reducing repetitive inquiries, the portal frees HR staff to focus on more complex issues while improving employee satisfaction.
Knowledge Management
Dovetail software converts HR expertise into searchable knowledge articles that can be shared across the organization. It supports both case management and the employee portal by ensuring that information is readily accessible. As a result, repetitive issues are minimized, and HR teams can deliver faster, more accurate responses.
Reporting And Analytics
The system provides advanced analytics to measure HR service delivery in real time. Reports can be scheduled automatically and exported in multiple formats, including Word, Excel, and PDF. Dashboards and crosstab reports allow leadership to track performance and make data-driven decisions efficiently.
Employee Relations Management
This feature helps organizations digitally document and manage employee relations cases, such as conflicts, grievances, and disciplinary actions. It ensures consistent record-keeping and compliance with organizational policies. By centralizing case information, HR teams can resolve issues faster and maintain a clear audit trail.
Pros And Cons of Dovetail
Pros
AI-powered workflows reduce manual HR tasks
Advanced reporting and analytics for insights
Knowledge management prevents repeating problems
Cons
Performance can be slow under load/peak hours
Documentation gaps may hinder user workflows
Dovetail Reviews
Total 21 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars29%
3
Stars5%
2
Stars0%
1
Stars0%
Share your experience
Enterprise, 500+ employees
“flexible HR platform”
Pros
Right from the start, Dovetail HR has been very user friendly for me as an agent, end user and administrator alike and the best part is that it doesn't require any help from IT. It makes my everyday work much simpler, whether that's replying to cases, keeping track of them, updating details or monitoring metrics. The customization options are also a big plus for me, since the platform can be tailored exactly to what I need. On top of that the Dovetail HR team gave me outstanding support during the initial setup which made the rollout even better.
Cons
No cons to share for real!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Enterprise, 500+ employees
“Easy to setup”
Pros
One thing I really appreciate about Dovetail is how much control it gives my team to manage things ourselves. I can configure a lot on my end without having to reach out to Dovetail Tech Support and the case management rules also let me automate quite a bit.
Cons
Well the more difficult part for us has been reporting and getting the SLA setup aligned with our operating model which has been a bit challenging.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Enterprise, 500+ employees
“simple to navigate”
Pros
Getting around the system feels very easy to me and the interface is quite user friendly. It's also simple for me to reach out for help or check the Dovetail User Guide when questions come up. My employees have no trouble navigating it.
Cons
A few improvements are still needed in�the software especially the option to un-merge cases, better and more flexible privacy controls for cases and a reporting platform that's more user friendly.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Frequently Asked Questions
Does Dovetail offer an API?
No, Dovetail does not offer an API.
What other apps does Dovetail integrate with?
Information about third-party integrations has not been specified by the vendor.
Does Dovetail have a mobile app?
No, Dovetail does not offer a dedicated mobile app.
What level of support does Dovetail offer?
Dovetail offers support through live chat, email, contact form, newsletter, and phone.
Who are the typical users of Dovetail?
Dovetail features are used by organizations across industries and sectors, including manufacturing, insurance, finance, healthcare, technology, and education.
What language does Dovetail support?
Dovetail primarily supports English.
What types of pricing plans does Dovetail offer?
Dovetail pricing is not published publicly and is typically provided by request. Industry benchmarks for comparable HR service delivery and case management solutions suggest $4–$30 per user/month for mid‑market platforms. Get a detailed Dovetail cost breakdown tailored to your specific requirements.