iMocha

“Nice video conferencing feature

Pros

Honestly, I found the video conferencing to be really good and it provided high-quality questions in assessments.

Cons

I believe the assessment platform could use some improvements to work more effectively.

“great for beginners

Pros

As a less experienced user, I can rapidly put together assessments and rely on the preset configurations the platform supplies.

Cons

While it offers a quick method for me to set up tests, it also limits my ability to adjust those assessments the way I want. I struggle to locate an easy way to add new questions and I've noticed test-takers getting disoriented by the time restrictions during exams which causes many of them to run out of time and fail because they can't manage it effectively.

“Gone downhill over the years

Pros

Back when I first used it, it was one of the few platforms that offered proctoring. I also noticed it supports a broad array of question formats although even at that time some of those question types didn't reliably mark answers correctly.

Cons

I've had ongoing problems with the test scoring and it regularly makes mistakes. In the first year we kept requesting fixes and they addressed some issues but now we don't bother reporting them anymore. Because of that we end up marking exams by hand and our manual checks consistently uncover about a 5% error rate in the software's grading. At the start the pricing made sense at roughly USD $1 per exam in bulk and it matched our needs so we were paying around $2,500 a year. Then they moved to subscription models that included features we had no use for and they began promoting account management as if it were a valuable addition when it was actually pointless for us. The account manager we were assigned after the first couple of years was awful, didn't listen to the real problems and only pushed features we couldn't use. It felt like they were instructed to sell the priciest packages regardless of whether the customer needed them. The last two annual renewal cycles have been something I dread because of dealing with that person. Lately they've been hyping their "content" as world-class and worth the high subscription fees but I tried twenty of their in-house written exams and every one was awful. They're written in Indian English in a way that's very difficult for Australian, UK or US candidates to follow so the English tests were basically useless. Their programming tests were full of errors and were confusingly worded. At one stage we assessed 35 job applicants and every single candidate scored between 10 and 12 out of 40 on the exam, even though their actual skill levels varied significantly. What once offered reasonable value is now, in my view, terrible.