Last Updated
Overview
Rezolve.ai is an AI-powered service desk that automates HR and IT support. While some user reviews note its app customization is limited, the platform is praised for its powerful no-code automation studio and seamless workflow integration. All in all, the platform streamlines support processes, boosting efficiency and enhancing employee experience.
Overall Rating
Based on 4 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Rezolve AI Specifications
Employee Information Management
Employee Onboarding
Benefits Administration
Employee Self-service Portal
What Is Rezolve AI?
Rezolve.ai is an Artificial Intelligence (AI) powered service management platform designed for mid-size to enterprise organizations to automate internal Human Resources (HR) and Information Technology (IT) support. It operates within collaboration tools like Microsoft Teams, using a conversational AI to resolve employee queries instantly. The platform features conversational ticketing to streamline issue reporting and agile knowledge management that learns from company documents to provide accurate answers. Its desktop automation capabilities can troubleshoot common device issues, reducing the burden on support teams.
Rezolve AI Pricing
Rezolve AI Integrations
The platform integrates with several third-party applications and systems, such as:
- DocuSign
- Zoom
- HubSpot
- Jira software
- Mailchimp software
- Office 365
- Google Suite
Who Is Rezolve AI For?
Rezolve.ai is ideal for a wide range of mid-sized to enterprise-level organizations within diverse industries and sectors, including:
- Education
- Healthcare
- Retail
- Government
Is Rezolve AI Right For You?
Rezolve.ai is the right fit for organizations that are deeply integrated with Microsoft Teams and are seeking to automate a high volume of repetitive L1 support requests for both IT and HR. Its standout feature is its ability to resolve issues conversationally without employees needing to leave their primary workspace. GDPR, HIPAA, and SOC 2 compliant, it is particularly well-suited for mid-market companies looking for a high-ROI, user-friendly AITSM solution.
Still doubtful if Rezolve AI software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Rezolve AI Features
Rezolve AI features include an ‘Agentic AI Bot’ that provides conversational answers, ticketing, and troubleshooting within Microsoft Teams or Slack. It also handles automatic escalation, executes common task automations, adapts to conversation changes, and performs agentic web searches for accurate information, streamlining support and boosting employee efficiency.
The software’s ‘AURA Insights’ uses AI to rank tickets by escalation risk, analyze user sentiment, and generate AI overviews summarizing ticket details and agent activity. It suggests action plans and responses, tracks trends in real time, and leverages historical data to improve future ticket handling, reducing manual burden on HR.
The software provides a 24/7 monitored mailbox where ‘Agentic AI’ reads emails, generates dynamic responses, and creates tickets when needed. It intelligently asks follow-up questions, directs users to preferred channels, and leverages the company’s knowledge base, ensuring timely and accurate support.
The platform’s ‘Service Portal’ offers intuitive, role-based self-service access to IT support, knowledge bases, and integrated services. With customizable design, granular controls, and targeted service exposure, it empowers HR teams to provide employees with timely guidance, reduce incidents, and enhance operational efficiency across the organization.
