Last Updated
Overview
Rezolve.ai is an AI-powered service desk that automates HR and IT support. While some user reviews note its app customization is limited, the platform is praised for its powerful no-code automation studio and seamless workflow integration. All in all, the platform streamlines support processes, boosting efficiency and enhancing employee experience.
Overall Rating
Based on 4 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Rezolve AI Specifications
- Employee Information Management
- Employee Onboarding
- Benefits Administration
- Employee Self-service Portal
What Is Rezolve AI?
Rezolve.ai is an Artificial Intelligence (AI) powered service management platform designed for mid-size to enterprise organizations to automate internal Human Resources (HR) and Information Technology (IT) support. It operates within collaboration tools like Microsoft Teams, using a conversational AI to resolve employee queries instantly. The platform features conversational ticketing to streamline issue reporting and agile knowledge management that learns from company documents to provide accurate answers. Its desktop automation capabilities can troubleshoot common device issues, reducing the burden on support teams.
Rezolve AI Pricing
Rezolve AI Integrations
The platform integrates with several third-party applications and systems, such as:
- DocuSign
- Zoom
- HubSpot
- Jira software
- Mailchimp software
- Office 365
- Google Suite
Who Is Rezolve AI For?
Rezolve.ai is ideal for a wide range of mid-sized to enterprise-level organizations within diverse industries and sectors, including:
- Education
- Healthcare
- Retail
- Government
Is Rezolve AI Right For You?
Rezolve.ai is the right fit for organizations that are deeply integrated with Microsoft Teams and are seeking to automate a high volume of repetitive L1 support requests for both IT and HR. Its standout feature is its ability to resolve issues conversationally without employees needing to leave their primary workspace. GDPR, HIPAA, and SOC 2 compliant, it is particularly well-suited for mid-market companies looking for a high-ROI, user-friendly AITSM solution.
Still doubtful if Rezolve AI software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Rezolve AI Features
Agentic AI Bot
Rezolve AI features include an ‘Agentic AI Bot’ that provides conversational answers, ticketing, and troubleshooting within Microsoft Teams or Slack. It also handles automatic escalation, executes common task automations, adapts to conversation changes, and performs agentic web searches for accurate information, streamlining support and boosting employee efficiency.
Proactive Ticket Analytics
The software’s ‘AURA Insights’ uses AI to rank tickets by escalation risk, analyze user sentiment, and generate AI overviews summarizing ticket details and agent activity. It suggests action plans and responses, tracks trends in real time, and leverages historical data to improve future ticket handling, reducing manual burden on HR.
AI-Powered Email Support
The software provides a 24/7 monitored mailbox where ‘Agentic AI’ reads emails, generates dynamic responses, and creates tickets when needed. It intelligently asks follow-up questions, directs users to preferred channels, and leverages the company’s knowledge base, ensuring timely and accurate support.
Personalized Self-Service Portal
The platform’s ‘Service Portal’ offers intuitive, role-based self-service access to IT support, knowledge bases, and integrated services. With customizable design, granular controls, and targeted service exposure, it empowers HR teams to provide employees with timely guidance, reduce incidents, and enhance operational efficiency across the organization.
Pros And Cons of Rezolve AI
Pros
Provides instant, frustration-free employee support
Quick and simple to install and configure
Seamlessly complements the Microsoft 365 suite
Cons
May present minor scalability challenges at times
Feature compatibility can vary across categories
Rezolve AI Reviews
Total 4 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars75%
4
Stars25%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Banking, 51-100 employees
Less than a year
“Perfect microsoft 365 addition for smaller companies”
Pros
As a smaller company we wanted a simple ticket tracking system with a virtual assistant to improve our employee experience. Also it is a perfect addition to our Microsoft 365 suite and gave us our first opportunity to build a knowledge base that's easily accessible to our end users.
Cons
We are still working on building out reporting features to better manage service levels and metrics but it has been a great partner, always open to our feedback.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
7
Banking, 51-100 employees
Less than a year
“Trains to answer questions, improving experience”
Pros
We can train the system to answer our employees questions, significantly improving the experience for our customers. The help desk feature also lets our IT team monitor and manage tickets effectively.
Cons
As we have used the product and Resolve AI has made updates, it has improved significantly and there are no major issues for the way we use it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Media Production, 500+ employees
More than a year
“AI self-service for a global workforce”
Pros
As a production company, our employees often work around the clock, 7 days a week, anywhere in the world. Our AI Bot self-service is available even when our corporate team is not. From a corporate standpoint, Rezolve.ai handles most inquiries letting our team focus on more strategic tasks. Technically it is accessible through our web portal, mobile app and Microsoft Teams via single sign-on. We even created a custom brand to promote the service.
Cons
The platform is still evolving and there is potential for more features to be added. However the current features already provide great value and are easy to implement.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Frequently Asked Questions
Does Rezolve AI have a mobile app?
Yes, Rezolve AI offers a mobile app.
What level of support does Rezolve AI offer?
The platform provides support via a contact form, email, phone, a help center, and FAQs.
What types of Rezolve AI price plans are available?
The software offers custom pricing. Contact us to request a personalized Rezolve AI cost quote based on your institution's requirements.
Who are the typical users of Rezolve AI?
Rezolve.ai is suitable for a wide range of mid-sized to enterprise-level organizations across diverse industries and sectors, including education, healthcare, retail, government, and the public sector.
Does Rezolve AI offer an API?
Yes, Rezolve AI offers an API.
What language does Rezolve AI support?
The software supports multiple languages, including English, Spanish, French, German, and more.
What other apps does Rezolve AI integrate with?
The platform integrates with several third-party applications and systems, including DocuSign, Zoom, HubSpot, Jira, Mailchimp, Office 365, and Google Suite.