Last Updated
Key Takeaways
Generated from the text of customer reviews
Jane App is a practice management and EMR platform for private health and wellness practices, including mental health, massage therapy, and physiotherapy. Users appreciate chart note templates that save time, but some report slow email responses. Recently, it updated its AI Scribe to transcribe live one-on-one telehealth sessions and draft chart notes for practitioner review.
Our Verdict
Jane App fits small to mid-sized health and wellness practices consolidating scheduling, charting, and billing. Pricing is accessible at the entry level, but per-practitioner fees on higher-tier plans can increase costs as teams grow. We recommend Jane for practices prioritizing consolidated, discipline-flexible workflows over practices needing deep, specialty-specific clinical customization.
Overall Rating
Based on 517 users reviews
4.8
Rating Distribution
Positive
96%
Neutral
3%
Negative
1%
Starting Price
CA$59
per month
Jane App Specifications
- Appointment Management/Scheduling
- e-Prescriptions
- Lab Integration
- Patient Portal
What Is Jane App?
Jane is a cloud-based practice management and EMR platform built for health and wellness clinics. It brings scheduling, charting, billing, payments, clinical documentation, marketing, and patient communication into one system, helping clinics avoid managing separate tools for these tasks.
Practitioners can maintain patient records and document care, while administrative staff can handle bookings, invoices, and payment collection. Additionally, Jane App’s marketing tools, including SEO, ratings and reviews, and websites, help clinics attract new patients and grow their practices.
What Is Jane App Best For?
A notable capability of Jane App is its AI Scribe, which turns live session recordings, uploaded audio, or dictation into structured clinical notes. Every Jane App plan includes five free AI Scribe notes/practitioner/month. Practices needing more can purchase the AI Scribe Unlimited add-on. Practitioners can review the generated notes in SOAP format or discipline-specific templates before adding them to patient records.
How Much Does Jane App Cost?
Jane App pricing starts at CA$59/month (US$42.09/month) for the Balance plan, which includes one practitioner profile and is limited to 20 appointments/month. Further pricing plans are as follows:
- Practice – CA$79/month (US$56.35/month), plus CA$17.50/month (US$12.48/month) per part-time practitioner or CA$35/month (US$24.97/month) per full-time practitioner
- Thrive – CA$99/month (US$70.62/month), plus CA$20/month (US$14.27/month) per part-time practitioner or CA$40/month (US$28.53/month) per full-time practitioner
The vendor also offers the following add-ons:
- AI Scribe: $15/practitioner/month
- Group Telehealth: $15/practitioner/month
- Insurance Billing: $20/month, plus $5/month for each additional full-time practitioner and $2.50/month for each additional part-time practitioner
- Jane Websites: $59/month/clinic
- Jane Payroll: $40/month, plus CA$6/month per active team member on payroll
Jane does not charge extra for data imports, migrations, or setup support.
Disclaimer: The pricing is subject to change.
Jane App Integrations
Jane App integrates with the following platforms:
- Fullscript
- TELUS eClaims
- Physitrack
- MailChimp software
- Teleplan
- Google Analytics
How Does Jane App Work?
Here’s what you need to do to access the platform and start using its core features:
- Log in to your Jane account with your credentials to reach your clinic's dashboard
- Set up your clinic information, locations, disciplines, treatments, and staff profiles
- Assign staff access levels and permissions based on each team member’s responsibilities
- Configure your booking page and calendar so patients can self-schedule appointments online
- Create chart templates for each discipline, or turn on AI Scribe to generate notes from recordings or dictation
- Process patient payments and insurance claims directly from the appointment or patient record
- Send automated email and SMS reminders to help prevent missed appointments
Who Is Jane App For?
Jane App is used by the following health professionals:
- Physiotherapists
- Chiropractors
- Massage therapists
- Mental health counsellors
- Naturopathic doctors
- Holistic health practitioners
Jane App Use Cases
Based on our analysis of user feedback and Jane App's current capabilities, we have identified scenarios where the software is a good fit:
Solo Practitioners Starting A New Practice
Launching a solo practice requires setting up core workflows such as scheduling, billing, and clinical documentation before seeing patients. Jane brings online booking, treatment setup, invoicing, and charting into one system. These tools give new practitioners an organized way to manage these processes from the start.
Clinics Struggling With After-Hours Documentation
Practitioners in high-volume disciplines like physiotherapy and massage therapy often end up finishing chart notes after clinic hours, cutting into personal time. Jane offers customizable templates, saved phrases, and quick-click charting tools for recurring information. AI Scribe can further reduce the documentation backlog by preparing draft notes for practitioner review. Together, these tools can help practitioners complete routine documentation during or closer to the workday.
Multi-Location Practices Needing Centralized Oversight
Running more than one clinic location introduces coordination problems: separate calendars, inconsistent billing, and no single view of performance across sites. Jane keeps shared client and staff information within one account and provides reporting that can be viewed across locations. Owners can also review location-specific bookings and billing data. Multi-location reports help owners compare activity across sites without maintaining separate systems for each clinic.
Interdisciplinary Clinics With Mixed Specialties
Clinics with chiropractors, massage therapists, and acupuncturists under one roof often run into charting templates and billing rules that don't translate across disciplines. Jane supports discipline-specific chart templates, so practitioners can document visits using formats suited to their clinical approach. Jane also supports supervision and co-signing of clinical notes, allowing supervisors to review and approve documentation completed by other practitioners.
Is Jane App Right For You?
If you’re outgrowing spreadsheets and disconnected tools, Jane is a practical fit for growing practices that don’t need the complexity of a hospital-grade EMR. It is SOC 2 Type 2 and PCI DSS compliant, covering how patient data is handled and how payment processing is secured. With more than 250,000+ practitioners already using Jane, it serves solo providers and growing clinics with multiple locations.
Still doubtful whether Jane is the right fit for you? Get in touch with us at (661) 384-7070, and we will help you make an informed decision.
Jane App Features
Clinical Documentation
Jane provides customizable clinical documentation that adapts to different disciplines and charting preferences. Practitioners can use SOAP, narrative, or hybrid formats, choose from more than 1,000 templates, or create their own. Notes, intake forms, surveys, and treatment plans remain connected to the patient record, while saved phrases and smart fields can reduce repetitive charting. The platform also supports supervision and co-signing workflows for practices where documentation requires additional review.
Telehealth
Jane offers built-in telehealth that connects virtual visits with scheduling, charting, reminders, and billing. Patients can join through a secure link, the patient app, or portal without downloading separate software. Additionally, practitioners can offer a virtual waiting room to patients, and utilize screen sharing, in-call chat, and audio/video controls during virtual visits.
Jane Payroll
Jane Payroll helps Canadian clinics outside Quebec process pay runs, tax remittances, and year-end tax forms. It is available to clinics on the Practice, Thrive, and Legacy plans. It calculates CPP, EI, and income tax remittances and generates T4s and T4As at year-end. Eligible clinics can also let staff complete their own banking and tax setup. US clinics can currently join the waitlist for Jane Payroll.
Jane Websites
Jane Websites is an AI-powered website builder that creates a clinic website using information already stored in the Jane account. It supports customizable layouts, text, images, logos, and colors, while services, practitioners, and other details sync from Jane automatically. Websites also connect directly with Jane Online Booking and include built-in SEO foundations, mobile-friendly layouts, hosting, and dedicated support.
Virtual Assistants And Receptionists
The platform provides a trained, real-world assistant or receptionist who works directly within a clinic’s daily workflow, rather than adding another layer of software. The assistant works in the practitioner’s Jane account and can handle tasks such as answering calls, scheduling appointments, supporting billing, uploading documents, and tracking lab results.
Pros And Cons of Jane App
Pros
Customizable templates make clinical documentation easier
Easy to set up and adapt to clinic needs
Customer support is responsive and accessible when questions arise
Cons
The mobile app access needs to be improved
The note-taking process could be streamlined
Jane App Pricing
Balance | Practice | Thrive |
|---|---|---|
CA$59 per month | CA$79 per month | CA$99 per month |
|
|
|
Disclaimer: The pricing details were last updated on Oct 02, 2026 from the vendor's website. Please contact us for a tailored pricing list.
Jane App Reviews
Total 517 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars83%
4
Stars13%
3
Stars2%
2
Stars1%
1
Stars1%
Share your experience
Medical Practice, 11-50 employees
Less than a year
“Great for managing bookings”
Pros
Managing appointments and bookings with it has been the biggest advantage for me since everything is handled in one place. The interface is clean, simple to navigate which makes daily use feel very natural.
Cons
Pricing could offer better value, especially for smaller practices. On top of that, customer support doesn't always feel as responsive as it should.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Medical Practice, 1-10 employees
More than a year
“Best-in-class support”
Pros
The customer support has been outstanding, honestly some of the best I've seen anywhere. And once I can create a macro that handles everything through voice prompts, it's going to save an incredible amount of time.
Cons
I'd really like to see push-button macros added. Same-day text reminders would also be very helpful and a built-in chat feature would be a welcome addition.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Alternative Medicine, 1-10 employees
Less than a year
“Patient team”
Pros
Being able to talk to a real person was a huge plus and every interaction was helpful and never made me feel judged, even when my questions probably sounded a bit silly. The chat support was also very user-friendly and whenever I asked detailed thoughtful questions, the answers I got back were just as specific and genuinely useful.
Cons
After spending 35 years working with another program, it definitely took a while to get used to it. That said, if I were younger and a little more adaptable, I think the switch would have felt much more natural.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Frequently Asked Questions
Is Jane App suitable for self-pay practices that also need superbills, insurance billing, and HEPs?
Yes. Jane supports self-pay visits and can generate superbills for patients seeking insurance reimbursement. Direct insurance billing is a paid add-on available on the Practice and Thrive plans. Jane also integrates with Physitrack and Wibbi for home exercise programs.
Is Jane App suitable for busy chiropractic practices?
Yes, Jane can suit busy chiropractic practices, but practitioners may need to set up charting templates first.
Is Jane App suitable for therapists switching from SimplePractice?
Yes, Jane App is a suitable alternative, particularly for multidisciplinary practices. It supports transferring client records and chart notes, although therapists should consider the additional cost of insurance billing before switching.
Can Jane App replace paper intake forms and SOAP notes for an established clinic?
Yes. Jane supports digital intake forms and customizable chart templates for SOAP notes, so clinics can move these processes from paper into the platform. Practices transitioning from paper should still plan time to configure templates and train staff before going fully digital.
Can you text through the Jane App?
No, two-way SMS texting is not yet available, but Jane is developing it as a paid add-on with a waitlist. Jane already sends automated SMS appointment reminders and pay-balance texts.