Last Updated

Key Takeaways

Generated from the text of customer reviews

Jane App helps health and wellness practices manage daily clinical and administrative needs from one platform. It is used by front-desk staff, clinicians, and clinic owners. Users appreciate its customizable templates that simplify documentation, but slower email response times remain a recurring concern. Jane recently updated its AI Scribe capabilities to generate chart notes automatically from live telehealth sessions.

Our Verdict

Jane App fits small to mid-sized health and wellness practices consolidating scheduling, charting, and billing. Pricing is accessible at the entry level, but per-practitioner fees on higher-tier plans can increase costs as teams grow. We recommend Jane for practices prioritizing consolidated, discipline-flexible workflows over practices needing deep, specialty-specific clinical customization.

Jane App Specifications

  • Appointment Management/Scheduling
  • e-Prescriptions
  • Lab Integration
  • Patient Portal

Jane App Features

Telehealth

Jane offers built-in telehealth that connects virtual visits with scheduling, charting, reminders, and billing. Patients can join through a secure link, the patient app, or portal without downloading separate software. Additionally, practitioners can offer a virtual waiting room to patients, and utilize screen sharing, in-call chat, and audio/video controls during virtual visits.

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Jane Payroll

Jane Payroll helps process pay runs, tax remittances, and year-end tax forms for both salaried employees and independent contractors. It can calculate and file CPP, EI, and income tax remittances and generate T4s and T4As at year-end. Staff can complete their own banking and tax setup, so the clinic owner does not have to enter these details manually.

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Jane Websites

Jane Websites is an AI-powered website builder that creates a clinic website using information already stored in the Jane account. It supports customizable layouts, text, images, logos, and colors, while services, practitioners, and other details sync from Jane automatically. Websites also connect directly with Jane Online Booking and include built-in SEO foundations, mobile-friendly layouts, hosting, and dedicated support.

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Virtual Assistants And Receptionists

The platform provides a trained, real-world assistant or receptionist who works directly within a clinic’s daily workflow, rather than adding another layer of software. The assistant works in the practitioner’s Jane account and can handle tasks such as answering calls, scheduling appointments, supporting billing, uploading documents, and tracking lab results.

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Pros And Cons of Jane App

Pros

  • Customizable templates make clinical documentation easier

  • Easy to set up and adapt to clinic needs

  • Scheduling tools help reduce administrative burden

Cons

  • Some data imports may take longer in the UK

  • Email support responses can sometimes take longer

Jane App Pricing

Balance

Practice

Thrive

  • Single practitioner profile

  • Limited to 20 appointments per month

  • Unlimited admins and locations

  • Online Booking for clients through custom-branded site

  • 1:1 Telehealth

  • Secure Messaging

  • AI Scribe (5 Free Notes)

  • Intake Forms

  • Custom Charting Templates

  • Treatment Plans

  • Everything in Balance, plus:

  • Includes 1 full-time practitioner

  • $17.50 per month per part-time practitioner

  • $35 per month per full-time practitioner

  • Unlimited Appointments

  • Unlimited Staff Profiles

  • Unlimited, free SMS* Appointment Reminders

  • SMS availability varies by region

  • Timesheets

  • Everything in Practice, plus:

  • Includes 1 full-time practitioner

  • $20 per month per part-time practitioner

  • $40 per month per full-time practitioner

  • Rooms and Equipment

  • Availability Tagging

  • Patient Self Check-In (In-Person)

  • Automated Patient Waitlist Management

  • Return Visit Reminders

  • Packages and Memberships

Disclaimer: The pricing details were last updated on Sep 02, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Jane App Reviews

Total 280 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

79%

4

Stars

15%

3

Stars

4%

2

Stars

0%

1

Stars

2%

Share your experience

AS

Angela Sauve

Mental Health Care, 1-10 employees

More than a year

5.0
July 2026

“user-friendly software”

Pros

It's genuinely very user friendly. Even when I'm stuck and can't figure something out, support will walk me through it whenever I need help and there are also solid tutorials available.

Cons

I still haven't figured out how to log in from my phone if there's an interruption with my laptop-that's something I may need to learn for backup access.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MO

Mary Omann

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
July 2026

“well-documented all-in-one EMR”

Pros

Jane feels efficient and simple to use and everything is nicely documented. It lets our team use one of our mobile devices to respond to patients quickly and effectively, plus it works as an all-in-one EMR.

Cons

There aren't really any complaints about Jane. If anything ever came up or if we wanted to change something, I'm confident it wouldn't linger for long since the support team is genuinely excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TD

Tanya Davey

Retail, 1-10 employees

Less than a year

5.0
July 2026

“perfect for us”

Pros

Handles my appointments really well-I'm able to schedule them and quickly check what's coming up. It also stores the documents I need and supports video calls so I can attend sessions without juggling different tools.

Cons

Nothing stands out as something I dislike. It's working exactly how I need it to.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

Can you text through the Jane App?

No, Jane does not allow users to send traditional SMS text messaging directly through the Jane App. However, it offers a built-in messaging hub for two-way chat.

Is Jane App suitable for busy chiropractic practices?

Jane can work for busy chiropractic practices, but its charting setup may require initial template customization. Users report notes taking under a minute after templates were built, while others also cite 3–5 minutes for new-patient notes and found the setup to be demanding.

Can Jane App replace paper intake forms and SOAP notes for an established clinic?

Yes. Jane supports digital intake forms and customizable chart templates for SOAP notes, so clinics can move these processes from paper into the platform. Practices transitioning from paper should still plan time to configure templates and train staff before going fully digital.

Is Jane App suitable for self-pay practices that also need superbills, insurance billing, and HEPs?

Yes. Jane supports self-pay visits and can generate superbills for patients seeking insurance reimbursement. It also supports direct insurance billing and integrates with Physitrack and Wibbi for home exercise programs.

Is Jane App suitable for therapists switching from SimplePractice?

Jane can be a suitable alternative for therapists seeking similar practice management capabilities, including scheduling, charting, billing, and client communication. However, practices should compare pricing, appointment limits, documentation tools, and treatment-plan features before switching, especially when moving from SimplePractice.