Kareo was founded in 2004 and has been in business for over 13 years. The solution is purpose-built to cater to the unique needs of independent small practices, avoiding the standard complicated, time-consuming, and overpriced functionality associated with hospitals or large clinics.
The cloud-based clinical platform includes electronic health records, practice management, marketing, telemedicine, patient engagement, billing software, and analytics. They recently sold Kareo Billing services to Health Prime International. After this move, Kareo will provide revenue cycle management services to its clients through their 1500+ billing partners rather than doing it themselves.
Kareo EHR is certified for Meaningful Use Stages 1/2 and offers support to over 45 different medical specialties such as family medicine, oncology, pediatrics, neurology, cardiology, and internal medicine. It is programmed with built-in templates to ease workflow and comes complete with ICD-10 codes.
The company’s Revenue Cycle Management (RCM) and Practice Management (PM) services are dependable with over 60 million patient records and $18 billion in insurance claims being managed and processed through this platform. Kareo Marketplace offers access to valuable third-party apps and services to build a solution fully customizable for each practice.
The software deployment is fast and quick (within 48 hours) with zero hassle of contracts or hidden costs. Customer support, client onboarding, and module training are free.
The vendor has launched Kareo Engage and Kareo Analytics, an end to end solution providing advanced patient management/communications and billing intelligence across multiple practices respectively during the first half of 2018.
Starting price: Kareo pricing varies for each practice role, it ranges between $100-$300/month. Press the price tab to get detailed pricing for all Kareo products.
Free trial: No
USP: No setup fee or long term contracts. You pay month to month with the option to cancel anytime.
Technical Specification: The software is a native Windows-based application. You will need to purchase additional software to run it with a MAC. Kareo Mobile application is only available for the iPhone and iPad. It does not support Android devices.
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Pros:“I think our success has to do with our employees and having a product that can help them also be successful. I am glad to be a part of the Kareo Family”
Pros:The software is easy to learn and use, it is flexible as well. The training tutorials are comprehensive. The ease to look at the data in many other ways to understand it, is great. Helps you get your tasks done in a neat way.
Cons:The tech support team is not how it should be, they either pass it to the clearinghouse or they just manipulate the customer for the moment by making them believe that the issue is not there. You have to file a new complain, just because of the fact that it wasn’t resolved in the first time when you contacted them.
Pros:It is easy to use, and work with. You can easily see the patient schedule on the app, which is great and easy. Their reports are amazing as well. I prefer the desktop version over the web based version, but that is totally my opinion I like that. It is easy to navigate between screens. It is a great system and anyone can easily use it.
Cons:The automated telephone response calls, needs to be improved as a lot of patients have had a hard time to understand what it said, so there are voice concerns. Probably they could work on it to make it more clear. It isn't easy to print appointment lists for my patients, as in physical therapy there are multiple visits by the patients.
Pros:It has been 4 years since I started using Kareo, and as a matter of fact I really like this product. It has been amazing from day one up till now. The price is right, and it also gets my billing done with ease and simplicity. Not bad at all.
Cons:I have seen their customer support decline over the years, and I think that they need to improve it. It is just so disappointing.
Pros:It has been many years since I started using Kareo. It is easy to use. Navigating between screens/windows is easy as well. I started using only its billing service but now I do manage a lot of other things as well. It is easy to use, once you get used to it. It has many functionalities that I like. Exporting reports are also very easy, and are really nice.
Cons:Editing can often be quite a lot of work to do and is tedious. I find it a little difficult to post the payments in Kareo, as I've used other EHRs before and it was easy there.
Pros:Well, it is a great product, and the way they help you throughout is amazing. They’ll never leave your problem unresolved. They even assign a success coach to you that helps you through the entire process, and this is a resource we loved a lot. The customer support team is great, the product itself is great, and their training tutorials are also amazing. It is quite the package.
Cons:Sometimes it could be a headache when you have to work with the enrollments department, otherwise there is nothing bad about this product.
Pros:This software is really amazing as it is very easy to submit claims and rebill things. Entering data is quite easy and better than other softwares. There were quite a lot of problems that I was facing, but with the help of Kareo, I solved them all. The experience is great and it saves a lot of your time. I would definitely recommend this software to everyone.
Cons:The reports cannot be modified which I don't like. There should be an option to modify reports accordingly. The return address has to be handwritten as it is not in the upper left-hand corner of the receipt so it can be mailed. I have to submit 2 separate reports as it doesn't give an option to share provider info, patient info etc and not even of the payments or adjustments so that the patient can give that to their insurance or claim rep.
Pros:This software in my view is one of the easiest software to use. It has helped us in many ways like, improving our claims, if we make any errors, it also prompts you to double check before sending it. This feature have saved a lot of our time that we utilized in sending the correct claims. It has an easy billing feature. It keeps giving hints for things to do, which makes it easier for new people using it.
Cons:The reports could be improved more I think. We need reports that are specific, sometimes the reports that are being offered cannot populate it. The rest of the product is great.
Pros:Navigating between screens is very easy. It is simple and easy to use. It has a lot of features that are can easily be customized. We have customized treatment plan templates and note formats which are really great. We've never faced any kinds of issues related to scheduling. Although it isn't specific to our mental health treatment, yet we've found it amazing in many other ways.
Cons:The product is not specific to our mental health treatment. There are many main features in the browser, that can neither be hidden nor customized, as we don't want it to be visible because it is not relevant to our practice. They should do something about it, as it gets really distracting.
Pros:Reliable software product, it is amazing, easy to learn and use, affordable, especially for people running small practices. It is user-friendly. The customer support is great, the team seems to be very knowledgeable and helps you throughout, whenever you need them. They are a bunch of super friendly people. Kareo is indeed an amazing product.
Cons:Just one thing, if they include would make this product perfect, and that is to make the billing side of the product accessible on MAC.
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