Overview
C2Perform is a powerful, integrated solution that transforms call center and back-office complexity into consistency, unifying functions like learning management and coaching into a single, cost-effective suite. While some users note issues finding items on the interface, its dynamic coaching and unified analytics justify the investment.
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Starting Price
Custom
C2Perform Specifications
Activity Dashboard
Asynchronous Learning
Activity Tracking
Access Controls/Permissions
What Is C2Perform?
C2Perform is a comprehensive software engineered to unite performance management and learning operations within contact centers and back-office teams. By replacing disconnected spreadsheets and single-purpose tools, the platform streamlines key workflows. Its Connected Quality Assurance feature, for instance, links performance data to automated training assignments, bridging knowledge gaps seamlessly. The Dynamic Coaching tool further helps to reduce administrative time, allowing managers to focus on developing their teams and boosting performance.
C2Perform Pricing
The C2Perform cost is based on four plans:
- Core: $25/user/month
- Team: $30/user/month
- Plus: $45/user/month
- Enterprise: custom pricing
Disclaimer: The pricing is subject to change.
C2Perform Integrations
The software supports integration with multiple platforms, such as:
- Salesforce
- Zendesk Suite
- Microsoft Teams
- Talkdesk
- Slack Software
- Oracle
- Five9 Software
Who Is C2Perform For?
C2Perform is ideal for a range of industries, including:
- Contact centers
- Customer support
- Back-office operations
- Financial services
- Insurance
Is C2Perform Right For You?
With C2Perform, you get an all-in-one solution that replaces disjointed systems with a single, integrated platform. This unified approach to performance management, learning, and engagement helps boost team morale and reduce employee turnover. The C2Perform price is also realistic for the value it provides, and the platform is trusted by some of the world's most renowned brands in over 30 countries.
Still not sure about C2Perform? Contact our support team at (661) 384-7070 for further guidance.
C2Perform Features
The platform's coaching tools are designed to streamline a supervisor's workflow, saving up to 40% of their preparation time with an integrated "User Activity Summary" that consolidates past coaching sessions, quality results, and training records.
This feature moves beyond simple scoring to drive real performance gains. By using business rules to analyze quality data, the system can automatically assign follow-up training and knowledge resources to bridge skill gaps and ensure continuous improvement.
C2Perform's LMS delivers consistent training quality in any environment, whether in-class, remote, or hybrid. The “Employee Journeys” feature helps new hires gain proficiency faster and reduces early attrition by mapping out critical touchpoints.
This tool is designed to solve common pain points like outdated documents and hard-to-find information. An AI-powered natural language search helps users find answers quickly. Additionally, an AI-assisted tool helps users create and refine new knowledge base content up to 50% faster.
The platform simplifies critical performance management functions by allowing users to set objectives, track progress, and share key performance indicators (KPIs) from a single dashboard. This reduces the administrative burden of using multiple spreadsheets or disconnected systems.
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