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Overview
C2Perform is a powerful, integrated solution that transforms call center and back-office complexity into consistency, unifying functions like learning management and coaching into a single, cost-effective suite. While some users note issues finding items on the interface, its dynamic coaching and unified analytics justify the investment.
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Starting Price
Custom
C2Perform Specifications
- Activity Dashboard
- Asynchronous Learning
- Activity Tracking
- Access Controls/Permissions
What Is C2Perform?
C2Perform is a comprehensive software engineered to unite performance management and learning operations within contact centers and back-office teams. By replacing disconnected spreadsheets and single-purpose tools, the platform streamlines key workflows. Its Connected Quality Assurance feature, for instance, links performance data to automated training assignments, bridging knowledge gaps seamlessly. The Dynamic Coaching tool further helps to reduce administrative time, allowing managers to focus on developing their teams and boosting performance.
C2Perform Pricing
The C2Perform cost is based on four plans:
- Core: $25/user/month
- Team: $30/user/month
- Plus: $45/user/month
- Enterprise: custom pricing
Disclaimer: The pricing is subject to change.
C2Perform Integrations
The software supports integration with multiple platforms, such as:
- Salesforce
- Zendesk Suite
- Microsoft Teams
- Talkdesk
- Slack Software
- Oracle
- Five9 Software
Who Is C2Perform For?
C2Perform is ideal for a range of industries, including:
- Contact centers
- Customer support
- Back-office operations
- Financial services
- Insurance
Is C2Perform Right For You?
With C2Perform, you get an all-in-one solution that replaces disjointed systems with a single, integrated platform. This unified approach to performance management, learning, and engagement helps boost team morale and reduce employee turnover. The C2Perform price is also realistic for the value it provides, and the platform is trusted by some of the world's most renowned brands in over 30 countries.
Still not sure about C2Perform? Contact our support team at (661) 384-7070 for further guidance.
C2Perform Features
Dynamic Coaching
The platform's coaching tools are designed to streamline a supervisor's workflow, saving up to 40% of their preparation time with an integrated "User Activity Summary" that consolidates past coaching sessions, quality results, and training records.
Connected Quality Assurance
This feature moves beyond simple scoring to drive real performance gains. By using business rules to analyze quality data, the system can automatically assign follow-up training and knowledge resources to bridge skill gaps and ensure continuous improvement.
Integrated Learning Management
C2Perform's LMS delivers consistent training quality in any environment, whether in-class, remote, or hybrid. The “Employee Journeys” feature helps new hires gain proficiency faster and reduces early attrition by mapping out critical touchpoints.
Unified Knowledge Base
This tool is designed to solve common pain points like outdated documents and hard-to-find information. An AI-powered natural language search helps users find answers quickly. Additionally, an AI-assisted tool helps users create and refine new knowledge base content up to 50% faster.
Streamlined Talent Management
The platform simplifies critical performance management functions by allowing users to set objectives, track progress, and share key performance indicators (KPIs) from a single dashboard. This reduces the administrative burden of using multiple spreadsheets or disconnected systems.
Pros And Cons of C2Perform
Pros
The quality assurance module offers all the features needed
Offers unique teaching strategies to implement
Flexibility to personalize the client platforms
Cons
Might face issues with understanding some features on the interface
The reporting abilities could be strengthened
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Frequently Asked Questions
Does C2Perform offer an API?
No, C2Perform does not offer an API.
Does C2Perform have a mobile app?
No, C2Perform does not have a mobile app.
What types of pricing plans does C2Perform offer?
The C2Perform price has four plans: Core ($25/user/month), Team ($30/user/month), Plus ($45/user/month), and Enterprise (custom pricing). Request a personalized C2Perform pricing quote for your business.
What language does C2Perform support?
C2Perform supports 14 languages, including English and Spanish.
What level of support does C2Perform offer?
C2Perform provides support through a contact form and FAQs.
Who are the typical users of C2Perform?
Typical C2Perform users include leaders in contact centers, customer support, back-office operations, financial services, and insurance.
What other apps does C2Perform integrate with?
The software integrates with platforms such as Salesforce, Zendesk Suite, Microsoft Teams, Talkdesk, Slack Software, Oracle, and Five9 Software.