Flowingly

Pros

A big advantage for our organisation has been the newer features especially the AI Process Map generator and the process map file upload. The file upload feature lets us take older maps, workshop notes or even high level discussion points and quickly turn them into the starting point of a map in it which cuts down a lot of admin time. Their team have also been amazing with support while helping us get set up and running.

Cons

One key gap for our organisation is the lack of a two step approval and publishing workflow. In our previous software we could send a draft for approval first and once it was approved it would then move on for publishing. This software doesn't currently support that since approval and publishing happen together. Because of that we've had to build a separate approval process which is less streamlined. Another issue is that arrow paths in a process map are set automatically so lines can cross over and make the workflow harder to read. On top of that you're unable to add another recording to an existing SOP which makes later updates or expansions more limiting.

Pros

Creating and sticking to process maps has never come naturally to me and most of the static tools I've seen on the market usually end up being a one time exercise. Once they're rolled out they barely get looked at again unless someone new needs training so they become outdated pretty quickly as the process evolves. This has been very different because the process map is actually used every single time the work is done which means it stays relevant and can be updated continuously as things change. One of the biggest benefits for us is the consistency it brings since everyone is following the same process. We can always see the current status of any project or workflow and because many of our teams are made up of just one person it's incredibly helpful when someone is unexpectedly away (someone else can step in, see exactly where things are up to and understand what still needs to be done). I also really value the sharing community around it. We're all so busy across the sector and being able to share processes not only saves a lot of time but also gives us a chance to collaborate, exchange ideas and improve how we all work.

Cons

There honestly aren't many negatives to mention. If I had to point to one it's that rolling out any new process can come with challenges especially around change management and people who are naturally more resistant to doing things differently.

Pros

Is thoughtfully built especially when it comes to automation. Getting it up and running was easy and their team has been very quick to respond whenever needed. It's also a real advantage for us that it has an established and growing footprint in the local government space.

Cons

Interface could use some work particularly on the process mapping side of the platform. The online support materials and knowledge base have also felt a bit inconsistent although they do seem to be getting better.