Last Updated
Overview
HotelFriend delivers a robust, all-in-one solution for properties of any size. Designed for scalability, it simplifies daily management with automation and seamless tools. Though weekend support is limited, the system shines with intuitive design, rapid setup, and responsive assistance that drives efficiency across hospitality operations.
Overall Rating
Based on 22 users reviews
4.5
Rating Distribution
Positive
91%
Neutral
5%
Negative
5%
Starting Price
Custom
HotelFriend Specifications
- Tenant Management
- Lease Management
- Maintenance Requests
- Property Accounting
What Is HotelFriend?
HotelFriend software is an advanced property management system that enhances efficiency for hospitality businesses. This all-in-one platform centralizes bookings, order handling, invoice management, and staff coordination within a cloud-based environment. Its intuitive design ensures accessibility across devices, allowing smooth operations from virtually any location. By integrating essential functions into a single solution, HotelFriend features reduce complexity, improve productivity, and support seamless management, making it a valuable tool for hotels seeking operational excellence and growth.
HotelFriend Pricing
HotelFriend price begins with a complimentary 7-day trial, allowing businesses to experience the platform’s capabilities before choosing a plan. The available packages include:
- Start
- Select
- Enterprise
Disclaimer: The pricing is subject to change.
HotelFriend Integrations
HotelFriend software seamlessly integrates with various applications, including:
- Tedee
- Shopify software
- HubSpot CRM software
- Mailchimp software
- QuickBooks Online
- Slack software
- Microsoft Office 365
Who Is HotelFriend For?
HotelFriend is well-suited for the hospitality industry, supporting diverse operations that seek to improve efficiency and profitability. It caters to:
- Independent hotels
- Hotel chains
- Student accommodations
- Business organizations
- Restaurants
- Bars
- Cruise lines
Is HotelFriend Right For You?
Looking for a reliable solution to transform hospitality operations? HotelFriend presents cloud-based property management software designed to streamline bookings, invoicing, and revenue management.
With over eight years of expertise, the company supports global clients through customizable solutions, white-label apps, and secure platforms. Strong focus on data protection ensures trustworthy performance, making HotelFriend an excellent choice.
Still not sure if HotelFriend is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.
HotelFriend Features
Smart Accommodation Planning With Front Desk
HotelFriend provides a clear overview of occupancy and bookings, simplifying reservation management. It enables quick adjustments, tracks room availability, handles individual and group reservations, processes payments, refunds, and invoices, and ensures smooth daily property operations efficiently.
Integrated Channel Manager For OTA Connection
The platform centralizes online sales channels, synchronizing listings in real time. It prevents overbookings, maintains inventory accuracy through two-way XML connectivity, and manages cancellation policies, booking restrictions, and quotas. This streamlines operations across all online distribution channels for maximum efficiency.
Booking Engine
HotelFriend encourages direct reservations while enhancing the guest experience. It supports mobile-friendly bookings, branded customization, package sales, service upselling, flexible payment options, automated email campaigns, and online chat interaction. It boosts revenue and improves digital engagement throughout the booking journey.
Room Management For Accurate Listings
The software enables efficient room management by defining types, highlighting unique features, and maintaining accurate capacity information. HotelFriend ensures each room’s details, including size, amenities, bed count, and maximum occupancy, are current, compelling, and clearly presented to attract prospective guests.
Rate Management
HotelFriend allows tailoring room prices according to categories, meal plans, weekdays, booking sources, and guest types. It enables endless rate variations, adjusts sales restrictions, cancellation policies, and conditions from a centralized platform, ensuring alignment with market trends and business strategies.
Pros And Cons of HotelFriend
Pros
Strong invoice and tax compliance features
Convenient global hotel booking options
Effective revenue management and KPI tracking
Cons
Occasional delays with channel manager sync
Lacks a PayPal option for secure payments
HotelFriend Reviews
Total 22 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars73%
4
Stars18%
3
Stars0%
2
Stars5%
1
Stars5%
Share your experience
Hospital & Health Care, 500+ employees
Less than a year
“well organized cloud hotel management”
Pros
Running daily hotel operations feels much more manageable with it because the platform is well organized and simple to work with. The cloud based access is a major plus, letting us handle reservations, guest information and reports from anywhere. Having booking management, billing and front desk tasks all in one system saves a lot of time and helps prevent errors. On top of that customer support has been responsive and helpful whenever we needed guidance or clarification.
Cons
There are just a few small things that could be better. Some of the more advanced features take a little time to fully learn in the beginning especially for new users. Still these are minor issues and they do not take away from the software's overall reliability or performance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Information Technology and Services, 11-50 employees
Less than a year
“Reliable Channel Manager”
Pros
Switching our 56 room hotel to this software turned out to be an excellent decision. We're really pleased with how well the system fits into our daily workflow. It's user friendly, dependable and quick to learn which made adoption much easier for the team. The Channel Manager has been especially valuable because it saves us a lot of time, keeps every booking perfectly synchronized and lets us chat with guests from one place instead of jumping between different OTAs. The whole transition went very well and their team has been helpful and supportive the entire time. We'd definitely recommend it to other hoteliers.
Cons
While the platform is accessible and user friendly, if employee training is needed that comes at an additional cost.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Restaurants, 1-10 employees
Less than 6 months
“convenient hotel check in”
Pros
Arriving at the hotel is much more convenient with this app since we're able to check in right away.
Cons
I prefer using PayPal for the added sense of security but the app doesn't offer PayPal as a payment option.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What types of pricing plans does HotelFriend offer?
HotelFriend offers a free 7-day trial, after which businesses can choose from three tailored packages: Start, Select, and Enterprise. Request a detailed HotelFriend cost breakdown for your organization today.
What language does HotelFriend support?
HotelFriend supports the German language.
What level of support does HotelFriend offer?
HotelFriend offers support through a help center, a knowledge base, phone, email, an online contact form, FAQs, blog, video training, e-book, and product updates.
Who are the typical users of HotelFriend software?
HotelFriend serves the hospitality industry by providing scalable solutions for a wide range of operations, including hotels, chains, student housing, restaurants, bars, businesses, and cruise lines.
What other apps does HotelFriend integrate with?
HotelFriend integrates seamlessly with tools like Tedee, Shopify, HubSpot, Mailchimp, QuickBooks Online, Slack, and Microsoft Office 365 to enhance functionality and streamline hospitality operations.
Does HotelFriend have a mobile app?
Yes, HotelFriend offers a dedicated mobile application for iOS and Android devices.
Does HotelFriend offer an API?
Yes, HotelFriend offers an API.