Last Updated
Overview
iHotelier provides comprehensive central reservation capabilities, empowering hoteliers to streamline operations and maximize revenue. While some users may find its backend complex to navigate, its extensive distribution reach and powerful analytics justify the investment. Overall, iHotelier’s strategic tools make it a compelling choice for effective property management and demand generation.
Overall Rating
Based on 11 users reviews
4.3
Rating Distribution
Positive
73%
Neutral
27%
Negative
0%
Starting Price
Custom
iHotelier Specifications
- Mobile App For Residents And Property Managers
- Rent Collection And Accounting
- Reporting And Analytics
- Online Portal For Tenants
What Is iHotelier?
iHotelier by amadeus is a comprehensive, cloud-based Central Reservations System and booking engine that centralizes hotel operations. It automates multi-channel distribution, ensuring real-time inventory and pricing updates across the web, mobile, and travel agent channels. The platform also provides powerful analytics dashboards, enabling property managers to gain key insights and make data-driven decisions to optimize occupancy and boost revenue. This solution is ideal for properties of all sizes aiming to enhance efficiency and guest satisfaction.
iHotelier Pricing
The software offers the following plan:
- Basic: $300 per user per month
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
iHotelier Integrations
Who Is iHotelier For?
iHotelier is ideal for a wide range of sectors, and businesses including:
- Independent hotels
- Mid-scale chains
- Resorts
- Self-employed hoteliers
- Small businesses
- Midsize businesses
- Guest experience management teams
Is iHotelier Right For You?
iHotelier is a powerful solution for hoteliers looking to transform their distribution strategy and boost revenue. Its standout ‘Central Reservations System’, which provides extensive access to Global Distribution Systems and Metasearch engines, positions it as a leader in its field. As part of a ‘complete hospitality technology suite’, it offers unparalleled scalability and a strong commitment to compliance, including PCI-DSS and GDPR functionality. For properties of all sizes aiming to gain a competitive edge in a crowded marketplace, iHotelier provides a robust, enterprise-grade foundation.
Still unsure if iHotelier is the right fit? Contact us at (661) 384-7070 for further guidance.
iHotelier Features
Central Reservations System
This core feature centralizes the management and distribution of room availability, rates, and inventory across various channels. By using a single control panel, hotels can reduce the time, effort, and cost associated with manually updating rates across multiple platforms, ensuring rate parity and consistency for guests.
High-Converting Booking Engine
iHotelier’s data-driven booking engine is designed to engage users and maximize direct conversions. This feature helps reduce reliance on costly online travel agencies by providing a seamless, mobile-optimized experience on the hotel’s own website, which can include customizable add-ons and special offers to boost revenue.
Integrated Hospitality Operations
The platform enhances the guest journey by aligning personalized offers with individual preferences across all booking channels. It reduces administrative workload through streamlined operations, ensures a consistent experience for both staff and guests, and integrates with hotel technologies to create a cohesive operational flow.
Revenue Optimization
The system streamlines workflow and reduces costs by unifying operations with intelligent insights across the conversion path. It supports direct bookings to minimize OTA commissions, optimizes revenue channels for maximum return, and identifies upselling and cross-selling opportunities to increase profitability.
Pros And Cons of iHotelier
Pros
Reliable system with minimal downtime
Knowledgeable and responsive support team
Scalable to support business growth
Cons
Occasional lag and shutdown issues
Limited group functionality features
iHotelier Reviews
Total 11 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars55%
4
Stars18%
3
Stars27%
2
Stars0%
1
Stars0%
Share your experience
Hospitality, 11-50 employees
More than a year
“Reliable reservations”
Pros
Working with this software has been very easy. The system is simple to figure out yet it still provides all the key data needed day to day. It makes managing reservations much more manageable and the support team that comes with it has been outstanding.
Cons
One issue is the delay in receiving OTA reservations whether the booking is made in house or through the Booking Engine. At times the lag is only around 8 seconds while other times it can take up to a minute. Even those small differences matter a lot when trying to avoid overbookings.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
More than a year
“powerful platform for bigger hotels”
Pros
Is a highly advanced platform with a wide range of strong features which makes it especially well suited for medium sized and large hotels. It also connects smootly with other products and the customer support team has been excellent.
Cons
A few features are a bit more complex to learn compared with some competing systems. That said once you understand how everything works the platform performs very well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospitality, 11-50 employees
More than a year
“helpful setup but clunky backend”
Pros
Getting started felt intimidating at first but the setup and integration team handled it very professionally and guided us through the whole process without any issues. They were clear about each step we needed to take, answered questions quickly and never hesitated to go over things again when we needed extra clarification. Their support made the rollout feel much more manageable.
Cons
The back end feels a little clunky and the menu structure is not always very simple to figure out.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
5
Frequently Asked Questions
What types of pricing plans does iHotelier offer?
iHotelier price starts with a basic plan at $300. Get a detailed iHotelier cost breakdown tailored to your specific requirements.
What level of support does iHotelier offer?
iHotelier provides 24/7 support through chat and offers phone support with numbers for the Americas, APAC, and EMEA regions.
Does iHotelier offer an API?
Yes, iHotelier does offer an API.
Who are the typical users of iHotelier?
iHotelier features are designed for a broad range of hospitality businesses, including independent hotels, mid-scale chains, and resorts.
What language does iHotelier support?
iHotelier software supports multiple languages, including English, French, Spanish, Italian, and German.
Does iHotelier have a mobile app?
No, iHotelier does not offer a dedicated mobile app.
What other apps does iHotelier integrate with?
Information about third-party integrations has not been specified by the vendor. Book an iHotelier demo to explore the software in detail.