LiveRez

“Live Rez Review Call Center”

Pros

I find Live Rez easy to operate. You can configure the system according to your organization's plans. You can add home descriptions and any information an agent might need for booking reservations. You can also adjust settings to fit your company's requirements. It's very intuitive.

Cons

The thing I dislike most about Live Rez is finding property addresses. I think this could be set up in a more streamlined way. To find an address, I have to use the reservation grid, meaning if I have a reservation open, I must leave it to locate the home information. This should be accessible from the reservation screen.

“Major setback to my business! DON'T DO IT!”

Pros

Pros? There are none; there are far better options available. Don't waste your time.

Cons

From the start, the training, onboarding, and the software system itself were incredibly overwhelming. I'm in my mid-30s and consider myself fairly tech-savvy, but this system is older than me, clunky, and extremely hard to navigate. A PMS should simplify your life, not complicate it. In the over six months I used LiveRez, my website connection never stayed up for more than a few days. The channel manager caused double bookings on Airbnb by duplicating listings. The support I received was dismal; I had better luck with the 1-800 support line than my account manager. The company acknowledges their numerous shortcomings but refuses to take financial responsibility, expecting me to pay for several months' invoices (over $2k) for a product I couldn't make a single reservation through. Thankfully, I could still handle reservations through Airbnb and VRBO. I had to start over with a new company and website, which set my new business back over six months. I hope to spare other potential clients the headache that is LiveRez. There are much better and cheaper options available with far superior quality!

“Not ready for the market”

Pros

The website looks very professional. The auto emails are great, and it has excellent potential.

Cons

There's a steep learning curve with lots of bugs. I must export data to ensure reservations run smoothly. For example, if a reservation is made online and the credit card declines, I have to run a report to catch it because it approves the reservation and sets it as due the day after check-in. I need to double-enter property information to use the work order section of Live Rez. Only one owner can view statements. The legacy system isn't hidden, confusing those not using the old system. Help files are outdated and do not cover many system aspects. I can't change a guest on a reservation or set different rates for weekdays versus weekends. I have to manually type quotes when the system has all the information needed to generate one. Esign for waivers doesn't work as a Docusign should; there's no way to see what is still outstanding. There's no way to merge guests, so finding a reservation involves checking multiple guest records. Reports are limited, and some don't work. Tickets with proven issues remain open for months. Community boards have many unanswered questions. The list goes on. I'm invested and cannot switch systems. I hope they start fixing issues instead of adding new features. Please do your research on Live Rez. I cannot recommend it, having spent countless hours proving issues and finding workarounds.