Last Updated
Overview
Oracle Hospitality helps hotels and restaurants manage property operations, dining, and events in one system. While support response times can be slow, its scalable tools improve efficiency and enhance guest experiences. Overall, it is a dependable option for hospitality businesses looking to unify their operations.
Overall Rating
Based on 12 users reviews
3.8
Rating Distribution
Positive
58%
Neutral
33%
Negative
8%
Starting Price
Custom
Oracle Hospitality Specifications
- Maintenance Requests
- Reporting And Analytics
- Security and Access Control
- Mobile App
What Is Oracle Hospitality?
Oracle Hospitality is a cloud-based hospitality management platform designed to streamline operations and enhance guest experiences. More than a conventional property management system, it integrates property management, Point-of-Sale (POS), event sales, and back-office functions into one solution. Powered by Oracle OPERA Cloud, it helps businesses standardize processes, improve efficiency, and adapt quickly to evolving industry demands. This integrated approach strengthens service delivery, builds guest loyalty, and supports long-term revenue growth.
Oracle Hospitality Pricing
Oracle Hospitality Integrations
Oracle Hospitality features integration with various applications, including:
- Betterspace
- Fuel
- Adyen
- RateWise
- Codefit
- Verifone
Who Is Oracle Hospitality For?
The platform supports a variety of businesses across the hospitality industry, including:
- Hotels and resorts
- Casinos
- Cruise lines
- Food and beverage operations
Is Oracle Hospitality Right For You?
If you are looking for a platform that unifies hotel operations, dining, and event management, Oracle Hospitality may be the right choice. Its connected systems streamline front desk, back office, and POS workflows, improving efficiency and consistency. By enhancing service delivery and guest interactions, it helps create memorable experiences and long-term loyalty.
Trusted by major brands like Marriott International, MGM Resorts, and Meliá Hotels International, it delivers the scalability and reliability needed to stay competitive in a fast-changing industry.
Still not sure if Oracle Hospitality is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.
Oracle Hospitality Features
Cloud Digital Assistant
Oracle Hospitality, through OPERA cloud, automates daily tasks, such as managing reservations, room assignments, and housekeeping updates. By streamlining repetitive processes, this functionality reduces workload, increases efficiency, and ensures staff can focus on higher-value service delivery.
Guest Profile
The software captures detailed insights into guest preferences, including communication styles, purchasing behavior, and marketing data. By leveraging these insights, the software strengthens service quality, enhances personalization, and builds loyalty through more meaningful, data-driven hospitality experiences.
Payments
Oracle Hospitality integrates advanced payment solutions, supporting mobile, kiosk, and contactless transactions. This ensures secure processing, streamlines operations, and enhances guest convenience while meeting evolving service needs across diverse hospitality environments with cutting-edge financial technology.
Loyalty Programs
Through integrated loyalty programs, businesses strengthen relationships by rewarding guests with points while anticipating preferences. The software enables organizations to create memorable experiences, drive repeat visits, and encourage stronger engagement across hospitality interactions and personalized service touchpoints.
Mobile Guest Experience
The platform offers a mobile-ready web application that lets guests preregister their arrival, beginning with an email sent to eligible guests 4 to 48 hours in advance. This streamlines the check-in process and creates a faster, more convenient arrival experience.
Pros And Cons of Oracle Hospitality
Pros
Customization options support tailored operations
Integrated modules simplify stock and inventory management
Helps sustain customer engagement and loyalty with feedback integration
Cons
Mobile application layout feels outdated and could be more intuitive
Customer support response time may vary
Oracle Hospitality Reviews
Total 12 reviews
3.8
All reviews are from verified customers
Rating Distribution
5
Stars42%
4
Stars17%
3
Stars25%
2
Stars8%
1
Stars8%
Share your experience
Tom M.
Computer Software, 101-500 employees
More than a year
“User-friendly interface”
Pros
The interface is very user-friendly in my opinion especially the integration module that connects well with a wide range of vendor products.
Cons
Since the product is still fairly new, it does come with some bugs. There are also occasional periods of downtime when maintenance updates and bug fixes are being rolled out.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
5
Giovanni P.
Hospitality, 101-500 employees
More than a year
“Complete hotel management tool”
Pros
It covers pretty much everything a hotel needs to run operations and it connects with most hotel-related systems too, including reservations, POS, marketing, sales, guest communication, housekeeping, engineering, ticketing, finance, payroll and more.
Cons
Pricing is extremely high across the board installation, support, integrations and all of it. Turnaround times are not always ideal either and if you want a feature that is not already built in, getting it added or customized can feel nearly impossible.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Anonymous
Hospitality, 101-500 employees
More than a year
“easy to access from anywhere”
Pros
Being able to access it from anywhere is a big advantage and the flexibility it provides works especially well for people who are constantly on the go. Another plus is that it connects with other systems, including event and restaurant management platforms. Up to this point, security has not caused any problems and the customer service has been better than expected.
Cons
It can run quite slowly and getting around the system could be made more convenient. It would be better to have more one-click tabs instead of needing two or three clicks to reach the section you want.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
What language does Oracle Hospitality support?
Oracle Hospitality supports various languages, including Arabic, German, French, and Italian.
What other apps does Oracle Hospitality integrate with?
Oracle Hospitality integrates with multiple applications, such as Fuel, Betterspace, Adyen, RateWise, Codefit, and Verifone.
Does Oracle Hospitality have a mobile app?
Yes, Oracle Hospitality offers dedicated mobile applications for iOS and Android devices.
Does Oracle Hospitality offer an API?
Yes, Oracle Hospitality offers an API.
Who are the typical users of Oracle Hospitality software?
Oracle Hospitality features are typically used by hotels, resorts, casinos, food and beverage operations, and cruise services.
What types of pricing plans does Oracle Hospitality offer?
Oracle Hospitality pricing is determined by the business’s size and the range of features or modules selected. Request a detailed Oracle Hospitality cost breakdown for your organization today.
What level of support does Oracle Hospitality offer?
Oracle Hospitality offers support through an online contact form, phone, and chat.