Oracle Hospitality

Oracle Hospitality

Last Updated

Overview

Oracle Hospitality helps hotels and restaurants manage property operations, dining, and events in one system. While support response times can be slow, its scalable tools improve efficiency and enhance guest experiences. Overall, it is a dependable option for hospitality businesses looking to unify their operations.

Oracle Hospitality Specifications

  • Maintenance Requests
  • Reporting And Analytics
  • Alerts/Notifications
  • Mobile App

Oracle Hospitality Features

Guest Profile

The software captures detailed insights into guest preferences, including communication styles, purchasing behavior, and marketing data. By leveraging these insights, the software strengthens service quality, enhances personalization, and builds loyalty through more meaningful, data-driven hospitality experiences.

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Cloud Digital Assistant

Oracle Hospitality, through OPERA cloud, automates daily tasks, such as managing reservations, room assignments, and housekeeping updates. By streamlining repetitive processes, this functionality reduces workload, increases efficiency, and ensures staff can focus on higher-value service delivery.

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Loyalty Programs

Through integrated loyalty programs, businesses strengthen relationships by rewarding guests with points while anticipating preferences. The software enables organizations to create memorable experiences, drive repeat visits, and encourage stronger engagement across hospitality interactions and personalized service touchpoints.

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Payments

Oracle Hospitality integrates advanced payment solutions, supporting mobile, kiosk, and contactless transactions. This ensures secure processing, streamlines operations, and enhances guest convenience while meeting evolving service needs across diverse hospitality environments with cutting-edge financial technology.

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Mobile Guest Experience

The platform offers a mobile-ready web application that lets guests preregister their arrival, beginning with an email sent to eligible guests 4 to 48 hours in advance. This streamlines the check-in process and creates a faster, more convenient arrival experience.

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Pros And Cons of Oracle Hospitality

Pros

  • Customization options support tailored operations

  • Integrated modules simplify stock and inventory management

  • Helps sustain customer engagement and loyalty with feedback integration

Cons

  • Mobile application layout feels outdated and could be more intuitive

  • Customer support response time may vary

Oracle Hospitality Reviews

Total 12 reviews

3.8

All reviews are from verified customers

Rating Distribution

5

Stars

42%

4

Stars

17%

3

Stars

25%

2

Stars

8%

1

Stars

8%

Share your experience

TM
Tom M.

Computer Software, 101-500 employees

More than a year

3.0

“User-friendly interface”

Pros

The interface is very user-friendly in my opinion especially the integration module that connects well with a wide range of vendor products.

Cons

Since the product is still fairly new, it does come with some bugs. There are also occasional periods of downtime when maintenance updates and bug fixes are being rolled out.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

5

GP
Giovanni P.

Hospitality, 101-500 employees

More than a year

4.0

“Complete hotel management tool”

Pros

It covers pretty much everything a hotel needs to run operations and it connects with most hotel-related systems too, including reservations, POS, marketing, sales, guest communication, housekeeping, engineering, ticketing, finance, payroll and more.

Cons

Pricing is extremely high across the board installation, support, integrations and all of it. Turnaround times are not always ideal either and if you want a feature that is not already built in, getting it added or customized can feel nearly impossible.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

6

A
Anonymous

Hospitality, 101-500 employees

More than a year

5.0

“easy to access from anywhere”

Pros

Being able to access it from anywhere is a big advantage and the flexibility it provides works especially well for people who are constantly on the go. Another plus is that it connects with other systems, including event and restaurant management platforms. Up to this point, security has not caused any problems and the customer service has been better than expected.

Cons

It can run quite slowly and getting around the system could be made more convenient. It would be better to have more one-click tabs instead of needing two or three clicks to reach the section you want.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Frequently Asked Questions

What language does Oracle Hospitality support?

Oracle Hospitality supports various languages, including Arabic, German, French, and Italian.

What other apps does Oracle Hospitality integrate with?

Oracle Hospitality integrates with multiple applications, such as Fuel, Betterspace, Adyen, RateWise, Codefit, and Verifone.

Does Oracle Hospitality have a mobile app?

Yes, Oracle Hospitality offers dedicated mobile applications for iOS and Android devices.

Does Oracle Hospitality offer an API?

Yes, Oracle Hospitality offers an API.

What types of pricing plans does Oracle Hospitality offer?

Oracle Hospitality pricing is determined by the business’s size and the range of features or modules selected. Request a detailed Oracle Hospitality cost breakdown for your organization today.

Who are the typical users of Oracle Hospitality software?

Oracle Hospitality features are typically used by hotels, resorts, casinos, food and beverage operations, and cruise services.

What level of support does Oracle Hospitality offer?

Oracle Hospitality offers support through an online contact form, phone, and chat.