Last Updated

Key Takeaways

Generated from the text of customer reviews

Yardi Voyager is a real estate management platform that combines property operations and financial management in a connected system. While slow customer support can delay issue resolution, its AI capabilities and real-time visibility help improve operational efficiency and portfolio management. A recent update introduced Virtuoso Support, an AI-powered tool built into Voyager that provides contextual assistance and answers user questions in plain language without requiring them to leave the platform.

Our Verdict

Yardi Voyager is a practical option for large real estate organizations managing complex residential and commercial portfolios. Its financial management, asset tracking, and reporting tools provide centralized oversight of day-to-day property operations. Pricing may be less suitable for smaller organizations. The platform is well suited for businesses focused on scaling their operations, managing diverse property types, and supporting long-term portfolio growth.

Yardi Voyager Specifications

  • Maintenance Requests
  • Property Accounting
  • Document Management
  • Facility Management

Yardi Voyager Features

Data Customization

This feature supports data customization for flexible analysis and reporting. Yardi Data Connect helps provide Voyager data to Microsoft Power BI, where users can customize the data and incorporate information from other sources. This gives organizations greater flexibility to analyze their Voyager data and generate insights based on their specific requirements.

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Document Management

Yardi Voyager can connect with Microsoft SharePoint to help organize and manage property documents. The integration allows documents to be synchronized between the two systems, making information easier to access and manage. This reduces time spent searching for documents and helps teams keep property records organized.

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Reporting

Yardi Voyager provides real-time dashboards and reporting across financial, leasing, maintenance, and asset data, giving teams a consolidated view of portfolio performance without switching between separate systems. Users can build custom reports and dashboards to track metrics like occupancy rates, rent collection, and expense variances as conditions change, rather than relying on static, periodically generated reports.

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Maintenance Management

The platform provides visibility into maintenance operations, helping teams coordinate unit turns and property rehabs more efficiently. By keeping track of maintenance work, teams can complete the required repairs and preparation sooner, reducing the number of days units remain vacant. This can help lower maintenance costs and minimize the financial impact of vacant units.

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Unified Database

Yardi Voyager keeps financial information in one database, making it easier for teams to access and manage records. Bringing accounting data together reduces the need to switch between separate systems when reviewing financial information. This gives teams a consistent view of financial activity across their properties.

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Pros And Cons of Yardi Voyager

Pros

  • Customizable dashboards and reporting provide clearer insights for decision-making

  • Scalable features accommodate portfolios of different sizes and growth stages

  • Easy-to-learn interface reduces the time required for new users to adapt

  • Flexible accounting functionality supports reliable handling of financial management tasks

  • Reporting features simplify daily property management tasks

Cons

  • Initial setup and implementation can be time-consuming

  • Data extraction can be difficult for non-technical users

  • Invoice comparison feature can be improved

Yardi Voyager Reviews

Total 95 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

60%

4

Stars

27%

3

Stars

8%

2

Stars

2%

1

Stars

2%

Share your experience

T

Tammy

Consumer Services, 500+ employees

More than a year

5.0
June 2024

“Yardi Voyager one of the greatest programs ever”

Pros

The simplicity of navigating through the program is great. Finding the sections you need quickly is a breeze. It's easy to learn, simple, and keeps everything in one place. I love it.

Cons

Some areas are restricted from my access, but they are available for those who need them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jennifer

Real Estate, 11-50 employees

More than a year

5.0
March 2024

“Yardi works great for our needs.”

Pros

Yardi is excellent for our property management and leasing team.

Cons

Yardi's customer service appears to be understaffed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

K

Katie

Real Estate, 101-500 employees

More than a year

5.0
February 2024

“Helps complete task in an organized, timely manner!”

Pros

It notifies you of any tasks due, keeping you on track.

Cons

Syncing charges and payments with other programs can take overnight.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

What types of pricing plans does Yardi Voyager offer?

Yardi Voyager pricing is estimated to fall between $2,000 and $10,000/month. This range is intended for general budgeting purposes, as actual costs may vary depending on different factors. Request a detailed Yardi Voyager cost breakdown for your organization today.

Who are the typical users of Yardi Voyager software?

The typical users of Yardi Voyager software are professionals working in real estate organizations, including those managing multifamily, military housing, social housing, student housing, and single-family housing.

What language does Yardi Voyager support?

Yardi Voyager primarily supports the English language.

Does Yardi Voyager have a mobile app?

No, Yardi Voyager does not offer a dedicated mobile application.

Does Yardi Voyager offer an API?

Yes, Yardi Voyager offers an API.

What other apps does Yardi Voyager integrate with?

Yardi Voyager supports integrations with third-party applications, including Prophia, VTS, Genesis, MY COI, LeaseMax, and Northspyre.

What level of support does Yardi Voyager offer?

Yardi Voyager provides support through phone, contact form, and a knowledge base.