Last Updated
Overview
Smartsheet centralizes project management, deadlines, and collaboration. Though its comprehensive features may feel overwhelming initially, its automation and real-time reporting provide significant value. Its integrations with tools like Salesforce make it useful for diverse industries. A free trial gives users the opportunity to evaluate its fit for their needs.
Smartsheet Specifications
- Time Tracking
- Task Management
- Reporting
- Budget Management
Smartsheet Features
Dashboards And Reporting
Smartsheet software provides customizable dashboards and reporting tools that offer visual insights into project progress, resource allocation, and performance metrics. Users can create interactive reports to monitor key performance indicators (KPIs) and make data-driven decisions. The dashboard and reporting feature is particularly beneficial for tracking project timelines, budgets, and overall health. A marketing team can use dashboards to track the progress of multiple campaigns in real time, monitor resource allocation, and assess the effectiveness of each campaign based on performance metrics, enabling quicker decision-making and adjustments.
Account Administration
Smartsheet features administration tools that allow administrators to manage projects, including user permissions, access levels, and security settings. This ensures that sensitive information is protected and that users have the appropriate access to the resources they need. Admins can manage roles and permissions, configure user access, and ensure compliance with internal security protocols. A project manager in a large organization can configure access for team members, ensuring that only authorized users can view or edit confidential financial reports. In contrast, others may only view project timelines or task progress.
Calendar Views And Cards
Smartsheet provides a calendar view of project timelines, tasks, and milestones. This can be customized and shared with stakeholders to keep everyone informed of important dates. The Cards feature also enables prioritizing work through a visual drag-and-drop system. A product development team can use the calendar view to track product launch deadlines, while using the Cards feature to prioritize and manage tasks in real time, ensuring critical milestones are met on time and that team members are aligned on priorities.
Team Collaboration
The platform facilitates real-time collaboration by allowing team members to share sheets, provide feedback, and communicate directly within the application. This fosters seamless teamwork and ensures that all stakeholders are aligned and informed. Users can attach files, leave comments, and track changes, enhancing transparency and accountability. A cross-functional team working on a new product release can collaborate within Smartsheet, attaching design documents, leaving comments on product features, and tracking any changes made in the sheet, ensuring that all team members are working with the most up-to-date information.
Digital Asset Management
The digital asset management feature allows users to organize, store, and manage digital assets such as images, videos, and documents within Smartsheet. This centralized repository ensures that assets are easily accessible and can be linked to specific projects or tasks, streamlining content management and collaboration. A creative team working on a marketing campaign can use Smartsheet’s digital asset management feature to organize and link all creative assets, such as images and videos, directly to relevant tasks in the project. This ensures that the team has quick access to the latest assets for use in their deliverables.
Smartsheet Key Sentiments
Most Positive Sentiments
Time Tracking
94.55% Positive
5.45% Neutral
0% Negative
Business Process Automation
89.39% Positive
10.61% Neutral
0% Negative
Least Positive Sentiments
Learning Curve
12.76% Positive
47.19% Neutral
40.05% Negative
Quickbase Usage
22.22% Positive
37.78% Neutral
40% Negative
Most Positive Sentiments
Least Positive Sentiments
Time Tracking
94.55% Positive
5.45% Neutral
0% Negative
Learning Curve
12.76% Positive
47.19% Neutral
40.05% Negative
Business Process Automation
89.39% Positive
10.61% Neutral
0% Negative
Quickbase Usage
22.22% Positive
37.78% Neutral
40% Negative
Pros And Cons of Smartsheet
Pros
Enterprise-grade no-code platform that supports customization
Single sign-on available for seamless login
Spreadsheet-like grid view and Gantt charts for project tracking
Smartsheet app for Android and iOS for mobile management
Scalable platform that supports both small teams and large organizations
Cons
May require advanced training for optimal use
Large spreadsheets may take time to load
Limited customization for non-technical users
Smartsheet Pricing
Free | Pro | Business | Enterprise | Advanced Work Management |
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$0c | $12 per user per month | $24 per user per month | Custom Pricing | Custom Pricing |
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Disclaimer: The pricing details were last updated on Aug 18, 2026 from the vendor's website. Please contact us for a tailored pricing list.
Smartsheet Reviews
Total 775 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars29%
3
Stars5%
2
Stars1%
1
Stars0%
Share your experience
Anonymous
Retail, 500+ employees
Less than a year
“Top pick!”
Pros
Keeping customer details, sales tasks and follow-ups in one place was the biggest advantage of switching to this tool. It made it much easier to see what needed attention, stay on top of important deadlines and avoid letting anything slip through the cracks. It was also really helpful for sharing updates with teammates without getting stuck in long email threads.
Cons
At the beginning, the interface felt a bit overwhelming because there are so many features and customization choices available. It took a while to feel fully comfortable using everything and some of the more advanced functions definitely come with a learning curve.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Pupp Robinson
Events Services, 1-10 employees
More than a year
“commendable support”
Pros
Working with this software has been really positive because several team members can collaborate in one place and the automation features help me manage tasks much more efficiently. I also appreciate their customer support since whenever I've had questions, I've been able to reach a real person quickly.
Cons
Collaboration sometimes becomes frustrating. When team members have different license levels, it can make things more complicated if you're trying to build and manage sheets together.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Anonymous
Publishing, 51-100 employees
More than a year
“flexible project tracking”
Pros
Ever since I started using it, its so much easier to keep projects organized and moving forward. It's flexible enough to handle tasks, timelines and team collaboration all in one place... and this helps a lot. The admin side and user management feel adaptive too so adding collaborators or getting things deployed is pretty simple. If you've worked with other Gantt chart or project management tools before, it doesn't take much training to get up and running.
Cons
It's a strong overall product but some of the more advanced features do take time to learn and set up properly. Reporting also feels somewhat limited when compared with full business intelligence platforms. Permission management can get a bit tiring as well. Also, the price feels high for how we use it especially since we mainly rely on it as a project management and collaboration tool.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Frequently Asked Questions
Does Smartsheet software offer an API?
Yes, Smartsheet offers an API that can be integrated with other tools and systems.
What languages does Smartsheet software support?
Smartsheet supports English, German, French, Italian, Spanish, Russian, and Portuguese.
What other apps does Smartsheet software integrate with?
Smartsheet integrates with Salesforce, Jira, Zapier, and others.
Does Smartsheet software have a mobile application?
Yes, Smartsheet has a mobile application for both Android and iOS devices.
Who are the typical users of Smartsheet software?
Smartsheet is ideal for businesses of all sizes across industries like marketing, IT, healthcare, construction, and more. It is especially useful for teams and organizations that need to manage large-scale portfolios and streamline workflows. Whether you're a small team or a large enterprise, Smartsheet can support your project management and collaboration needs.
What level of support does Smartsheet software offer?
Smartsheet offers various support options, including chat, phone, email, and a knowledge base.
What is the purchase process for Smartsheet?
The purchase process for Smartsheet is straightforward: you can sign up for a free trial, select a pricing plan that best suits your needs, and provide payment details for the chosen subscription. For enterprise customers, Smartsheet offers custom pricing based on the scale and requirements of the organization.
What are Smartsheet pricing plans like?
Smartsheet offers a variety of pricing plans, including the Free plan, Pro ($12), Business plan ($24), and Enterprise plans. The Business plan offers advanced features like unlimited dashboards, integration with apps such as Salesforce, and unlimited viewers for stakeholders. The price varies based on the plan chosen, with the standard commercial price point applicable for the Pro and Business plans. Request a custom Smartsheet cost quote for your business.
How does Smartsheet's reset pricing work?
If you need to reset pricing due to changes in your organization's needs, Smartsheet's customer support team can assist in adjusting your subscription plan to match your current usage. You can contact Smartsheet for guidance on adjusting your plan or to inquire about custom pricing based on your business requirements.
What to do in case of receiving non-profit pricing mistakenly?
If you mistakenly receive nonprofit pricing, contact the customer support team to correct it. This will ensure you are billed according to your organization's needs.
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