Last Updated

Overview

Smartsheet centralizes project management, deadlines, and collaboration. Though its comprehensive features may feel overwhelming initially, its automation and real-time reporting provide significant value. Its integrations with tools like Salesforce make it useful for diverse industries. A free trial gives users the opportunity to evaluate its fit for their needs.

Smartsheet Specifications

  • Time Tracking
  • Task Management
  • Reporting
  • Budget Management

Smartsheet Features

Dashboards And Reporting

Smartsheet software provides customizable dashboards and reporting tools that offer visual insights into project progress, resource allocation, and performance metrics. Users can create interactive reports to monitor key performance indicators (KPIs) and make data-driven decisions. The dashboard and reporting feature is particularly beneficial for tracking project timelines, budgets, and overall health. A marketing team can use dashboards to track the progress of multiple campaigns in real time, monitor resource allocation, and assess the effectiveness of each campaign based on performance metrics, enabling quicker decision-making and adjustments.

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Account Administration

Smartsheet features administration tools that allow administrators to manage projects, including user permissions, access levels, and security settings. This ensures that sensitive information is protected and that users have the appropriate access to the resources they need. Admins can manage roles and permissions, configure user access, and ensure compliance with internal security protocols. A project manager in a large organization can configure access for team members, ensuring that only authorized users can view or edit confidential financial reports. In contrast, others may only view project timelines or task progress.

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Calendar Views And Cards

Smartsheet provides a calendar view of project timelines, tasks, and milestones. This can be customized and shared with stakeholders to keep everyone informed of important dates. The Cards feature also enables prioritizing work through a visual drag-and-drop system. A product development team can use the calendar view to track product launch deadlines, while using the Cards feature to prioritize and manage tasks in real time, ensuring critical milestones are met on time and that team members are aligned on priorities.

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Team Collaboration

The platform facilitates real-time collaboration by allowing team members to share sheets, provide feedback, and communicate directly within the application. This fosters seamless teamwork and ensures that all stakeholders are aligned and informed. Users can attach files, leave comments, and track changes, enhancing transparency and accountability. A cross-functional team working on a new product release can collaborate within Smartsheet, attaching design documents, leaving comments on product features, and tracking any changes made in the sheet, ensuring that all team members are working with the most up-to-date information.

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Digital Asset Management

The digital asset management feature allows users to organize, store, and manage digital assets such as images, videos, and documents within Smartsheet. This centralized repository ensures that assets are easily accessible and can be linked to specific projects or tasks, streamlining content management and collaboration. A creative team working on a marketing campaign can use Smartsheet’s digital asset management feature to organize and link all creative assets, such as images and videos, directly to relevant tasks in the project. This ensures that the team has quick access to the latest assets for use in their deliverables.

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Smartsheet Key Sentiments

Most Positive Sentiments

Time Tracking

simley face

94.55% Positive

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5.45% Neutral

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0% Negative

Users highlight the intuitive interface that simplifies task tracking and scheduling, enhancing collaboration. The automation features streamline project management, making it an invaluable tool for both personal and team productivity. Flexibility in customization further elevates its effectiveness.

Business Process Automation

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89.39% Positive

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10.61% Neutral

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0% Negative

Powerful reporting capabilities and an intuitive user interface enhance efficiency in business process automation. Users appreciate the seamless integration of automation features, which significantly streamline workflows and improve overall productivity. Excellent support further elevates the experience.

Least Positive Sentiments

Learning Curve

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12.76% Positive

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47.19% Neutral

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40.05% Negative

The interface complexity presents a significant hurdle for new users, making the learning curve feel steep. While the features are robust, many users express a desire for a more intuitive design to enhance usability.

Quickbase Usage

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22.22% Positive

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37.78% Neutral

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40% Negative

Many users express a desire for improved integration with other platforms and more accessible training resources. While customer service receives high praise, the lack of mobile solutions and advanced customization options limits overall satisfaction.

Pros And Cons of Smartsheet

Pros

  • Enterprise-grade no-code platform that supports customization

  • Single sign-on available for seamless login

  • Spreadsheet-like grid view and Gantt charts for project tracking

  • Smartsheet app for Android and iOS for mobile management

  • Scalable platform that supports both small teams and large organizations

Cons

  • May require advanced training for optimal use

  • Large spreadsheets may take time to load

  • Limited customization for non-technical users

Smartsheet Pricing

Free

Pro

Business

Enterprise

Advanced Work Management

  • Free plan features

  • Up to 2 editors

  • 2 sheets

  • Gantt, Grid, Card, Calendar views

  • Dashboards and reports

  • 500 MB attachment storage

  • 100 automations per month

  • Help & Learning Center and Community support

  • Login with Microsoft 365, Google Workspace, or Apple ID

  • Free plan features, plus

  • Up to 10 editors (paid license required to edit)

  • Unlimited sheets

  • Unlimited free viewers

  • Unlimited dashboards, reports, and forms

  • 20 GB attachment storage

  • 250 automations per month

  • Integrations with Microsoft 365, Teams, Google Workspace, Slack, Box, and Dropbox

  • Email support

  • User Management

  • Pro plan features, plus

  • Unlimited free editors

  • User, group, license management

  • Baselines

  • Forms with conditional logic

  • Publish sheets, reports, and dashboards

  • 1 TB attachment storage

  • Unlimited automations

  • Access to integrate with Resource Management by Smartsheet, Brandfolder, Adobe Creative Cloud, Tableau, and PowerBI

  • Activity log

  • Business plan features, plus

  • Single sign-on/SAML

  • Directory integration and account discovery

  • Enterprise Plan Manager

  • WorkApps: Curated experiences based on user roles

  • Work Insights: Instantly analyze your data

  • Unlimited attachment storage

  • Chargeback reports

  • DocuSign integration

  • Domain validation

  • Enterprise plan features, plus

  • Calendar App

  • DataMEsh

  • Pivot App

  • Connectors

  • DataTable

  • Bridge

Disclaimer: The pricing details were last updated on Aug 18, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Smartsheet Reviews

Total 775 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

29%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Share your experience

A

Anonymous

Retail, 500+ employees

Less than a year

5.0
July 2026

Top pick!

Pros

Keeping customer details, sales tasks and follow-ups in one place was the biggest advantage of switching to this tool. It made it much easier to see what needed attention, stay on top of important deadlines and avoid letting anything slip through the cracks. It was also really helpful for sharing updates with teammates without getting stuck in long email threads.

Cons

At the beginning, the interface felt a bit overwhelming because there are so many features and customization choices available. It took a while to feel fully comfortable using everything and some of the more advanced functions definitely come with a learning curve.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

PR

Pupp Robinson

Events Services, 1-10 employees

More than a year

4.0
July 2026

commendable support

Pros

Working with this software has been really positive because several team members can collaborate in one place and the automation features help me manage tasks much more efficiently. I also appreciate their customer support since whenever I've had questions, I've been able to reach a real person quickly.

Cons

Collaboration sometimes becomes frustrating. When team members have different license levels, it can make things more complicated if you're trying to build and manage sheets together.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

9

A

Anonymous

Publishing, 51-100 employees

More than a year

4.0
July 2026

flexible project tracking

Pros

Ever since I started using it, its so much easier to keep projects organized and moving forward. It's flexible enough to handle tasks, timelines and team collaboration all in one place... and this helps a lot. The admin side and user management feel adaptive too so adding collaborators or getting things deployed is pretty simple. If you've worked with other Gantt chart or project management tools before, it doesn't take much training to get up and running.

Cons

It's a strong overall product but some of the more advanced features do take time to learn and set up properly. Reporting also feels somewhat limited when compared with full business intelligence platforms. Permission management can get a bit tiring as well. Also, the price feels high for how we use it especially since we mainly rely on it as a project management and collaboration tool.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

Frequently Asked Questions

Does Smartsheet software offer an API?

Yes, Smartsheet offers an API that can be integrated with other tools and systems.

What languages does Smartsheet software support?

Smartsheet supports English, German, French, Italian, Spanish, Russian, and Portuguese.

What other apps does Smartsheet software integrate with?

Smartsheet integrates with Salesforce, Jira, Zapier, and others.

Does Smartsheet software have a mobile application?

Yes, Smartsheet has a mobile application for both Android and iOS devices.

Who are the typical users of Smartsheet software?

Smartsheet is ideal for businesses of all sizes across industries like marketing, IT, healthcare, construction, and more. It is especially useful for teams and organizations that need to manage large-scale portfolios and streamline workflows. Whether you're a small team or a large enterprise, Smartsheet can support your project management and collaboration needs.

What level of support does Smartsheet software offer?

Smartsheet offers various support options, including chat, phone, email, and a knowledge base.

What is the purchase process for Smartsheet?

The purchase process for Smartsheet is straightforward: you can sign up for a free trial, select a pricing plan that best suits your needs, and provide payment details for the chosen subscription. For enterprise customers, Smartsheet offers custom pricing based on the scale and requirements of the organization.

What are Smartsheet pricing plans like?

Smartsheet offers a variety of pricing plans, including the Free plan, Pro ($12), Business plan ($24), and Enterprise plans. The Business plan offers advanced features like unlimited dashboards, integration with apps such as Salesforce, and unlimited viewers for stakeholders. The price varies based on the plan chosen, with the standard commercial price point applicable for the Pro and Business plans. Request a custom Smartsheet cost quote for your business.

How does Smartsheet's reset pricing work?

If you need to reset pricing due to changes in your organization's needs, Smartsheet's customer support team can assist in adjusting your subscription plan to match your current usage. You can contact Smartsheet for guidance on adjusting your plan or to inquire about custom pricing based on your business requirements.

What to do in case of receiving non-profit pricing mistakenly?

If you mistakenly receive nonprofit pricing, contact the customer support team to correct it. This will ensure you are billed according to your organization's needs.