1by1

1by1

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Overview

1by1 empowers marketing, sales, and support teams to run multichannel campaigns with precision. While setup feels average for some, it enables dynamic, personalized communication that drives engagement. It helps teams connect more effectively with customers through smart segmentation and automation, turning data into meaningful and timely interactions.

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Starting Price
Custom

1by1 Specifications

Contact Management

Lead Management

Opportunity Management

Customer Communication Tracking

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What Is 1by1?

1by1 software is designed for B2B and e-commerce companies seeking to streamline customer engagement. It helps marketing, sales, and support teams automate workflows, deliver relevant messages, and segment users based on their behavior and profiles. This powerful platform supports multichannel strategies, from email to web interactions, enabling teams to personalize outreach in real-time. 1by1 features built-in GDPR compliance and actionable insights, enabling organizations to foster stronger customer relationships and drive growth at every point of interaction.

1by1 Pricing

1by1 CRM offers customized pricing plans, with the Basic plan starting at €500/user/month. Explore 1by1 pricing according to your business needs and budget.

Disclaimer: The pricing has been sourced from third-party websites and is subject to change.

1by1 Integrations

1by1 offers smooth integration with wide-ranging apps, including:

Feel free to watch the 1by1 demo for its integration capabilities.

Who Is 1by1 For?

1by1 is built for marketing, sales, and support teams in small to mid-sized B2B and e-commerce companies that aim to enhance customer interactions through automation and tailored messaging. It is best for:

  • E-commerce
  • B2B services
  • SaaS
  • Marketing and advertising
  • Customer support and helpdesk
  • Sales and CRM-focused teams

Is 1by1 Right For You?

1by1 is the right choice if you want to bring your marketing, sales, and support efforts into one easy-to-use platform. It helps you track users, send personalized messages, and automate your workflows without requiring developers. If you value efficiency, smart targeting, and a seamless customer experience, 1by1 is worth considering.

Are you still thinking whether 1by1 is a good option for your business? Contact our support team at (661) 384-7070 for further guidance.

1by1 Features

This powerful feature tracks your website visitors in real time. It captures every page view, click, and interaction, and builds detailed user profiles with timelines, notes, tags, and device data.

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This robust feature segments and organizes your audience based on behaviors, interests, or custom rules. You are able to easily filter users and target the right people, without needing any code.

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This important feature gives your team a smart system to manage customers. It stores contacts, deals, emails, calendars, and reports, keeping your sales organized and customer data accessible.

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Product Channel feature tracks how users interact with your products. It shows timelines, events, filters, and personalized messages to help you understand and improve product engagement.

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This feature lets you send personalized emails using drag-and-drop tools and templates. You are enabled to track performance, A/B test content, manage subscribers, and recover abandoned carts.

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This advanced feature automates your workflows through a visual, no-code builder. You are able to link triggers, actions, and conditions to systemize tasks and deliver consistent, personalized experiences.

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This robust feature offered by 1by1 triggers actions when users take specific steps. It includes visiting a page, filling in a form, or making a purchase, ensuring your response always feels timely and relevant.

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Pros And Cons of 1by1

Pros

  • Allows deep segmentation based on behavior and demographics

  • Enables dynamic content and personalized communication

  • Provides GDPR tools for data compliance and privacy control

Cons

  • UI design customization options are somewhat basic

  • Some users report an average ease-of-use and setup experience

1by1 Reviews

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Anonymous

Enterprise, 500+ employees

3.0
December 2019

Solid tool with minor issues

Pros

I find the interface really simple and easy to use which makes my daily tasks much smoother.

Cons

It gets pretty complicated as you progress through different stages. Some of the features are confusing and difficult to figure out.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

7

Frequently Asked Questions

1by1 cost starts at €500/user/month for the Basic plan, with customized pricing available based on your needs.

1by1 offers email/helpdesk, live chat, customer portal, and knowledge base support.

Typical users of 1by1 include sales, marketing, and support teams in SaaS, e-commerce, B2B services, marketing agencies, and CRM-focused industries.

1by1 has integration arrangements with a variety of apps, including Zoom, Slack, Google Tag Manager, WordPress, Google Analytics, Stripe, and Gmail.

Yes, 1by1 offers an API.

Yes, 1by1 has a mobile app for Android and iOS users.

1by1 supports English, French, Spanish, and Polish languages.