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Overview
Plum CRM enables seamless data flow between Jira and your CRM, improving collaboration, speed, and accuracy. It’s a purpose-built solution for specific CRM systems, so it may not fit every stack. Plum CRM is best suited for organizations that want fewer silos and faster issue resolution.
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Starting Price
Custom
Plum CRM Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Customer Communication Tracking
What Is Plum CRM?
Plum CRM by Goldfinger Holdings is a specialized integration plugin designed to bridge the operational gap between your customer-facing teams and your development teams. It establishes a real-time, bi-directional data flow between your CRM system and Atlassian Jira.
This synchronization enables features like automated workflows to reduce manual overhead and real-time case syncing to accelerate issue resolution. The platform is ideal for businesses seeking to unify their sales, support, and development processes within a single, cohesive ecosystem.
Plum CRM Pricing
Disclaimer: The pricing is subject to change.
Plum CRM Integrations
The software supports integration with multiple systems and platforms, such as:
- Jira Software
- Salesforce CRM
- SugarCRM Software
- Microsoft Dynamics 365
Who Is Plum CRM For?
Plum CRM software caters businesses across various industries and sectors, including:
- Software
- Digital identity security
- Retail
- E-commerce
Is Plum CRM Right For You?
Plum CRM is a strong fit for organizations that rely on Jira for project management and use Salesforce, SugarCRM, or MSD CRM for customer relations. Its standout capability is creating a single, synchronized source of truth between otherwise siloed departments.
The plugin is designed for stability and deep integration. If your business struggles with workflow inefficiencies, manual follow-ups, and a lack of visibility between sales, support, and development, Plum CRM offers a targeted and effective solution.
Still unsure whether Plum CRM is the right choice for your business? Call us at (661) 384‑7070 for personalized guidance.
Plum CRM Features
Real-Time Case Syncing
This feature ensures all work items, including customer cases, defects, comments, and attachments, are updated across both your CRM and Jira in real-time. This complete synchronization provides development teams with immediate context and helps support teams resolve customer issues faster.
Automated Workflows
Plum CRM can help eliminate redundant manual communication between customer success and backend development. This functionality automates updates regarding ticket status, issue priority, and key account information, freeing up valuable time and reducing the risk of human error in your processes.
Customer Communication
The platform diminishes collaboration barriers by providing development teams with direct visibility into customer priorities. This shared understanding ensures that communication back to the customer is seamless, consistent, and informed by the latest development progress, ultimately enhancing the customer experience.
Pros And Cons of Plum CRM
Pros
Seamless bi-directional data synchronization
Reduces manual follow-ups and overhead
Responsive and professional technical support
Cons
Integrates with a limited number of CRMs
Reliability is dependent on host platform API
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Frequently Asked Questions
Does Plum CRM offer a mobile app?
No, it doesn’t offer a mobile application.
What types of pricing plans does Plum CRM offer?
The vendor offers a premium services plan with pricing that starts from $10/month. Get in touch with us for a tailored Plum CRM cost estimate.
Who are the typical users of Plum CRM?
Businesses operating in various industries and sectors, including retail, digital identity security, software, and e-commerce benefit from Plum CRM features.
What level of support does Plum CRM offer?
Plum CRM offers support through email, phone, documentation, and data support center.
Does Plum CRM offer an API?
Yes, it offers an API.
What other apps does Plum CRM integrate with?
Plum CRM is a plugin for Atlassian Jira that integrates with Salesforce CRM, SugarCRM, and MSD CRM.
What languages does Plum CRM support?
Plum CRM software supports the English language.