Last Updated
Overview
With Salesforce Health Cloud, deliver connected, personalized care by unifying clinical and nonclinical data with AI-driven intelligence that supports collaboration and automates health operations across teams. While implementation relies on integration with existing systems, Health Cloud remains a dependable choice for providers, payers, and public health agencies.
Overall Rating
Based on 10 users reviews
4.3
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Salesforce Health Cloud Specifications
- Contact Management
- Customer Communication Tracking
- Customer Segmentation
- Customer Service/Support
What Is Salesforce Health Cloud?
Salesforce Health Cloud is a healthcare-focused platform designed to manage patient, member, and partner relationships across the care continuum. Built on Salesforce’s AI CRM, it centralizes health data, supports collaboration across clinical and administrative teams, and enables intelligent automation. The platform complements existing EHR systems, helping healthcare organizations aggregate data, coordinate services, and support engagement across providers, payers, and public health agencies.
Salesforce Health Cloud Pricing
The vendor offers four Salesforce Health Cloud pricing plans, including:
- Health Cloud Enterprise - $350/user/month (Billed annually)
- Health Cloud Unlimited - $525/user/month (Billed annually)
- Health Cloud Agentforce 1 for Service - $750/user/month (Billed annually)
- Health Cloud Agentforce 1 for Sales - $750/user/month (Billed annually)
Disclaimer: The pricing is subject to change.
Salesforce Health Cloud Integrations
Who Is Salesforce Health Cloud For?
The platform is ideal for the following:
- Healthcare providers
- Payers
- Pharma
- Public health sector
Is Salesforce Health Cloud Right For You?
If you are a healthcare provider, payer, or public health agency seeking a unified platform to coordinate care, operations, and engagement, then Salesforce Health Cloud might be the right fit. Built on Salesforce’s AI CRM, it supports growing data volumes and complex workflows while maintaining strong security and regulatory compliance, including HIPAA and GDPR. For organizations seeking to complement existing EHR systems with a scalable, connected layer for collaboration and automation, it offers a practical, future-ready foundation.
Want to learn more about the Salesforce Health Cloud software? Contact our customer support team at (661) 384-7070 for personalized assistance.
Salesforce Health Cloud Features
Unified Health Data Model
Health Cloud brings clinical and nonclinical data together into a single, connected record. It combines medical history, claims, demographic, behavioral, and social data to create a unified profile that updates in real time and supports collaboration across healthcare teams.
Integrated Care Management
This feature supports the creation and management of flexible care plans aligned with industry guidelines. It allows teams to track assessments, goals, actions, and gaps in care while accounting for social determinants, enabling coordinated workflows across care managers and service teams.
Intelligent Appointment Management
Health Cloud enables users to review, book, modify, or cancel appointments within one system. It supports waitlists, multi-participant scheduling, and real-time updates, allowing service representatives and patients to manage appointment-related interactions through connected workflows.
Utilization Management
Utilization Management streamlines care decisions such as prior authorizations, referrals, appeals, and grievances. It supports electronic reviews and intelligent recommendations to manage approvals efficiently while maintaining visibility into utilization activity across payer and provider operations.
Intelligent Document Automation
This capability automates the intake and processing of healthcare documents using classification and routing frameworks. It supports multiple entity types and enables documents such as faxes and forms to be captured, structured, and linked directly to relevant service requests or records.
Pros And Cons of Salesforce Health Cloud
Pros
Centralizes patient and member data across care teams
Supports complex healthcare workflows at enterprise scale
Adapts to providers, payers, and public health use cases
Cons
Best suited for organizations with mature digital operations
Requires alignment with existing Salesforce-based ecosystems
Salesforce Health Cloud Reviews
Total 10 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars30%
4
Stars70%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Small Business, 11-50 employees
“patient 360 that clinicians love!”
Pros
One feature that really delivers is the Patient 360 view. From a developer perspective having the Care Observations data model built in and aligned with FHIR standards is a big advantage. We rely on it to record patient vitals such as blood glucose and HbA1c right on the timeline which lets clinicians follow a patient's progress without constantly jumping between the EMR and this software.
Cons
Getting everything set up at the beginning is very complicated. Translating clinical data from an outside EHR into this software takes significant work and usually depends on middleware such as MuleSoft. Also the standard Patient Timeline can become sluggish when a patient has thousands of older records which can be frustrating for doctors trying to review history.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
9
Small Business, 11-50 employees
“All in one care management”
Pros
Works as a complete package for handling patient profiles, health records and treatment plans all in one place. The interface is also very user friendly and simple to figure out.
Cons
Is a bit expensive but it feels worth the cost when everything can be managed from a single platform.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
8
Functionality
8
Small Business, 11-50 employees
“scalable with flexible integrations”
Pros
It scales well and integrating it with other applications is easy.
Cons
I don't have many complaints overall but custom integrations can get complicated.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Frequently Asked Questions
What types of pricing plans does Salesforce Health Cloud offer?
The vendor offers four pricing plans, including: Health Cloud Enterprise at $350/user/month, Health Cloud Unlimited at $525/user/month, Health Cloud Agentforce 1 for Service at $750/user/month, Health Cloud Agentforce 1 for Sales at $750/user/month (all billed annually). Reach out for a flexible Salesforce Health Cloud price quote.
What other apps does Salesforce Health Cloud integrate with?
Salesforce Health Cloud integrates with numerous EHRs.
Who are the typical users of Salesforce Health Cloud?
Salesforce Health Cloud is typically used by healthcare providers, payers, and professionals working in public health.
What level of support does Salesforce Health Cloud offer?
Salesforce Health Cloud offers support via chat, phone, form submission, and a help center.
What language does Salesforce Health Cloud support?
Salesforce Health Cloud supports the English language.
Does Salesforce Health Cloud offer an API?
Yes, Salesforce Health Cloud offers an API.
Does Salesforce Health Cloud have a mobile app?
No, Salesforce Health Cloud does not offer a mobile app.