Last Updated
Overview
SendPulse CRM is an all-in-one sales and communication management platform built to streamline customer interactions. While it has limited customization, its automation tools, chatbot flows, and omnichannel inboxes make it a versatile pick for small and growing teams.
Overall Rating
Based on 27 users reviews
4.6
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
SendPulse Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Pipeline Tracking
What Is SendPulse?
SendPulse CRM is a collaborative customer relationship management (CRM) system that streamlines contact management, sales automation, communication, and document handling. It helps users organize client data, manage inquiries, track deals, and automate routine tasks. With built-in tools for email, SMS, and task assignment, teams can stay aligned and productive. The platform offers a clear, centralized workspace to simplify daily operations and improve customer relationship processes.
SendPulse Pricing
SendPulse offers two main pricing options: subscription plans and pay-as-you-go plans, allowing users to choose based on their usage and business size.
- Lite – $15/month
- Basic – $46/month
- Standard – $135/month
- Pro – $205/month
- Enterprise – $327/month
Disclaimer: The pricing is subject to change.
SendPulse Integrations
The software supports integration with multiple systems and platforms, such as:
- OneBox OS
- Pipedrive
- Vtiger CRM
- Creatio
Who Is SendPulse For?
SendPulse is well-suited for professionals across a diverse range of industries, including:
- E-commerce businesses
- Marketing agencies
- Education and online course providers
- Service-based businesses
- Startups and SMEs
Is SendPulse Right For You?
If you're looking for a centralized platform to manage customer interactions across email, chat, and SMS, SendPulse CRM is a solid option. It suits businesses aiming to streamline repetitive tasks and gain better visibility into the customer journey.
Still doubtful if SendPulse software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
SendPulse Features
Sales Pipeline
This feature enables efficient management of each stage in the sales process. Deals can be created, linked to contacts, and assigned to responsible team members to ensure consistent tracking and progress.
Seamless Customer Communication
This feature supports direct interaction with customers through contact cards or deal pages. Messages can be sent via email or messaging apps, keeping all communications organized and accessible.
All Customer Data In One Place
This feature consolidates client information into detailed contact cards. Custom fields and notes can be added to enhance understanding and support future interactions.
Adding Deals Automatically
This feature automates deal creation triggered by customer actions in chatbots, forms, or automation flows. It reduces manual tasks and maintains an active pipeline.
Teamwork
This feature facilitates collaboration by allowing team members to work on shared projects, delegate tasks, and manage responsibilities within a centralized CRM workspace.
Pros And Cons of SendPulse
Pros
Offers a wide array of marketing channels in one platform (email, SMS, chatbots)
Provides a generous free plan that includes a robust set of features for startups
The drag-and-drop editor is user-friendly and doesn't require technical skills
Cons
Some users have noted that the interface can be overwhelming initially due to the number of features
The platform might be technical to set up
SendPulse Reviews
Total 27 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars59%
4
Stars41%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Professional Training & Coaching, N/A employees
More than a year
“Time saving email templates”
Pros
I enjoy customizing email templates for my work and being able to reuse them saves me a lot of time. The drag and drop features make my process much more efficient.
Cons
I don't like some restrictions in the email creation interface. I can't add a customer's name or emoji in the preheader, only in the subject line. Plus, when resending to subscribers who didn't open the initial email, the preheader text can't be edited.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
E-Learning, N/A employees
More than a year
“Free packages that help grow”
Pros
For my small business, free packages with automation and other tools have been invaluable. I wouldn't have had access to these features elsewhere and it's helped me grow.
Cons
Reducing the free list from 2,500 to 500 at a time was frustrating. I think a cut down to 1,000 would be more reasonable to support small businesses like mine. It stopped me unexpectedly.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
10
Functionality
9
Accounting, N/A employees
Less than a year
“simple multi channel features”
Pros
Using the multi channel features and automation tools, I find the interface simple and easy to work with. It makes my daily tasks much simpler.
Cons
Template customization is limited for me, the UI can feel outdated sometimes, automation setup is a bit tricky and loading can be slow. The chatbot functionality is also limited.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Frequently Asked Questions
Who are the typical users of SendPulse?
SendPulse suits e-commerce, marketing agencies, educators, service businesses, and SMEs, offering flexible tools for automation and communication.
Does SendPulse offer an API?
Yes, SendPulse offers an API for email, push notifications, SMTP, and chatbot services. It enables integration with custom systems and third-party apps.
What level of support does SendPulse offer?
SendPulse offers 24/7 live chat, email support, and video tutorials. Assistance is available in English, Portuguese, Spanish, Russian, and Ukrainian.
What other apps does SendPulse integrate with?
The software supports integration with several third-party systems and platforms, including OneBox OS, Pipedrive, Vtiger CRM, and Creatio.
What language does SendPulse support?
SendPulse supports multiple languages including English, Spanish, Portuguese, Russian, and more.
Does SendPulse have a mobile app?
Yes, SendPulse has mobile apps available for both Android and iOS.
What types of pricing plans does SendPulse offer?
SendPulse offers two pricing options: subscriptions and pay-as-you-go. Plans start with Lite at $15/month, Basic at $46/month, Standard at $135/month, Pro at $205/month, and Enterprise at $327/month. Request a custom SendPulse price quote to find the best fit.