SendPulse: Pricing, Free Demo & Features

Name: SendPulse
Rating: 4.6 (27 reviews)

Last Updated Oct 21, 2026

Key Takeaways

Generated from the text of customer reviews

SendPulse is a CRM platform that manages customer relationships and sales activity for ecommerce, sales, and retail professionals. Although some users note that large contact lists can slow performance, its contacts and deals management capabilities make it a compelling solution. Its recent update includes the addition of payment filters by product name, SKU, or contact assignee.

Our Verdict

SendPulse focuses on allowing businesses to connect customer communication with sales follow-up. It is particularly suitable for educators, content creators, and e-commerce businesses. Several users appreciate the platform’s economical pricing for smaller projects, while some note that higher plans may stretch smaller budgets. We recommend it for growing ecommerce teams with active online sales channels.

Overall Rating

Based on 27 users reviews

4.6

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

$18

per month

SendPulse Specifications

Contact Management
Lead Management
Opportunity Management
Customer Communication Tracking
Email Integration
Customer Segmentation
Deal Pipeline Management
Customer Service/Support
Social Media Integration
Mobile CRM

View All Specifications

What Is SendPulse?

SendPulse is a CRM software that helps organizations manage customer inquiries and sales activities. It allows sales teams to organize contacts and track deals through the structured pipeline stages. The platform also lets users record customer messages from supported channels to give representatives access to conversation history while handling an opportunity. It allows teams to improve and work on their existing strategies to successfully close a client. The system allows businesses to manage incoming leads and follow custom progress from the initial inquiry to purchase.

What Is SendPulse Best For?

The software is renowned for using AI to turn brief CRM notes into clear comments for deals, contacts, and tasks. It allows sales teams to record customer needs, next steps, or deadlines in a consistent format. The platform makes it easy for individuals to understand records when opportunities move between team members. It converts rough notes into structured updates, adjusts the messaging tone, and corrects errors to provide accurate records.

How Much Does SendPulse Cost?

The starting price of the platform is $18/month for its Lite plan in the CRM module. Additional SendPulse pricing tiers are as follows:

Free: $0/month
Basic: $53/month (10 team members)
Standard: $156/month (20 team members)
Pro: $236/month (50 team members)
Enterprise: $377/month (100 team members)

Besides the fixed subscription charges, users should also account for the total cost of ownership. It includes, but is not limited to, the following:

CRM Setup And Configuration: Estimated at $500–$2,500 for initial workspace setup and user roles
Data Migration: May add around $500–$5,000, based on the data volume
Workflow Customization: Often costs approximately $500–$3,000 for customizable team workflows
API Development: Might add up to $1,000–$5,000 for custom API connections
Ongoing Administration: Commonly $100–$500/month for maintenance and workflow adjustments

Several users consider the platform’s pricing economical and cost-effective, especially for small projects, though some note that higher-tier plans can feel relatively expensive for smaller businesses.

Get a flexible SendPulse cost today.

Disclaimer: The pricing is subject to change.

SendPulse Integrations

The software integrates with many systems, including:

How Does SendPulse Work?

Here's how you can get started with the software upon logging into the system using your credentials:

Open the CRM section and review the dashboard to locate its main tools
Create sales pipelines based on different products, markets, or service areas
Add deal stages that reflect the company’s sales process and customer journey
Assign deals to team members responsible for handling each sales opportunity
Review deals from the pipeline view to monitor their current sales stage
Open Contacts to review customer records and their associated deal information
Create tasks and assign sales activities to the appropriate team members
Set access rights to determine which CRM functions each team member can use

You can also schedule a free SendPulse demo to learn more about the platform’s capabilities in detail.

Who Is SendPulse For?

SendPulse is used by professionals working in the following industries:

Marketing
Sales
Retail
eCommerce
Education
Advertising

SendPulse Use Cases

Based on SendPulse’s current CRM capabilities and its industry-specific applications, we identified several situations where the software can be a practical fit for businesses managing online sales and customer acquisition:

Online Stores Managing Leads From Multiple Sales Channels

Online retailers collect inquiries through their websites and also receive customer messages through social platforms. Therefore, it gets difficult for them to keep these prospects connected to the right sales opportunity when each channel is handled separately. SendPulse software helps retailers by sending incoming leads from various channels, such as forms, chatbots, or payments, directly to the CRM for follow-up and sales tracking.

eCommerce Businesses Following Customers From Inquiry to Purchase

The platform is useful for ecommerce teams that need to track prospects as they move towards a purchase. It allows a sales representative to work with deals created from website activity or customer interactions and follow their progress through defined pipeline stages. It is particularly relevant for stores that handle abandoned carts, payment activity, or repeat purchase follow-ups.

Online Course Businesses Managing Student Leads

Selling online courses involves a longer decision period as compared to a regular ecommerce purchase. It is because prospective students may first register through a form or interact with a chatbot before deciding to finally enroll. The system lets course businesses bring these contacts into CRM records and create specific deals from them that show up when course-related payments occur.

Content Creators Turning Audience Interest Into Sales Opportunities

Content creators who sell courses, digital products, or paid services find it difficult to separate general audience engagement from actual buying interest. SendPulse gives them a way to capture contacts through landing pages or forms and then move potential prospects into sales pipelines. It allows creators to follow up with interested subscribers only rather than treating the entire audience as their potential buyers.

Small Online Businesses Coordinating Sales Follow-Up

Small businesses who have the same teams to handle customer inquiries and sales find it challenging to follow up with potential clients due to scattered conversations. The software allows teams to connect customer messages with specific deals in the CRM. It also lets managers assign opportunities to team members and define stages that reflect how their sales process actually works.

Is SendPulse Right For You?

If you run a business that relies on messaging, lead capture, and online sales, then SendPulse might be an ideal solution for you. Its CRM connects customer conversations with deals. Additionally, the platform follows the GDPR and SCC regulations to provide security for confidential data. Trusted by various organizations, including Samsung, Swatch, Domino’s, and PwC, the platform is capable of meeting the needs of growing organizations.

In the last few years, CRM platform vendors have been incorporating AI tools to automate sales tasks. While SendPulse is keeping pace with this trend by using AI to draft CRM comments and email replies, it has not fully focused on managing complex sales activities independently.

Still confused about investing in the SendPulse software? Contact us at (661) 384-7070 to make the right decision.

SendPulse Features

Client Communication

SendPulse software allows teams to handle client conversations on different social media platforms, including Facebook Messenger, WhatsApp, Instagram, and Telegram. It lets users start conversations using CRM cards and allows them to follow-up through Chats and Conversations. The system also provides chatbots for routine replies, reminders, campaigns, and upselling. It handles specific interactions and keeps communication linked to customer records.

See How It Works

Documentation

The platform allows teams to create invoices, contracts, and agreements when dealing with customer records. It also lets users add relevant customer details, including contact information, order numbers, prices, or delivery addresses, to document templates automatically. The system enables teams to attach these documents to contact cards, tasks, or agreements and send them to customers or partners.

See How It Works

Sales Pipeline

The system lets sales teams create separate pipelines for different markets, currencies, products, or service areas. Each pipeline has its own deal stages and assigned team members that makes it easier to see where each potential lead stands and who handles each opportunity. Additionally, the software allows teams to move deals between stages on a Kanban board and review important details regarding every deal in list view. It allows teams to follow progress from a new inquiry through payment or approval.

See How It Works

Email Workflows

The software connects business inboxes with CRM records to allow sales staff to view customer emails and manage related deals or contacts. It also lets teams attach specific messages to tasks to link important requests to the relevant sales activity. The system also allows staff to add file-manager attachments when replying to handle customer queries without moving between separate applications.

See How It Works

Deals And Contacts Management

SendPulse features deals and contacts management tools that capture customer information from different sources, including website forms, chatbots, payments, and courses. The platform allows users to assign these records to specific pipelines and deal stages. It gives sales staff a clear starting point to follow up with the potential client. Additionally, the software also includes payment status and mapped fields that allow teams to move deals between selected stages and transfer submitted customer details into the relevant CRM records.

See How It Works

Pros And Cons of SendPulse

A quick look at SendPulse's strengths and weaknesses to
help you decide if it's the right fit

Pros

Expands the customer base and creates more growth opportunities
Increases sales opportunities through easy customer transactions
Saves time by automating campaign creation and follow-up
Keeps customer engagement manageable while working remotely
Reduces manual effort through automated customer interactions

Cons

Analytics could provide deeper performance insights
Newsletter creation can be improved
Limited email verification can increase campaign risks

SendPulse Pricing

An overview of SendPulse pricing plans to help you
choose the best option for your team and budget.

Lite	Basic	Standard	Pro	Enterprise

2 Sales pipelines 8 Flows, 5 events and 50 elements in Automation 360 2 Boards 3 GB of file storage 1 Email inbox 8 Saved segments Unlimited task templates Sending SMS messages	Everything in Lite, plus: Account owner + up to 9 invited users Up to 5 sales pipelines 8 Flows, 5 events and 50 elements in Automation 360 Up to 5 boards 5 GB of file storage	Everything in Basic, plus: Account owner + up to 19 invited users Up to 10 sales pipelines 10 Flows, 10 events and 70 elements in automation 360 Up to 10 boards 20 GB of file storage Up to 3 email inboxes 10 Saved segments	Everything in Standard, plus: Account owner + up to 49 invited users Up to 20 sales pipelines 50 Flows, 50 events and 150 elements in automation 360 Up to 20 boards 50 GB of file storage Up to 50 email inboxes 50 Saved segments	Everything in Pro, plus: Account owner + up to 99 invited users Up to 100 sales pipelines Flows, events and elements in Automation 360 Up to 100 boards 100 GB of file storage Up to 100 email inboxes Unlimited number of saved segments

Disclaimer: The pricing details were last updated on Sep 21, 2026 from the vendor's website. Please contact us for a tailored pricing list.

SendPulse Reviews

Insights from real users on SendPulse’s features,
performance, and overall experience.

Total 27 reviews

4.6

All reviews are from verified customers

Rating Distribution

Stars

59%

Stars

41%

Stars

Share your experience

Izuhunwa A.

Professional Training & Coaching, N/A employees

More than a year

4.0

June 2025

“Time saving email templates”

Pros

I enjoy customizing email templates for my work and being able to reuse them saves me a lot of time. The drag and drop features make my process much more efficient.

Cons

I don't like some restrictions in the email creation interface. I can't add a customer's name or emoji in the preheader, only in the subject line. Plus, when resending to subscribers who didn't open the initial email, the preheader text can't be edited.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Oyeniran S.

E-Learning, N/A employees

More than a year

5.0

June 2025

“Free packages that help grow”

Pros

For my small business, free packages with automation and other tools have been invaluable. I wouldn't have had access to these features elsewhere and it's helped me grow.

Cons

Reducing the free list from 2,500 to 500 at a time was frustrating. I think a cut down to 1,000 would be more reasonable to support small businesses like mine. It stopped me unexpectedly.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

lahoucine O.

Accounting, N/A employees

Less than a year

5.0

June 2025

“simple multi channel features”

Pros

Using the multi channel features and automation tools, I find the interface simple and easy to work with. It makes my daily tasks much simpler.

Cons

Template customization is limited for me, the UI can feel outdated sometimes, automation setup is a bit tricky and loading can be slow. The chatbot functionality is also limited.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 27 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What other apps does SendPulse integrate with?

SendPulse integrates with Stripe, Personizely, Chekly, Shopify, Pipedrive, Zapier, and PayPal.

Who are the typical users of SendPulse?

SendPulse is used by advertising, education, sales, ecommerce, marketing, and retail professionals.

Does SendPulse offer an API?

Yes, SendPulse offers an API to its users.

What level of support does SendPulse offer?

SendPulse provides a help center, videos, community, phone, and live chat support.

Does SendPulse have a mobile app?

Yes, SendPulse has a mobile application that is available on Android and iOS devices.

What language does SendPulse support?

SendPulse supports English, Portuguese, French, Spanish, Turkish, and Italian languages.

What type of pricing plans does SendPulse offer?

The platform provides six pricing plans for its CRM module: Free ($0/month), Lite ($18/month for 1 user, Basic ($53/month for 10 team members), Standard ($156/month for 20 team members), Pro ($236/month for 50 team members), and Enterprise ($377/month for 100 team members). Get a custom SendPulse price quote.

SendPulse

Key Takeaways

Our Verdict

Overall Rating

Rating Distribution

Starting Price

$18

SendPulse Specifications

What Is SendPulse?

What Is SendPulse Best For?

How Much Does SendPulse Cost?

SendPulse Integrations

How Does SendPulse Work?

Who Is SendPulse For?

SendPulse Use Cases

Online Stores Managing Leads From Multiple Sales Channels

eCommerce Businesses Following Customers From Inquiry to Purchase

Online Course Businesses Managing Student Leads

Content Creators Turning Audience Interest Into Sales Opportunities

Small Online Businesses Coordinating Sales Follow-Up

Is SendPulse Right For You?

SendPulse Features

Pros And Cons of SendPulse

Pros

Cons

SendPulse Pricing

Lite

Basic

Standard

Pro

Enterprise

$18 per month

$53 per month (10 team members)

$156 per month (20 team members)

$236 per month (50 team members)

$377 per month (100 team members)

SendPulse Reviews

Frequently Asked Questions

What other apps does SendPulse integrate with?

Who are the typical users of SendPulse?

Does SendPulse offer an API?

What level of support does SendPulse offer?

Does SendPulse have a mobile app?

What language does SendPulse support?

What type of pricing plans does SendPulse offer?

What Is SendPulse?

What Is SendPulse Best For?

How Much Does SendPulse Cost?

SendPulse Integrations

How Does SendPulse Work?

Who Is SendPulse For?

SendPulse Use Cases

Online Stores Managing Leads From Multiple Sales Channels

eCommerce Businesses Following Customers From Inquiry to Purchase

Online Course Businesses Managing Student Leads

Content Creators Turning Audience Interest Into Sales Opportunities

Small Online Businesses Coordinating Sales Follow-Up

Is SendPulse Right For You?