Last Updated
Overview
SMS-iT combines intelligent automation, AI agents, and omnichannel tools into a unified growth engine. With over 60 microservices, it simplifies complexity. While it may take some onboarding, it's an ideal fit for tech-forward SMBs ready to scale smarter and get results without growing overhead.
Overall Rating
Based on 4 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
SMS-iT Specifications
- Contact Management
- Lead Management
- Customer Communication Tracking
- Customer Segmentation
What Is SMS-iT?
SMS-iT is an advanced Agentic AI platform that functions as a Results-as-a-Service (RAAS) ecosystem, designed to automate and scale business operations. It moves beyond traditional customer relationship management (CRM) platform by integrating intelligent automation, a semi-sentient AI, and over 60 microservices to manage sales, marketing, and customer communications.
SMS-iT Pricing
Businesses can choose from the following SMS-iT price plans:
- RAAS-iT© (Create Your Own Plan) - Starting from $9/month
- Starter - $299/month
- Business - $699/month
- VIP - $999/month
- Enterprise - $1,999/month
Disclaimer: The pricing is subject to change.
SMS-iT Integrations
The software supports integration with multiple systems and platforms, such as:
- HubSpot
- Shopify software
- ActiveCampaign
- Jira software
Who Is SMS-iT For?
SMS-iT is ideal for a wide range of industries and sectors, including:
- Retail
- E-commerce
- Healthcare
- Real estate
- Education
- Manufacturing
Is SMS-iT Right For You?
SMS-iT is the right fit for businesses seeking a powerful, all-in-one solution to drive growth through intelligent automation. Its standout feature is the ‘Agentic AI' core, which transforms the platform from a simple set of tools into a proactive business ecosystem.
The platform is particularly suited for tech-savvy SMBs and startups aiming to achieve enterprise-level efficiency without the associated overhead. If you want to leverage AI for predictable results and unify your entire tech stack, this platform is built for you.
Still doubtful if SMS-iT is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
SMS-iT Features
AI Agents
With SMS-iT, users can deploy intelligent, autonomous agents that learn from interactions to handle complex tasks 24/7. These AI personas can qualify leads, manage customer support inquiries, and execute workflows, significantly reducing manual workload and improving operational efficiency for your business.
Analytics
SMS-iT helps users gain deep, real-time insights into every aspect of their business with an AI-powered analytics suite. The platform provides actionable data on campaign performance, sales funnels, and customer engagement, enabling users to make smarter, data-driven decisions for predictable growth.
Automation
The platform offers an intuitive drag-and-drop builder to create complex, intelligent workflows. It automates everything from lead nurturing and marketing campaigns to customer follow-ups and internal tasks, saving time and ensuring no opportunity is missed across your entire operation.
Communication
SMS-iT unifies all customer conversations into a single, smart inbox. The platform integrates over 22 channels, including SMS, MMS, RCS, social media, email, and voice, allowing for seamless omnichannel communication and a consistent customer experience.
Pros And Cons of SMS-iT
Pros
Includes voice and fax for a broadened reach
Allows users to easily store contacts and message customers
Smoothly sends bulk SMS to customers and prospects
Cons
Takes time to learn and fully understand the system
Alert system sometimes triggers false positives
SMS-iT Reviews
Total 4 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars75%
4
Stars25%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
IT, employees
“Smooth experience”
Pros
What stands out most to me is how easy it is to use. Everything just flows nicely when I'm moving through the system which makes it feel pretty natural.
Cons
I wouldn't call it a flaw exactly since it's more of a design thing but when I try switching from the Cloud version to the Decentralized one, the link's so hard to notice it ends up being confusing.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
9
Functionality
9
eCommerce, employees
“Great for SMS marketing”
Pros
It's been such a great tool for sending bulk messages to both new leads and existing customers. I'd definitely recommend starting with this software and I'm really excited for the v2 release, they've announced some pretty awesome upgrades.
Cons
I've been waiting on the newer version since the current design looks kind of old. Even with v2 improvements coming in I still feel the overall layout and experience could use a serious boost.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Social Media, Advertising, Marketing, employees
“Easy and effective tool”
Pros
I've found it super useful for reaching out to leads through both text and voice. It's easy to find my way around the interface and getting free B2B leads each month is a nice bonus I didn't expect.
Cons
I honestly can't think of anything major that's wrong with SMS-IT. It's been great for me and I haven't really run into anything that stands out as a big issue.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Frequently Asked Questions
Does SMS-iT offer an API?
Yes, SMS-iT offers an API.
Does SMS-iT have a mobile app?
Yes, it offers a mobile app.
What languages does SMS-iT support?
SMS-iT software is primarily available in English.
What types of pricing plans does SMS-iT offer?
SMS-iT offers five main plans: RAAS-iT© (from $9/month), Starter ($299/month), Business ($699/month), VIP ($999/month), and Enterprise ($1,999/month). Get in touch for a personalized SMS-iT cost estimate.
What other apps does SMS-iT integrate with?
SMS-iT integrates with over 1,000 apps including HubSpot, Shopify, Google Sheets, Twilio, ActiveCampaign, and Facebook.
Who are the typical users of SMS-iT?
Businesses operating in various industries and sectors, including construction, consultancy, healthcare, and fitness benefit from SMS-iT features.
What level of support does SMS-iT offer?
SMS-iT offers 24/7 expert support through email, live chat, and phone. It also offers a help center.