SpiceCRM

SpiceCRM

3 Review(s)

Overview

SpiceCRM offers a highly flexible and user-friendly platform designed to enhance customer relationship management. While some advanced features may require careful configuration, its comprehensive suite of tools justifies the investment. Overall, SpiceCRM presents a compelling solution for businesses aiming to optimize customer interactions and accelerate growth.

Overall Rating

Based on 3 users reviews

5

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
Custom

SpiceCRM Specifications

Contact Management

Lead Management

Opportunity Management

Customer Communication Tracking

View All Specifications

What Is SpiceCRM?

SpiceCRM software is a unified platform for managing customer relationships across sales, marketing, and service departments. SpiceCRM enables businesses to centralize customer data, automate marketing campaigns, and streamline sales processes effectively to eliminate inefficient workflows. It includes robust reporting and process flow optimization capabilities, offering actionable insights for better decision-making. The platform is built for businesses of all sizes, given its flexibility and customizability for all CRM modules.

SpiceCRM Pricing

SpiceCRM cost is structured around the following two editions:

  • Core – Free forever
  • More – Starting at €39/user/month
Request a personalized SpiceCRM pricing quote tailored to match your exact needs and budget.

Disclaimer: The pricing is subject to change.

SpiceCRM Integrations

SpiceCRM software integrates with the following tools and platforms:

Watch a free SpiceCRM demo to learn all about its integration arrangements.

Who Is SpiceCRM For?

SpiceCRM software is ideal for the following industries:

  • Healthcare
  • Professional services
  • Tourism

Is SpiceCRM Right For You?

SpiceCRM software presents a powerful solution for organizations seeking to optimize customer relationship management. Its ability to integrate diverse business functions, from sales and marketing to customer service, makes it a versatile tool for enhancing operational efficiency. Its flexible design is beneficial for companies of all sizes.

Still doubtful if SpiceCRM software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

SpiceCRM Features

The tool allows users to quickly find records and information across the entire database. It provides fast and accurate results, significantly reducing time spent searching and enabling users to access critical customer data instantly for better service delivery.

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SpiceCRM provides a visual representation for managing opportunities, tasks, and projects. Users can easily track progress, identify bottlenecks, and reallocate resources as needed. This enhances workflow transparency and facilitates better organization of key activities.

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The SpiceCRM software delivers robust reporting capabilities for data visualization and strategic decision-making. Users can generate customized reports and dashboards to gain insights into sales performance, customer trends, and operational efficiency.

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Page Builder enables users to effortlessly design corporate newsletters and various mailing templates. It also allows for the simple and quick creation of PDF documents through the drag-and-drop functionality, streamlining content design.

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This feature facilitates the mapping of account rankings and diverse business relationships within the software. It creates a clear overview of complex business networks, providing enhanced visibility into organizational structures.

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Pros And Cons of SpiceCRM

Pros

  • Highly intuitive and easy to work with

  • Responsive customer support styaff

  • Effective documentation is available for users

Cons

  • Reporting features can be improved

  • Front-end design is not too appealing

SpiceCRM Reviews

Total 3 reviews

5

All reviews are from verified customers

Rating Distribution

5

Stars

100%

4

Stars

0%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

MIH

Mas Idayu H.

Oil & Energy, employees

More than a year

5.0
August 2022

Our complete CRM solution

Pros

We needed a CRM system that could be set up and put to use as quickly as possible across five countries and SpiceCRM delivered. Its flexible and works well in different countries and markets. Whether for sales or customer service SpiceCRM met all our needs. We managed to expand into the other countries within few months after going live in our the first.

Cons

I have to export the data to Excel and process it externally. Not sure if it has this feature but even if it does, I wouldnt call it its most feature. Product characteristics could be better developed in the future.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

OK

Onur K.

Information Technology and Services, employees

Less than 6 months

5.0
May 2022

Easy to use dashboard

Pros

SpiceCRM does a good job of covering almost everything we need for marketing operations.

Cons

While the documentation is better than most in the industry, the video explanations could use some work.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

JC

Johann C.

Professional Training & Coaching, employees

More than a year

5.0
July 2021

Very helpful professional software

Pros

I really liked how it was customized to meet our requirements. The solutions were both simple and sophisticated and the customer journey was clear and easy to follow. Really had a great experience so far!

Cons

The design is not as modern or stylish as I would have liked. Could use some updates to make it attractive.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

Frequently Asked Questions

Yes, SpiceCRM offers an open API.

Typical users of SpiceCRM features include sales, marketing, and customer service specialists serving industries like healthcare, tourism, and professional services.

SpiceCRM features integrations with various apps, including Mailchimp, Mailjet Five9 Software, CleverReach, and Twilio.

SpiceCRM offers support via email. It also offers an online form where users can enter their details and get in touch with the support team.

SpiceCRM offers two editions: the Core Edition, which is free forever, and the More Edition, starting at €39/user/month. Get a customized SpiceCRM price analysis specific to your requirements.

Yes, SpiceCRM offers a dedicated mobile app for Android and iOS users.

SpiceCRM only supports the English language.