Last Updated
Overview
OhMD helps healthcare teams improve patient communication through secure two-way texting, voice calls, and website chat, all integrated with EHR workflows. Although the mobile app lacks full functionality, it supports efficient collaboration. Overall, it is well-suited for medical practices, clinics, and care teams focused on accessible, HIPAA-compliant communication.
Overall Rating
Based on 19 users reviews
4.8
Rating Distribution
Positive
95%
Neutral
5%
Negative
0%
Starting Price
Custom
OhMD Specifications
- Appointment Management/Scheduling
- Patient Portal
- Mobile App
- Telemedicine
What Is OhMD?
OhMD is a comprehensive patient communication and engagement platform designed to streamline clinical workflows for healthcare practices. It offers robust features like HIPAA-compliant two-way texting and AI-driven voice assistants that automate routine patient inquiries, such as appointment scheduling and refill requests. By shifting phone traffic to secure messaging, the software significantly reduces administrative call volume. This allows practices of all sizes to eliminate hold times, reduce staff burnout, and improve patient satisfaction through faster, more accessible communication.
OhMD Pricing
OhMD pricing consists of three plans designed to suit different requirements. The Communicate plan starts from $300/month, helping practices reduce patient call volume by moving calls to secure text messages and streamlining daily communication. Further pricing tiers of the software are as follows:
- Automate: From $500/month
- Develop: Custom pricing
Disclaimer: The pricing is subject to change.
OhMD Integrations
OhMD integrates with a variety of third-party apps, including:
- Epic EMR
- Cerner EMR
- athenahealth
- eClinicalWorks
- Allscripts EMR
- Salesforce
- PointClickCare
Who Is OhMD For?
OhMD is specifically designed for the healthcare industry and is mainly used by:
- Physician practices
- Medical offices
- Healthcare organizations
Is OhMD Right For You?
OhMD is an exceptional fit for practices struggling with high call volumes and administrative bottlenecks. Its standout AI assistant, Nia, handles routine inquiries automatically, making it the best choice for offices looking to modernize patient access without increasing headcount. Recognized as a leader in patient engagement, OhMD provides a seamless transition from traditional phone tag to efficient, digital-first communication. It is a proven solution for improving bottom-line efficiency and staff retention.
Still unsure whether OhMD software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
OhMD Features
Secure Messaging
This feature allows practices to communicate with patients using secure, HIPAA-compliant text messages. It supports appointment reminders, follow-ups, and real-time conversations. Patients can respond conveniently, while staff can handle multiple messages efficiently, reducing phone tag and improving overall patient engagement.
Call Conversion
OhMD enables converting incoming calls into secure text conversations. Patients receive faster responses without waiting on hold, and staff can manage high call volumes more effectively. Routine inquiries are resolved automatically, freeing team members to focus on complex patient needs.
Website Chat
This feature enables patients to start secure conversations directly from the practice’s website. Messages are routed to the appropriate staff member, ensuring timely responses. It enhances accessibility, reduces unanswered inquiries, and allows the team to engage patients efficiently without relying solely on phone calls.
AI Call Handling
The software offers AI agents that automatically handle routine patient calls, including scheduling, refills, and basic questions. Complex calls are escalated to staff with full context. This reduces hold times, minimizes repetitive work, and allows the team to focus on meaningful patient interactions.
Automated Routing
Users can automate the routing of patient messages and tasks to the right team or workflow. Customizable rules and automated processes reduce manual sorting, speed up responses, and improve practice organization. Staff can manage patient communication efficiently while maintaining accurate and timely care coordination.
Pros And Cons of OhMD
Pros
Reduces phone calls and voicemail reliance
Supports multiple simultaneous conversations
Improves patient engagement and outreach
Cons
Messages sometimes seem to disappear
Multi-click workflows reduce efficiency
OhMD Reviews
Total 19 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars84%
4
Stars11%
3
Stars5%
2
Stars0%
1
Stars0%
Share your experience
Medical Practice, 51-100 employees
“Best app for customer support work”
Pros
As a customer support agent using OhMD I rely on it constantly. It's honestly the best app I have used for this work. I use it most of my day because of my job and the wide range of features has really helped me. Overall it's easy to use and simple to implement and integrate.
Cons
However it can be quite slow at times and occasionally my chats get switched or moved unexpectedly which interrupts my workflow.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Clinical MA, 11-50 employees
“no more phone dependancy”
Pros
I am really happy because I don't have to be stuck on the phone anymore. so overall this is super helpful.
Cons
Every so often the system goes down or has a few technical issues but from what I have experienced it generally doesn't stop me from using it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Medical Practice, 51-100 employees
“User-friendly with amazing saved-replies”
Pros
What I really like is how user friendly it is and the saved-reply feature is simply amazing. Overall it helps customers have their requests handled quickly and efficiently.
Cons
Occasionally it runs pretty slow and logs me out which means I have to sign in again. Thankfully that does not happen very often.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Frequently Asked Questions
What other apps does OhMD integrate with?
OhMD offers integration with Cerner EMR, Salesforce, Epic EMR, athenahealth, PointClickCare, Allscripts EMR, and eClinicalWorks.
Does OhMD offer an API?
Yes, OhMD offers an API.
What types of pricing plans does OhMD offer?
OhMD offers three pricing plans tailored to different practice needs: the Communicate plan starts at $300/month, the Automate plan begins at $500/month, and the Develop plan has custom pricing. Get in touch for a personalized OhMD cost estimate. cost estimate.
What language does OhMD support?
OhMD primarily supports the English language.
Does OhMD have a mobile app?
Yes, OhMD has a mobile app for Android and iOS users.
Who are the typical users of OhMD?
OhMD features are used by medical offices, physician practices, and healthcare organizations in the healthcare industry.
What level of support does OhMD offer?
OhMD provides support through an online form, live chat, FAQs, and a resource center.