OhMD

OhMD lets practices text patients using their existing office number, including text-enabled landlines and VoIP numbers. Patients can ask questions, confirm appointments, share information, and follow up by text. Staff can manage multiple conversations from one inbox, while conversations can also include secure messaging, call-to-text, webchat, and video.

OhMD software handles appointment booking, rescheduling, and cancellations through voice and text conversations. The system checks appointment availability, confirms the selected time, and writes the appointment back to the connected EHR. It can also manage related intake, confirmation, and reminder steps, while staff can join conversations when additional assistance is needed.

Reach product lets practices send personalized text messages or voice calls to groups of patients. Outreach can cover appointment reminders, recalls, payments, scheduling, care follow-up, care gaps, and reactivation. Patients can respond directly to messages, turning a group campaign into an individual conversation that staff can continue with the available context.

OhMD Conduct connects patient communication, staff workflows, scheduling, outreach, and supported external systems. A workflow can respond to an event, trigger the next action, and involve the appropriate staff member when necessary. Available triggers, actions, and workflows depend on the organization’s connected systems and the scope of its implementation.