OhMD
Last Updated
Key Takeaways
Generated from the text of customer reviews
OhMD is a patient communication platform combining text messaging, AI voice agents, and broadcast outreach. Users commonly point to reduced phone dependency and simpler patient messaging as strengths, while note occasional technical issues like slow performance. Its latest addition is Smart Assignments that uses AI to route inbound patient messages to the right team based on message intent.
Our Verdict
OhMD fits practices and health systems looking to shift routine phone volume into text and automated voice handling, particularly those with multi-location coordination needs. Pricing scales by tier, with AI voice automation and Enterprise features like SSO reserved for higher tiers. We recommend it for practices prioritizing call deflection and centralized patient communication over a generic texting tool.
Overall Rating
Based on 19 users reviews
4.8
Rating Distribution
Positive
95%
Neutral
5%
Negative
0%
Starting Price
$300
per month
OhMD Specifications
- Appointment Management/Scheduling
- Mobile App
- Telemedicine
- Patient Demographics
What Is OhMD?
OhMD is a patient communication platform built for physician practices, clinics, health systems, and payers. It brings fragmented communication channels, such as phone, voicemail, website chat, and manual outreach into one system. Teams can use its HIPAA-compliant two-way texting, AI voice agents, broadcast messaging, video calls, and automated patient workflows. The platform helps staff manage patient conversations in one place instead of monitoring separate communication channels.
What Is OhMD Best For?
OhMD stands out for its AI voice and text automation feature. Practices often receive routine requests about scheduling, refills, referrals, after-hours questions through phone calls that reach a staff member regardless of complexity. OhMD's AI agents handle these calls without requiring a front-desk staff member to answer them. In case a call does require human follow-up, it reaches the care team with the conversation context already attached.
How Much Does OhMD Cost?
OhMD pricing starts at $300/month with the Core plan. It offers two-way SMS, text-enabled landlines, voice and video calling, and voicemail transcription. Other plans include:
- AI And Automation: Starting at $500/month
- Enterprise And Scale: Custom pricing
Beyond the base subscription, estimated additional costs may include:
- Implementation Costs: Commonly ranges from $0–$15,000 one-time for setup, custom onboarding, and staff training
- Hidden Costs: Typically ranges from $0–$500+/month depending on calling volume and optional add-ons like digital forms
- Other Costs: Roughly costs around $0–$1,000+/month for extra calling usage and commercial support needs
Disclaimer: The pricing is subject to change.
OhMD Integrations
The platform integrates with the following tools:
How Does OhMD Work?
Here is how you can access OhMD and manage patient communication from a single inbox:
- Log in to OhMD and access the unified inbox for all conversations
- Text-enable your existing landline or VoIP number for patient messaging
- Configure AI voice agents to handle inbound scheduling and refill calls
- Route calls needing human follow-up to staff with full context attached
- Send broadcast messages for reminders, recalls, and waitlist backfill campaigns
- Use ‘Conduct’ to orchestrate multi-step workflows across EHR and scheduling tools
- Review each patient's full communication history in one synced thread
Who Is OhMD For?
The software caters to multiple medical specialties, including:
- Physical therapy
- Dermatology
- Cardiology
- Women's health
- Pediatrics
OhMD Use Cases
Based on our analysis of user feedback and OhMD features, we have identified key scenarios where this software is a good fit:
Practices Losing Appointments To Unanswered Inbound Calls
A missed call from a patient can mean a missed scheduling opportunity, particularly when front-desk staff are unavailable to answer. OhMD’s AI voice agents can handle inbound patient calls without requiring a staff member to pick up, including requests related to scheduling, refills, and referrals. This can help practices capture patient requests that might otherwise go unanswered and reduce missed scheduling opportunities.
Multi-Location Practices And Health Systems Managing Communication Across Sites
Patient communication can become harder to oversee when different locations manage their own conversations and workflows. OhMD's Enterprise plan supports multi-location and multi-tenant configurations, along with SSO, dedicated support, and custom reporting. This gives organizations a way to manage separate locations within a shared environment while maintaining centralized access and reporting across the organization.
Front Desk Teams Managing High Patient Call Volumes
High volumes of routine patient calls can take staff away from other front-desk responsibilities. OhMD's call-to-text deflection and AI automation can handle routine inquiries without requiring staff to answer each call directly. This helps reduce the volume of calls requiring live staff involvement while keeping patients connected to the practice.
Practices Struggling To Prioritize Patient Messages
When refill requests, scheduling questions, and symptom-related messages enter the same queue, staff need to review each one to determine what needs attention first. OhMD's Smart Triage identifies patient intent and urgency, then routes messages to the appropriate team. As a result, practices can surface potentially urgent messages for staff review without manually sorting every incoming conversation.
Is OhMD Right For You?
If your practice is managing high inbound call volume with a busy front desk, OhMD is worth evaluating. It combines patient texting, AI voice agents, and automated routing that suits practices looking to shift routine interactions away from phone-based communication.
OhMD is HIPAA compliant and holds SOC 2 certification, with a standard BAA included across plans. Its customer list includes organizations such as Intermountain Heart Center, Cadena Family Practice, Joya Child and Family Development, Ascentist Healthcare, and Northeastern Reproductive Medicine, showing use across different care settings and specialties.
Still not sure about OhMD? Contact us at (661) 384-7070 and we can help you make an informed decision.
OhMD Features
Two-Way Patient Texting
OhMD lets practices text patients using their existing office number, including text-enabled landlines and VoIP numbers. Patients can ask questions, confirm appointments, share information, and follow up by text. Staff can manage multiple conversations from one inbox, while conversations can also include secure messaging, call-to-text, webchat, and video.
Appointment Scheduling
OhMD software handles appointment booking, rescheduling, and cancellations through voice and text conversations. The system checks appointment availability, confirms the selected time, and writes the appointment back to the connected EHR. It can also manage related intake, confirmation, and reminder steps, while staff can join conversations when additional assistance is needed.
Patient Outreach
Reach product lets practices send personalized text messages or voice calls to groups of patients. Outreach can cover appointment reminders, recalls, payments, scheduling, care follow-up, care gaps, and reactivation. Patients can respond directly to messages, turning a group campaign into an individual conversation that staff can continue with the available context.
Automated Workflows
OhMD Conduct connects patient communication, staff workflows, scheduling, outreach, and supported external systems. A workflow can respond to an event, trigger the next action, and involve the appropriate staff member when necessary. Available triggers, actions, and workflows depend on the organization’s connected systems and the scope of its implementation.
Pros And Cons of OhMD
Pros
Boosts patient engagement via instant messaging
Simplifies media sharing and documents uploads
Keeps staff organized through team chats assignment
Cons
Customization options may feel somewhat restrictive at times
Saved replies might require too many clicks
OhMD Pricing
Core | AI And Automation | Enterprise And Scale |
|---|---|---|
$300 per month | Starting at $500 per month | Custom Pricing |
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|
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Disclaimer: The pricing details were last updated on Oct 12, 2026 from the vendor's website. Please contact us for a tailored pricing list.
OhMD Reviews
Total 19 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars84%
4
Stars11%
3
Stars5%
2
Stars0%
1
Stars0%
Share your experience
Medical Practice, 51-100 employees
“Best app for customer support work”
Pros
As a customer support agent using OhMD I rely on it constantly. It's honestly the best app I have used for this work. I use it most of my day because of my job and the wide range of features has really helped me. Overall it's easy to use and simple to implement and integrate.
Cons
However it can be quite slow at times and occasionally my chats get switched or moved unexpectedly which interrupts my workflow.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Clinical MA, 11-50 employees
“no more phone dependancy”
Pros
I am really happy because I don't have to be stuck on the phone anymore. so overall this is super helpful.
Cons
Every so often the system goes down or has a few technical issues but from what I have experienced it generally doesn't stop me from using it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Medical Practice, 51-100 employees
“User-friendly with amazing saved-replies”
Pros
What I really like is how user friendly it is and the saved-reply feature is simply amazing. Overall it helps customers have their requests handled quickly and efficiently.
Cons
Occasionally it runs pretty slow and logs me out which means I have to sign in again. Thankfully that does not happen very often.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Frequently Asked Questions
How much does OhMD cost?
OhMD’s Core plan starts at $300/month, while the AI And Automation plan starts at $500/month, and Enterprise And Scale is available at custom pricing. Get in touch with us for a personalized OhMD cost estimate.
What language does OhMD support?
OhMD primarily supports English, while AI text and voice agent supports over 60 languages.
Does OhMD offer an API?
Yes. OhMD offers the Special Delivery API, which supports two-way patient messaging, webhooks, consent management, and integrations.
What other apps does OhMD integrate with?
OhMD integrates with multiple options, including AdvancedMD, Altera, athenahealth, Catalyst, DrChrono, eClinicalWorks, Elation, and Greenway.
Does OhMD have a mobile app?
Yes. OhMD has a mobile app available for iOS and Android.
Who are the typical users of OhMD?
OhMD caters to professionals working across physical therapy, dermatology, cardiology, women's health, and pediatrics.
What level of support does OhMD offer?
OhMD offers support through an online form.