Last Updated
Overview
Explore OnCall Health – a versatile healthcare solution designed for behavioral health organizations. It offers an integrated telehealth software, white-label patient portal, and analytics to enable efficient virtual care. Streamline operations, enhance patient engagement, and ensure compliance. Check out its features today!
Overall Rating
Based on 1 users reviews
4
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom Pricing
OnCall Health Specifications
- Appointment Management/Scheduling
- e-Prescriptions
- Lab Integration
- Patient Portal
What Is OnCall Health?
Overview
OnCall Health, acquired by Qualifacts, is a patient portal and telehealth software designed for behavioral health organizations. The software offers a comprehensive suite of features including a white-label patient portal, EHR integration, appointment booking, and analytics dashboards. It enables organizations to scale their virtual care programs, simplify complicated workflows, and provide a modern patient experience through a unified platform.
What Is OnCall Health Best Known For?
The software is renowned for its customizable white-label patient portal. It allows organizations to publish a branded client portal in the app store and online for clients to match with the right providers and services. They can also purchase subscriptions and book recurring appointments. This highly configurable portal integrates seamlessly with various EHRs, empowering behavioral health providers to offer a modernized patient experience under their own identity and brand.
OnCall Health Pricing
The vendor offers the following three pricing plans:
- Growth – Custom Pricing
- Enterprise – Custom Pricing
- Custom – Custom Pricing
OnCall Health Integrations
The software supports integration with various third-party EHR systems, including:
How Does OnCall Health Work?
Here’s how you can get started with the software once logged in:
- Customize portal features and interface to match your organization's branding
- Connect with patients and book appointments through your own white-label portal
- Complete intake forms and questionnaires digitally
- Conduct 1:1 video sessions using the integrated telehealth software
- Send and receive secure messages from the HIPAA-compliant messaging module
- Integrate with existing EHR systems for a unified experience
- Use the calendar booking function to drive additional bookings
- Track program outcomes to evaluate services and growth opportunities
Who Is OnCall Health For?
OnCall virtual care and patient portal solution is designed for behavioral health organizations of all sizes. It is commonly used by:
- Certified Community Behavioral Health Clinics (CCBHCs)
- Behavioral Health Agencies
- Addiction Treatment centers
- Counseling practices
- Substance Abuse centers
Is OnCall Health Right For You?
If you are looking for a complete virtual care and patient engagement solution specifically designed for behavioral health organizations, OnCall Health may be a good fit. The automation of workflows from appointment booking to billing helps clinicians save time so they can focus on direct patient care.
OnCall Health is also committed to helping you stay compliant and ahead of state reporting while integrating best practices within your organization. Its secure platform and behavioral-health-specific workflows ensure your virtual care services meet all compliance requirements as programs continue to evolve.
Still not sure if OnCall Health is the right choice for you? Contact us at (661) 384-7070, and we will help you make the best decision.
OnCall Health Features
Telehealth
The HIPAA-compliant telehealth feature enables users to deliver behavioral health programs by integrating with electronic health records and providing a customizable white-label client portal. It allows for both individual and group video appointments for up to 50 clients, promoting collaborative care. Patients can also receive technical support and complete internet and device testing before every appointment for a seamless telehealth experience.
Patient Engagement Tools
The software enables users to connect with their clients through their own branded virtual care app, available on any device. It allows them to provide top-level care with features such as secure video, messaging, and expert technical support. The solution also includes a library of assessments, forms, and videos directly accessible from the client portal, making the patient experience even better.
Insurance Verification And Billing
This feature efficiently collects out-of-pocket payments, subscription fees, and co-pays, streamlining the payment process for both providers and patients. Additionally, the insurance module ensures a smooth experience by quickly verifying insurance information and facilitating prompt and hassle-free claims processing.
Reporting And Analytics
OnCall Health offers a comprehensive database of reports and dashboards, providing valuable insights into every facet of agency operations. Users can gain a clear understanding of financial performance, staffing needs, program effectiveness, and client outcomes through this robust reporting tool. Overall, it helps behavioral health professionals to boost productivity and profitability.
Pros And Cons of OnCall Health
Pros
Integrated telehealth software for seamless remote consultations
White-label patient portal enhances brand identity and trust
Offers an analytics dashboard for data-driven decision-making
Simplifies billing and claims submission processes
Streamlines virtual care operations
Cons
Potential learning curve for new users, according to some reviews
Limited configuration options for custom modules
Mobile app functionality may be less robust compared to desktop
OnCall Health Reviews
Total 1 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars100%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Mental Health Care, 1-10 employees
“Secure and UserFriendly”
Pros
During the pandemic OnCall Health has enabled me to maintain a fulltime virtual practice. However I had already been using it before COVID to connect with clients across Ontario. I prefer that it is Canadianbased satisfying PHIPA requirements and stores data on Canadian servers. It is highly userfriendly and the Help Desk provides excellent support with clients able to contact them directly for assistance with setup. I am particularly excited about the recent integration with Zoom as it simplifies the system further for my clients' benefit.
Cons
I'm facing challenges with incorporating online forms finding the task quite daunting. Designing and setting up the forms take me longer than necessary resulting in some forms not getting finished. On the other hand a company I work with provides prepackaged outcome measures which they even score for me and display graphs. Using this service would improve my practice significantly.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Frequently Asked Questions
Who are the main users of OnCall Health?
The main users of OnCall Health include behavioral health agencies of all types and sizes.
What level of support does OnCall Health offer?
OnCall Health offers support through online resources, a customer community, and a dedicated OnCall team.
How much does OnCall software cost?
OnCall Health offers various customizable and flexible pricing plans. Contact us for a custom pricing quote.
What are the main features of OnCall Health?
The main features of OnCall Health software include online scheduling, reporting and analytics, patient portal, appointment reminders, documentation integration, instant messaging appointments, shared documents, e-signing, and billing.
Is OnCall Health cloud-based?
Yes, OnCall Health is cloud-based.
How does OnCall Health help health systems?
OnCall Health has a good overall rating and helps health systems simplify virtual care delivery, reach more patients, and deliver better patient care service.