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Key Takeaways

Generated from the text of customer reviews

Sunwave EMR is a behavioral health EHR and practice management platform used by clinicians, administrative staff, and billing teams in mental health and substance abuse treatment centers. Users consistently praise its ease of use. However, limited customization options are a commonly reported drawback. Recently, Sunwave Health achieved ONC Health IT Certification to support compliance and interoperability standards.

Our Verdict

Sunwave EMR is a strong fit for behavioral health and substance abuse treatment organizations handling clinical, administrative, and billing tasks within one system. Some users note that pricing may be challenging for smaller practices, though growing organizations may find stronger long-term value in the platform. We recommend it for mid-sized treatment centers managing higher patient volumes and multiple departments.

Sunwave EMR Specifications

  • Appointment Management/Scheduling
  • e-Prescriptions
  • Patient Portal
  • Customizable Forms

Sunwave EMR Features

Integrated Solutions

The integration of CRM, EMR, RCM, and billing ensures a more efficient workflow, which significantly reduces operational inefficiencies and costs. Sunwave's integrated software solutions not only improve operations by bringing all aspects of patient care and facility management under one roof but also enhance data visibility and accessibility across the organization, which allows informed decision-making and improved patient outcomes.

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E-Prescribing

With Sunwave's e-prescribing feature, healthcare providers can send prescriptions directly to pharmacies, reducing the chances of miscommunication and medication errors. This not only enhances patient safety but also increases efficiency by eliminating the need for paper prescriptions. It also allows for easy tracking and management of medication history, resulting in more effective patient care.

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Patient Portal

Sunwave's patient portal provides patients with secure online access to their health information, enabling them to actively participate in their healthcare journey. Patients can schedule appointments, communicate with their healthcare providers, view lab results, and manage their medical records, promoting transparency and supporting stronger patient-provider relationships.

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Compliance Tracking

Compliance tracking in Sunwave ensures that your facility adheres to all relevant regulations, minimizing the risk of penalties and reputational damage. By optimizing treatment plans, this feature enhances the chances of patient recovery, thus improving the overall effectiveness of your healthcare services. Compliance tracking also helps in maintaining high standards of care, contributing to consistent patient care practices.

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Practice Management Software 

Sunwave's practice management software automates various administrative tasks like scheduling, billing, and reporting, freeing up healthcare providers to focus more on patient care. It enhances operational efficiency by reducing paperwork and manual tasks, resulting in cost and time savings. Additionally, it provides valuable insights through analytics, helping in performance assessment and strategic planning.

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Appointment Management And Scheduling

The software provides appointment management and scheduling tools that help teams organize patient visits using shared calendar views. It supports patient check-ins, sends automated reminders and notifications, and helps reduce missed appointments. These capabilities help care teams manage daily schedules with less manual coordination and fewer administrative delays.

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SunwaveAI

The platform includes SunwaveAI as an in-built assistant that supports clinical documentation in behavioral health workflows. It helps generate therapy notes, assessments, and summaries using patient information stored in the system. The feature works within the EMR, supporting structured documentation, compliance requirements, and consistent record keeping for care teams.

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Pros And Cons of Sunwave EMR

Pros

  • Easy-to-use interface helps users navigate the system

  • Connected tools make documentation and reporting easier

  • Centralized system keeps CRM, EMR, and billing together

  • Flexible design adjusts to changing clinical needs

  • Telehealth feature supports individual and group sessions

Cons

  • Implementing can be challenging in the beginning, according to Sunwave EMR reviews

  • Offers state-of-the-art features, but it may be slightly costly for smaller organizations or startups operating on a tight budget

  • Reporting features could be more customizable

Sunwave EMR Reviews

Total 17 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

47%

4

Stars

47%

3

Stars

6%

2

Stars

0%

1

Stars

0%

Share your experience

V

Vicki

Mental Health Care, 11-50 employees

5.0
June 2023

Sunwave EMR is an amazing software

Pros

One thing I truly like about Sunwave EMR is its ease of use. Also it provides a highly user-friendly experience, making it easy for new users to adapt. Compared to many other programs, it is much more intuitive. Additionally, I find it comforting that it saves all my information so I never have to worry about losing data if I step away.

Cons

Honestly, I cant think of any drawbacks when it comes to this software.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

A

Anonymous

Medical Practice, 101-500 employees

4.0
May 2023

Comprehensive platform

Pros

Sunwave offers a centralized database that combines CRM, EMR and billing functionality. It provides a comprehensive solution to us for managing substance abuse and mental health.

Cons

One improvement I would suggest is the inclusion of G/L accounting or a QuickBooks integration, which would enhance the financial management aspect of the platform.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

C

Cody

Mental Health Care, 11-50 employees

5.0
May 2023

The BEST!!!!!

Pros

I absolutely adore Sunwave. The system is incredibly user-friendly and the support staff has been nothing but amazing. Any issues we encountered were promptly addressed by them.

Cons

Even though some of the training sessions were a bit brief but the good thing is that they were recorded so we were able to revisit them for review.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

Frequently Asked Questions

Does Sunwave EMR have an app?

Yes, Sunwave EMR has an application for use.

Does Sunwave EMR support mobile devices?

Yes, Sunwave EMR supports mobile devices.

How much does Sunwave EMR cost?

Sunwave EMR pricing is estimated at $800–$4,500/month based on similar behavioral health EMR systems. Final cost may vary depending on provider seats, selected modules, and facility size or patient volume. Get a detailed Sunwave EMR cost breakdown to make an informed decision.

Is Sunwave EMR free?

No, the best behavioral health EMR, Sunwave, is not free.

What languages does Sunwave EMR support?

The software supports English.

What other apps does Sunwave EMR integrate with?

Sunwave EMR, the behavioral health software, integrates with the following: Twilio, PayPal, Stripe, WordPress, and Five9.

Who are the typical users of Sunwave EMR?

Typical users of EMR Sunwave are healthcare organizations, specifically those dealing with behavioral health and substance abuse treatment.

Does Sunwave EMR offer an API?

Yes, Sunwave EMR offers an API.

What level of support does Sunwave EMR offer?

Sunwave EMR offers support via phone and an online contact form.