ZenCharts

“Runs smoothly with excellent customization”

Pros

It works well, and most importantly, it provides excellent customization options. Also, It is a cloud-based EHR solution that helps me with e-prescribing, billing, patient tracking, scheduling, and more. It is designed specifically to assist behavioral healthcare providers like me.

Cons

Sometimes, dealing with pop-up windows can be frustrating to me.

“Great Customer support”

Pros

The support I received from ZenCharts was exceptionally accommodating, especially considering that they are a smaller company. They showed a strong willingness to work with smaller clients like us. I found their ability to handle high-volume tasks to be very efficient, and their software provided many options for customizing workflows. They also introduced several automation features that not only streamlined my processes but also reduced redundant tasks. One aspect that I found appealing, depending on how you look at it, is their integration of the Wiley Treatment Planners into their treatment planning software.

Cons

From my perspective, there's an overarching assumption that companies would prefer utilizing a treatment plan aligned with their standard format, heavily influenced by the Wiley Treatment Planner. However, in our case, contractual obligations mandated highly individualized treatment plans. Consequently, the Wiley Templates posed a risk of staff resorting to cookie-cutter approaches. Moreover, for those unfamiliar with the Wiley integration, using it can actually be time-consuming. Lastly, the custom forms provided by the system can be or have been quite glitchy, prone to errors that necessitated rebuilding the entire form.

“Lab Integration with ZenCharts”

Pros

After I properly configured the system for our treatment center, ZenCharts became easy for me to use. I was able to integrate it smoothly with our lab, which allowed results to automatically transfer to each client's chart.

Cons

I find it pretty challenging to make changes or edits to forms or templates. The whole process feels awkward, especially when I need to update group notes. On top of that, the customer support was terrible! Whenever we raised concerns about the long response times, our account representative would put the blame on us, acting rude and defensive, and took forever to respond.