Zywave
Last Updated
Overview
Zywave Learning is a compliance-focused LMS that helps insurers and brokers give their clients training on topics such as safety, cybersecurity, and HR that matters for staying compliant. While some users find that its training resources outdated, many find its tools for course customization, completion tracking, and reporting helpful.
Zywave Specifications
- Activity Dashboard
- Asynchronous Learning
- Activity Tracking
- Access Controls/Permissions
Zywave Features
Always-On Access
This feature keeps the software open for learning all day, every day. Once insurers set up the courses, clients can log in at any time that works for them and go through the material. With this capability, they don't have to wait for specific training hours or days during the week.
Specialized Compliance Education
Zywave Learning covers general compliance topics like safety, cybersecurity, and HR, as well as specific areas like construction, transportation, restaurants, and chemical work. It also provides free state-mandated sexual harassment prevention training for some specific states including, California, Connecticut, Delaware, and New York.
Streamlined Delivery
The software helps clients to work through compliance material on their own. They don't need to take step by step help from an insurer through each course. This reduces the amount of time insurers otherwise would have to spend on managing daily training and certification work for every individual client.
Relevant Course Material
Compliance materials in Zywave Learning get updated on a regular basis instead of staying the same year after year. Because of this, insurers can offer clients course content that reflects current information rather than material that has gone out of date.
Administrative Portal
This feature gives brokers a central hub to manage client access and select training materials. Through a simple control panel, employers can organize employees into specific groups, such as managers or new hires, and assign multiple courses to them at once.
Pros And Cons of Zywave
Pros
Simple navigation helps retrieve policy details
Centralized storage organizes client files efficiently
Targeted courses address specialized compliance needs
Flexible options support custom learning paths
Multi-language support provides better course access
Cons
Customization options are a bit limited
Mandatory data fields force unnecessary entry
Basic learning guides lack in-depth coverage for complex topics
Zywave Reviews
Total 21 reviews
2.3
All reviews are from verified customers
Rating Distribution
5
Stars5%
4
Stars24%
3
Stars14%
2
Stars14%
1
Stars43%
Share your experience
Insurance, 1-10 employees
More than a year
“Zywave Agency Management”
Pros
The system is incredibly easy to use, and I must say, my original sales rep was outstanding. Her communication skills made us feel completely at ease. Honestly, with her respectful communication, she should be leading the company.
Cons
Billing, billing, and more billing, combined with the attitudes of the representatives, who seem indifferent to resolving their clients' issues even when they're clearly at fault. They exhibit a take-it-or-leave-it approach, showing no understanding or interest in retaining customers. We tried to collaborate with them and even reached out via phone, but they hide behind emails and never answer or return calls. They seem to believe they're the only option in this market or that they're too good to help solve problems. Stay away...
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Insurance, 1-10 employees
Less than a year
“They will trick you into renewing. Even though you request not to!”
Pros
Not much to say. The software was pointless. Access to Acord forms is nice but you can get that from plenty of other places.
Cons
There practice of forcing a renewal contract feels like a scam.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
4
Functionality
4
Insurance, 1-10 employees
Less than a year
“Worst company on earth to do business with.”
Pros
The company is like a Satan on earth. Their contracts are set up to trick you into staying with them long term. It seems like their product is not strong enough to keep clients so they rely on these contracts to trap you.
Cons
They require a lengthy notice period before you can terminate your contract. If you miss this window, they threaten to send you to collections and hit you with outrageous fees. They seem like a nightmare.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Frequently Asked Questions
Does Zywave Learning offer an API?
Yes, Zywave Learning offers an API.
What languages does Zywave Learning support?
The software is available in English language.
What other apps does Zywave Learning integrate with?
The vendor has not provided details about its third-party integrations.
Does Zywave Learning have a mobile app?
No, Zywave Learning software does not currently offer a mobile app.
What types of pricing plans does Zywave Learning offer?
Zywave Learning price approximately starts at around $495/year as per the industry benchmarks. Request a custom Zywave Learning price estimate.
Who are the typical users of Zywave Learning?
Zywave Learning features are designed for insurance companies, legal and compliance teams, managers, new hires, and as well as their clients and policyholders.
What level of support does Zywave Learning offer?
The vendor offers support via phone and live chat.


