Bazaarvoice

Bazaarvoice

19 Review(s)

Overview

Bazaarvoice helps businesses collect and display customer reviews, photos, and Q&A to boost product credibility and sales. Initial setup can be time-consuming, especially for smaller teams. Overall, its wide retailer network and tools for managing user-generated content make it a strong option for improving online engagement and trust.

Overall Rating

Based on 19 users reviews

3.5

Rating Distribution

Positive

63%

Neutral

26%

Negative

11%

Starting Price
Custom

Bazaarvoice Specifications

Campaign Management

Social Media Management

Content Management

Analytics And Reporting

View All Specifications

What Is Bazaarvoice?

Bazaarvoice provides user-generated content solutions for retail, e-commerce, and consumer brands. It helps businesses gather and showcase authentic customer voices across multiple digital touchpoints. Designed for companies looking to build trust, increase conversions, and expand product reach, the software serves a wide range of industries—from fashion and electronics to home goods and beauty.

Its platform connects brands with a vast retail and shopper network, making it easier to scale content and influence purchase decisions. By addressing challenges like low engagement, limited social proof, and inconsistent product feedback, Bazaarvoice plays a central role in modern customer experience strategies.

Bazaarvoice Pricing

The software offers two packages:

  • Bazaarvoice Vibe
  • Ratings And Reviews
Both come with Essential, Advanced and Enterprise plan tiers. The cost of these Bazaarvoice software plans will depend on unique organization needs. Users can get custom Bazaarvoice pricing for the plan most suited to their requirements.

Bazaarvoice Integrations

Bazaarvoice software seamlessly integrates with various business applications, such as:

Watch a free Bazaarvoice demo to learn more about its integrations.

Who Is Bazaarvoice For?

The software caters to organizations both large and small, serving diverse sectors across the marketplace, including:

  • Retail
  • E-commerce
  • Consumer electronics
  • Health and beauty
  • Home and garden
  • Apparel and fashion
  • Food and beverage

Is Bazaarvoice Right For You?

Bazaarvoice is a strong choice for businesses looking to build trust, improve customer engagement, and drive conversions. It helps increase product visibility, strengthens brand credibility through authentic feedback, and supports better purchase decisions. The software’s wide reach and scalability make it valuable for both growing and established brands.

Still not sure if Bazaarvoice is right for you? Contact our customer support team at (661) 384-7070 for guidance in choosing the right option for your needs.

Bazaarvoice Features

Bazaarvoice enables businesses to collect and showcase authentic customer reviews and ratings, enhancing product credibility and influencing purchasing decisions. By integrating user feedback directly into product pages, companies can build up trust with potential buyers and reduce the likelihood of returns.

See How It Works

The platform offers a ‘Q&A’ feature where customers can ask questions about products and receive answers from other customers or brand representatives. This interactive dialogue helps clarify product details, fosters community engagement, and assists shoppers in making informed decisions.

See How It Works

Users can aggregate user-generated photos and videos from social media platforms, enriching product pages with authentic visual content. This feature enables potential customers to see real-life usage of products, enhancing trust and providing a more comprehensive understanding of the product's application.

See How It Works

Through its syndication network, the software distributes user-generated content across a vast array of retail and brand sites. This amplifies the reach of customer reviews and visual content, ensuring consistent messaging and influencing purchasing decisions across multiple shopping platforms.

See How It Works

The platform provides detailed analytics and reporting tools that offer insights into user-generated content performance. Businesses can track metrics such as review volume, customer sentiment, and engagement levels, enabling data-driven decisions to optimize marketing strategies and generally improve customer experience.

See How It Works

Pros And Cons of Bazaarvoice

Pros

  • Consolidates user-generated content from various sources, simplifying content management

  • Distributes reviews across a vast array of retail and brand sites, amplifying reach

  • Offers comprehensive and user-friendly reporting tools for data analysis

  • Allows tailoring of review forms to specific product types, enhancing user experience

  • Encourages customers to leave reviews through targeted emails, driving engagement

Cons

  • The software can be expensive, especially for small businesses and startups

  • Integrating with existing systems may require technical expertise and resources

  • Due to its extensive features, there may be a learning curve for new users

  • Some users report limited customization options for reports and dashboards

Bazaarvoice Reviews

Total 19 reviews

3.5

All reviews are from verified customers

Rating Distribution

5

Stars

16%

4

Stars

47%

3

Stars

16%

2

Stars

11%

1

Stars

11%

Share your experience

C

Chris

Consumer Goods, 11-50 employees

More than a year

5.0
November 2024

Good tool!

Pros

I love that It lets me edit our product reviews with other retailers. It's very convenient and helps get our products out there.

Cons

I don't really have many other vendors to syndicate my product reviews with.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10

S

Sarah

Health, Wellness and Fitness, 11-50 employees

Less than a year

3.0
February 2024

Limited options for customization

Pros

The software is really easy to implement and use. No complicated setup, which is a huge plus for us.

Cons

There's not much control over who can write reviews and there aren't many chances to improve the customer experience or win them back.

Rating Distribution

Ease of use

7

Value for money

3

Customer Support

3

Functionality

3

P

Peter

Marketing and Advertising, N/A employees

More than a year

4.0
September 2023

Smoothly integrates with product vendors

Pros

Embedding and syndicating reviews has been a game-changer for me. It's so powerful and really saves a ton of time!

Cons

The backend setup and maintenance are clunky and the support team's not much help either.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

5

Functionality

7

Frequently Asked Questions

Bazaarvoice integrates with Shopify, Salesforce, SAP and many others.

Yes, Bazaarvoice software has a mobile app.

Bazaarvoice price depends on business needs. Users can get a custom Bazaarvoice cost quote accordingly.

Bazaarvoice software offers phone support, email, chat, FAQS and a knowledge base.

Bazaarvoice software supports the English language.

Bazaarvoice software is used by retail, health, fashion, apparel, food and several other industries.

Yes, Bazaarvoice software offers an API.