Last Updated
Overview
Bazaarvoice helps businesses collect and display customer reviews, photos, and Q&A to boost product credibility and sales. Initial setup can be time-consuming, especially for smaller teams. Overall, its wide retailer network and tools for managing user-generated content make it a strong option for improving online engagement and trust.
Overall Rating
Based on 19 users reviews
3.5
Rating Distribution
Positive
63%
Neutral
26%
Negative
11%
Starting Price
Custom
Bazaarvoice Specifications
- Campaign Management
- Social Media Management
- Content Management
- Analytics And Reporting
What Is Bazaarvoice?
Bazaarvoice provides user-generated content solutions for retail, e-commerce, and consumer brands. It helps businesses gather and showcase authentic customer voices across multiple digital touchpoints. Designed for companies looking to build trust, increase conversions, and expand product reach, the software serves a wide range of industries—from fashion and electronics to home goods and beauty.
Its platform connects brands with a vast retail and shopper network, making it easier to scale content and influence purchase decisions. By addressing challenges like low engagement, limited social proof, and inconsistent product feedback, Bazaarvoice plays a central role in modern customer experience strategies.
Bazaarvoice Pricing
The software offers two packages:
- Bazaarvoice Vibe
- Ratings And Reviews
Bazaarvoice Integrations
Bazaarvoice software seamlessly integrates with various business applications, such as:
- Salesforce
- Sprinklr
- Magneto
- Shopify
- SAP
Who Is Bazaarvoice For?
The software caters to organizations both large and small, serving diverse sectors across the marketplace, including:
- Retail
- E-commerce
- Consumer electronics
- Health and beauty
- Home and garden
- Apparel and fashion
- Food and beverage
Is Bazaarvoice Right For You?
Bazaarvoice is a strong choice for businesses looking to build trust, improve customer engagement, and drive conversions. It helps increase product visibility, strengthens brand credibility through authentic feedback, and supports better purchase decisions. The software’s wide reach and scalability make it valuable for both growing and established brands.
Still not sure if Bazaarvoice is right for you? Contact our customer support team at (661) 384-7070 for guidance in choosing the right option for your needs.
Bazaarvoice Features
Ratings And Reviews
Bazaarvoice enables businesses to collect and showcase authentic customer reviews and ratings, enhancing product credibility and influencing purchasing decisions. By integrating user feedback directly into product pages, companies can build up trust with potential buyers and reduce the likelihood of returns.
Questions And Answers
The platform offers a ‘Q&A’ feature where customers can ask questions about products and receive answers from other customers or brand representatives. This interactive dialogue helps clarify product details, fosters community engagement, and assists shoppers in making informed decisions.
Visual And Social Content
Users can aggregate user-generated photos and videos from social media platforms, enriching product pages with authentic visual content. This feature enables potential customers to see real-life usage of products, enhancing trust and providing a more comprehensive understanding of the product's application.
Syndication
Through its syndication network, the software distributes user-generated content across a vast array of retail and brand sites. This amplifies the reach of customer reviews and visual content, ensuring consistent messaging and influencing purchasing decisions across multiple shopping platforms.
Analytics And Reporting
The platform provides detailed analytics and reporting tools that offer insights into user-generated content performance. Businesses can track metrics such as review volume, customer sentiment, and engagement levels, enabling data-driven decisions to optimize marketing strategies and generally improve customer experience.
Pros And Cons of Bazaarvoice
Pros
Consolidates user-generated content from various sources, simplifying content management
Distributes reviews across a vast array of retail and brand sites, amplifying reach
Offers comprehensive and user-friendly reporting tools for data analysis
Allows tailoring of review forms to specific product types, enhancing user experience
Encourages customers to leave reviews through targeted emails, driving engagement
Cons
The software can be expensive, especially for small businesses and startups
Integrating with existing systems may require technical expertise and resources
Due to its extensive features, there may be a learning curve for new users
Some users report limited customization options for reports and dashboards
Bazaarvoice Reviews
Total 19 reviews
3.5
All reviews are from verified customers
Rating Distribution
5
Stars16%
4
Stars47%
3
Stars16%
2
Stars11%
1
Stars11%
Share your experience
Consumer Goods, 11-50 employees
More than a year
“Good tool!”
Pros
I love that It lets me edit our product reviews with other retailers. It's very convenient and helps get our products out there.
Cons
I don't really have many other vendors to syndicate my product reviews with.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Health, Wellness and Fitness, 11-50 employees
Less than a year
“Limited options for customization”
Pros
The software is really easy to implement and use. No complicated setup, which is a huge plus for us.
Cons
There's not much control over who can write reviews and there aren't many chances to improve the customer experience or win them back.
Rating Distribution
Ease of use
7
Value for money
3
Customer Support
3
Functionality
3
Marketing and Advertising, N/A employees
More than a year
“Smoothly integrates with product vendors”
Pros
Embedding and syndicating reviews has been a game-changer for me. It's so powerful and really saves a ton of time!
Cons
The backend setup and maintenance are clunky and the support team's not much help either.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
5
Functionality
7
Frequently Asked Questions
What other apps does Bazaarvoice integrate with?
Bazaarvoice integrates with Shopify, Salesforce, SAP and many others.
Does Bazaarvoice software have a mobile app?
Yes, Bazaarvoice software has a mobile app.
What types of pricing plans does Bazaarvoice software offer?
Bazaarvoice price depends on business needs. Users can get a custom Bazaarvoice cost quote accordingly.
What level of support does Bazaarvoice offer?
Bazaarvoice software offers phone support, email, chat, FAQS and a knowledge base.
What language does Bazaarvoice software support?
Bazaarvoice software supports the English language.
Who are the typical users of Bazaarvoice software?
Bazaarvoice software is used by retail, health, fashion, apparel, food and several other industries.
Does Bazaarvoice software offer an API?
Yes, Bazaarvoice software offers an API.