Last Updated
Overview
Trustpilot is a powerful platform for gathering and managing customer reviews, helping businesses improve their online reputation. The review collection process can be time-consuming, especially for smaller businesses with fewer customers, but the platform’s transparency and credibility-building benefits make it a valuable tool for growth.
Overall Rating
Based on 22 users reviews
4.5
Rating Distribution
Positive
91%
Neutral
9%
Negative
0%
Starting Price
Custom
Trustpilot Specifications
- Customer Feedback and Surveys
- Analytics and Reporting
- Brand Management
- Alerts/Notifications
What Is Trustpilot?
Trustpilot is a cloud-based review management platform designed for businesses across industries that value transparency, reputation, and customer engagement. From e-commerce brands to service providers, it helps companies gather, manage, and display authentic customer reviews to build trust and influence buying decisions. By offering solutions that make customer voices visible and actionable, Trustpilot addresses challenges like low brand credibility, limited feedback visibility, and reputation management. It supports businesses in creating stronger customer connections and driving growth through social proof.
Trustpilot Pricing
The software offers four packages:
- Plus: From $339/month/domain
- Premium: From $699/month/domain
- Advanced: From $1229/month/domain
- Enterprise: Custom pricing
Disclaimer: The pricing is subject to change.
Trustpilot Integrations
Trustpilot software seamlessly integrates with various business applications, including:
- Salesforce
- Sprout Social
- HubSpot CRM Software
- Dotdigital
- Adobe Commerce
- Slack Software
- OpenCart
- PayPal Software
Who Is Trustpilot For?
The software is built to support businesses of all sizes, spanning a wide range of industries, such as:
- E-commerce
- Travel and Hospitality
- Financial Services
- Retail
- Healthcare
- Automotive
- Real Estate
Is Trustpilot Right For You?
Trustpilot helps businesses build trust, enhance credibility, and improve their online reputation. It increases customer confidence, drives more conversions, and provides valuable insights from real feedback. Businesses also benefit from greater transparency, stronger customer relationships, and a more authentic brand presence across digital channels. Overall, it’s a reliable solution for fostering growth through customer trust.
Still not sure if Trustpilot is right for you? Contact our customer support team at (661) 384-7070 for personalized assistance.
Trustpilot Features
Automated Fraud Detection
Trustpilot employs automated fraud detection technology to analyze submitted reviews. This system assesses various factors to determine the authenticity of reviews before they are posted, helping to maintain the integrity of the platform.
Review Invitations
Businesses can boost their review count by sending invitations to past customers. Trustpilot enables companies to upload contacts and send bulk invitations within 90 days of sign-up, facilitating the collection of fresh customer feedback.
Product Reviews
The software's Product Reviews feature enables businesses to showcase customer feedback directly on their sites. This not only reassures potential buyers but also improves SEO by adding relevant content to product pages.
Service Reviews
Trustpilot’s Service Reviews allow businesses to display customer experiences with their services. These reviews contribute to building trust and can be managed to improve business performance. They also help businesses identify strengths and weaknesses based on direct customer input.
TrustBox Widgets
TrustBox widgets enable businesses to display Trustpilot reviews on their websites, emails, and newsletters. This feature helps increase conversions by showcasing customer feedback in various customer touchpoints.
Pros And Cons of Trustpilot
Pros
Enhances trust by showcasing authentic customer feedback
Increases visibility in search engine results through rich snippets
Features a clean and intuitive dashboard for easy navigation
Offers detailed insights into customer sentiment and engagement
Seamlessly integrates with websites to display reviews
Cons
Pricing may be prohibitive for small businesses
Verification processes can deter some genuine customers from leaving reviews
The process to challenge and remove fake reviews can be lengthy
Does not support reviews from industry-specific platforms like Airbnb or OpenTable
Trustpilot Reviews
Total 22 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars27%
3
Stars9%
2
Stars0%
1
Stars0%
Share your experience
Accounting, 500+ employees
More than a year
“Well-known and authentic company”
Pros
My experience is good. I'm familiar with Trustpilot because I do most of my employer's surveys through it. It lets you take surveys relevant to your experience with a company.
Cons
A few survey questions feel redundant and unnecessary.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
6
Consumer Services, 1-10 employees
More than a year
“Reliable and comprehensive solution”
Pros
Its great that I can leave reviews for brands and products I have used which helps others know what to expect.
Cons
Some reviews may not be authentic because certain companies might post their own feedback intentionally.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 1-10 employees
More than a year
“Definitely recommended”
Pros
It's super easy to use and its amazing that I can see all reviews in one place.
Cons
Some negative reviews include inappropriate language that should not be displayed.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
What other apps does Trustpilot integrate with?
Trustpilot software seamlessly integrates with a wide range of business applications, including HubSpot CRM, PayPal, Slack, Adobe Commerce, Sprout Social, Salesforce, Dotdigital, and OpenCart.
Who are the typical users of Trustpilot software?
Trustpilot software is used by the healthcare, automotive and real estate industries.
What level of support does Trustpilot offer?
Trustpilot software offers email, chat, FAQS and Knowledge Base.
What types of pricing plans does Trustpilot software offer?
Trustpilot cost starts at $339/month/domain for the Plus plan, $699/month/domain for the Premium plan, and $1229/month/domain for the Advanced plan. Users can also get a custom quote according to their needs for the Enterprise plan.
Does Trustpilot software offer an API?
Yes, Trustpilot software offers an API.
Does Trustpilot have a mobile app?
Yes, Trustpilot software has a mobile app.
What language does Trustpilot software support?
Trustpilot supports English, Danish, French, German, Italian, and Spanish.