Overview
Trustpilot is a powerful platform for gathering and managing customer reviews, helping businesses improve their online reputation. The review collection process can be time-consuming, especially for smaller businesses with fewer customers, but the platform’s transparency and credibility-building benefits make it a valuable tool for growth.
Overall Rating
Based on 22 users reviews
4.5
Rating Distribution
Positive
91%
Neutral
9%
Negative
0%
Starting Price
Custom
Trustpilot Specifications
Customer Feedback and Surveys
Analytics and Reporting
Brand Management
Alerts/Notifications
What Is Trustpilot?
Trustpilot is a cloud-based review management platform designed for businesses across industries that value transparency, reputation, and customer engagement. From e-commerce brands to service providers, it helps companies gather, manage, and display authentic customer reviews to build trust and influence buying decisions. By offering solutions that make customer voices visible and actionable, Trustpilot addresses challenges like low brand credibility, limited feedback visibility, and reputation management. It supports businesses in creating stronger customer connections and driving growth through social proof.
Trustpilot Pricing
The software offers four packages:
- Plus: From $339/month/domain
- Premium: From $699/month/domain
- Advanced: From $1229/month/domain
- Enterprise: Custom pricing
Disclaimer: The pricing is subject to change.
Trustpilot Integrations
Trustpilot software seamlessly integrates with various business applications, including:
- Salesforce
- Sprout Social
- HubSpot CRM Software
- Dotdigital
- Adobe Commerce
- Slack Software
- OpenCart
- PayPal Software
Who Is Trustpilot For?
The software is built to support businesses of all sizes, spanning a wide range of industries, such as:
- E-commerce
- Travel and Hospitality
- Financial Services
- Retail
- Healthcare
- Automotive
- Real Estate
Is Trustpilot Right For You?
Trustpilot helps businesses build trust, enhance credibility, and improve their online reputation. It increases customer confidence, drives more conversions, and provides valuable insights from real feedback. Businesses also benefit from greater transparency, stronger customer relationships, and a more authentic brand presence across digital channels. Overall, it’s a reliable solution for fostering growth through customer trust.
Still not sure if Trustpilot is right for you? Contact our customer support team at (661) 384-7070 for personalized assistance.
Trustpilot Features
Trustpilot employs automated fraud detection technology to analyze submitted reviews. This system assesses various factors to determine the authenticity of reviews before they are posted, helping to maintain the integrity of the platform.
Businesses can boost their review count by sending invitations to past customers. Trustpilot enables companies to upload contacts and send bulk invitations within 90 days of sign-up, facilitating the collection of fresh customer feedback.
The software's Product Reviews feature enables businesses to showcase customer feedback directly on their sites. This not only reassures potential buyers but also improves SEO by adding relevant content to product pages.
Trustpilot’s Service Reviews allow businesses to display customer experiences with their services. These reviews contribute to building trust and can be managed to improve business performance. They also help businesses identify strengths and weaknesses based on direct customer input.
TrustBox widgets enable businesses to display Trustpilot reviews on their websites, emails, and newsletters. This feature helps increase conversions by showcasing customer feedback in various customer touchpoints.
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