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Trustpilot

Trustpilot

Last Updated May 31, 2025

Overview

Trustpilot is a powerful platform for gathering and managing customer reviews, helping businesses improve their online reputation. The review collection process can be time-consuming, especially for smaller businesses with fewer customers, but the platform’s transparency and credibility-building benefits make it a valuable tool for growth.

Overall Rating

Based on 22 users reviews

4.5

Rating Distribution

Positive

91%

Neutral

9%

Negative

0%

Starting Price
Custom

What Is Trustpilot?

Trustpilot is a cloud-based review management platform designed for businesses across industries that value transparency, reputation, and customer engagement. From e-commerce brands to service providers, it helps companies gather, manage, and display authentic customer reviews to build trust and influence buying decisions. By offering solutions that make customer voices visible and actionable, Trustpilot addresses challenges like low brand credibility, limited feedback visibility, and reputation management. It supports businesses in creating stronger customer connections and driving growth through social proof.

Trustpilot Pricing

The software offers four packages:

  • Plus: From $339/month/domain
  • Premium: From $699/month/domain
  • Advanced: From $1229/month/domain
  • Enterprise: Custom pricing
Trustpilot pricing varies based on your business type and specific requirements. You can get pricing tailored to the plan that aligns best with your needs.

Disclaimer: The pricing is subject to change.

Trustpilot Integrations

Trustpilot software seamlessly integrates with various business applications, including:

Watch a free Trustpilot demo to learn more about its integrations.

Who Is Trustpilot For?

The software is built to support businesses of all sizes, spanning a wide range of industries, such as:

  • E-commerce
  • Travel and Hospitality
  • Financial Services
  • Retail
  • Healthcare
  • Automotive
  • Real Estate

Is Trustpilot Right For You?

Trustpilot helps businesses build trust, enhance credibility, and improve their online reputation. It increases customer confidence, drives more conversions, and provides valuable insights from real feedback. Businesses also benefit from greater transparency, stronger customer relationships, and a more authentic brand presence across digital channels. Overall, it’s a reliable solution for fostering growth through customer trust.

Still not sure if Trustpilot is right for you? Contact our customer support team at (661) 384-7070 for personalized assistance.

Pros And Cons of Trustpilot

Pros

  • Enhances trust by showcasing authentic customer feedback

  • Increases visibility in search engine results through rich snippets

  • Features a clean and intuitive dashboard for easy navigation

  • Offers detailed insights into customer sentiment and engagement

  • Seamlessly integrates with websites to display reviews

Cons

  • Pricing may be prohibitive for small businesses

  • Verification processes can deter some genuine customers from leaving reviews

  • The process to challenge and remove fake reviews can be lengthy

  • Does not support reviews from industry-specific platforms like Airbnb or OpenTable

Frequently Asked Questions

Trustpilot software seamlessly integrates with a wide range of business applications, including HubSpot CRM, PayPal, Slack, Adobe Commerce, Sprout Social, Salesforce, Dotdigital, and OpenCart.

Trustpilot software is used by the healthcare, automotive and real estate industries.

Trustpilot software offers email, chat, FAQS and Knowledge Base.

Trustpilot cost starts at $339/month/domain for the Plus plan, $699/month/domain for the Premium plan, and $1229/month/domain for the Advanced plan. Users can also get a custom quote according to their needs for the Enterprise plan.

Yes, Trustpilot software offers an API.

Yes, Trustpilot software has a mobile app.

Trustpilot supports English, Danish, French, German, Italian, and Spanish.