Last Updated
Overview
Pipedrive CRM streamlines the entire sales process with its advanced features like leads inbox and revenue forecasting. The software makes it easy for teams to manage leads, improve customer relationships, and track deals effectively. Despite the tricky customization, Pipedrive is a reliable choice for businesses looking to improve sales efficiency.
Overall Rating
Based on 832 users reviews
4.5
Rating Distribution
Positive
92%
Neutral
6%
Negative
2%
Starting Price
$24
per seat per month
Pipedrive CRM Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What Is Pipedrive CRM?
Overview
Pipedrive is a cloud-based sales customer relationship management (sales CRM) focused on sales and pipeline management. Leveraging artificial intelligence (AI), it enables contact and lead managers to plan their sales activities, monitor deals, and achieve the desired sales outcomes. The software is designed with an activity-based selling methodology that streamlines every action involved in converting a potential deal into a successful sale.
The platform offers complete transparency of various sales pipelines. Users can monitor the progress stages for each deal with complete details for the next actionable items. It also provides custom sales reporting tools to overview individual and team-level targets, analyze sales data, and generate visual reports.
What Is Pipedrive CRM Best For?
Pipedrive is best known for its highly visual sales pipeline management system. This unique feature allows sales teams to visualize their sales processes easily with a Kanban-style dashboard, providing a clear overview of deals at different stages. The ability to customize pipelines to match specific sales processes and receive notifications for follow-ups differentiates Pipedrive CRM from its competitors, ensuring that no opportunity is overlooked.
Pipedrive CRM Pricing
The software offers different pricing plans to meet the diverse requirements of small businesses looking for scaling opportunities. These include:
- Essential - $24/seat/month
- Advanced - $44/seat/month
- Professional - $64/seat/month
- Power - $79/seat/month
- Enterprise - $129/seat/month
Disclaimer: Pricing is subject to change.
Pipedrive CRM Integrations
Pipedrive CRM software integrates with many third-party applications, including:
How Does Pipedrive CRM Work?
Follow the given steps once you have logged into your Pipedrive account and accessed the dashboard:
- Customize your sales pipelines to reflect your unique sales process
- Import leads and customer data from spreadsheets or other CRM systems
- Use the kanban-style dashboard to move deals through different stages of the sales cycle
- Set up workflow automation to handle repetitive tasks and follow-ups
- Utilize real-time reports and dashboards to track sales metrics and team performance
- Use AI-powered insights to refine your sales strategy and focus on high-potential leads
Who Is Pipedrive CRM For?
The software mainly caters to startups, small to medium enterprises (SMEs), and large enterprises operating in the following industries and sectors:
- Banking
- Real estate
- Event management
- Government
- Healthcare
- Hospitality
- Logistics and transport
Is Pipedrive CRM Right For You?
Pipedrive is the right choice for businesses looking to streamline their sales processes and increase efficiency, leveraging AI's potential. It has garnered significant recognition in the SaaS industry for its robust CRM platform, winning several prestigious awards.
Designed with ease of use in mind, Pipedrive offers a visually intuitive interface that helps sales teams stay organized and focused on closing deals. The platform's powerful pipeline management system allows users to track deals at every stage, ensuring that no opportunity falls through the cracks. It offers robust security and compliance protocols, including AES-256 encryption and SOC 2 compliance, ensuring the safety of your data.
Still unsure whether Pipedrive is the ideal selection for your business? Contact us at (661) 384-7070 for expert guidance to make an informed decision.
Pipedrive CRM Features
Leads Inbox
Pipedrive’s Leads Inbox is a central place to store and organize incoming leads before they are qualified and moved into the sales funnel. This feature helps prevent clutter in the main pipeline by holding leads until they are ready for further action. Users can filter, sort, and edit leads and even sync them with their email, ensuring that no potential deal is overlooked.
Customizable Dashboards
Pipedrive offers highly customizable dashboards that allow users to visualize and track sales metrics that matter most to their business. You can create reports based on default criteria like the number of new deals or set up custom metrics tailored to your specific needs. This feature provides the sales team lead or manager with the insights needed to identify bottlenecks, track team performance, and make data-driven decisions.
Revenue Forecasting
This feature allows users to predict future revenue based on current deals and historical data. Pipedrive’s forecasting tools help businesses plan their sales and marketing strategies effectively by offering a clear overview of expected revenue, which is crucial for resource allocation and goal setting. Users can also customize forecasting reports to suit their unique business requirements.
Smart Contact Data
With Pipedrive’s Smart Contact Data feature, users can automatically gather valuable information about their leads from online sources using just an email address. This data can include social media profiles, job titles, and other relevant details, which help sales teams better understand and engage with their prospects. This feature saves time and improves lead segmentation.
Deal Rotting
This feature notifies users when a deal has been inactive for a specified period, helping sales teams stay on top of opportunities that might otherwise be forgotten. By setting rotting periods for deals, users can ensure that no lead goes cold and that all opportunities are followed up on in a timely manner.
Pros And Cons of Pipedrive CRM
Pros
Provides a simplified search engine tool
Keeps all aspects of a client in one spot
Users laud the kanban style deal interface with the "rot" feature
Cons
Some users suggest that its filter options could be better
Updates are less frequent
Pipedrive CRM Pricing
Essential
$24 per seat per month
View Price
What's Included
Seamless data import and 400+ integrations
Lead, calendar and pipeline management
Personalized onboarding
Activity, deal and contact reports
Advanced
$44 per seat per month
View Price
What's Included
All Essential features, plus:
Full email sync with templates
Group emailing, open and click tracking
Meeting, email and video call scheduling
Automations builder, including email sequences
Live chat support
Professional
$64 per seat per month
View Price
What's Included
All Advanced features, plus:
Contract and proposal management with e-signatures
AI-powered sales assistant and emailing tools
Streamlined lead routing and team management
Extra data entry and data quality settings
Revenue forecasts and custom field reporting
Power
$79 per seat per month
View Price
What's Included
All Professional features, plus:
Project planning, tracking and delivery
24/7 live chat support
Increased control of account permissions and visibilities
Phone support
Enterprise
$129 per seat per month
View Price
What's Included
All Power features, plus:
Complete access to all features
Enhanced security preferences
Maximize the number of automation and email syncs per seat
Unlimited reports and customizations
Disclaimer: The pricing details were last updated on Jul 14, 2026 from the vendor's website. Please contact us for a tailored pricing list.
Pipedrive CRM Reviews
Total 832 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars61%
4
Stars31%
3
Stars5%
2
Stars1%
1
Stars2%
Share your experience
Mark Friedman
Real Estate, 11-50 employees
Less than 6 months
“Campaign limits hold it back”
Pros
One thing they do well is customer support, they respond quickly. The interface is also confusing at the beginning but after spending a few days with it, it turns out to be fairly great and works pretty well.
Cons
After signing up for the Campaigns email feature, I spent a full month building my CRM around it. Then because of the way 25 contacts were sourced, the system forced double opt-in on my entire account and blocked campaigns to all of my roughly 560 contacts, including people I've had business relationships with for 25 years. These are legitimate contacts, nothing purchased or scraped, and I'm not violating any laws. In the US, email rules are opt-out, not opt-in. This is simply their own internal policy and it's stricter than the law without being clearly disclosed in their marketing. The frustrating part is that they sell prospecting tools meant to help you find complete strangers yet they won't allow me to email people I've known and worked with for years. It ended up costing me significant time, money and energy.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
2
Functionality
2
Dovile S
Retail, 1-10 employees
Less than 6 months
“Poor support experience”
Pros
The interface is easy to navigate, the deal pipeline is displayed clearly and the automation tools are helpful for smaller sales teams.
Cons
Customer issues are handled poorly and the way feature access was managed felt misleading. It was very disappointing that the problem was never truly resolved.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
1
Functionality
1
Luciano Narcisi
Education Management, 500+ employees
Less than a year
“Flexible workflows and integrations”
Pros
Having a Kanban-style work board makes the workflow easy and practical which really helps staff manage customer and client support efficiently. It also connects well with other tools we already use especially for email management. Another nice addition is the AI Sales Assistant feature.
Cons
There are times when the software feels a bit laggy and the mobile app is somewhat limited in how much you can do with it. Also, the features included in the lower-priced plan can feel insufficient on occasion.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
7
Frequently Asked Questions
Does Pipedrive CRM offer an API?
Yes, Pipedrive CRM offers an API.
What language does Pipedrive CRM support?
Pipedrive CRM supports over a dozen languages, including English, German, Spanish, French, Portuguese, Japanese, and Korean.
What other apps does Pipedrive CRM integrate with?
Pipedrive integrates with Zapier, Teams, Slack, Mailchimp, Xero, QuickBooks, Google Meet, Asana, and others.
What types of pricing plans does Pipedrive CRM offer?
Pipedrive CRM pricing offers five plans: Essential, Advanced, Professional, Power, and Enterprise. The cost starts at $14/per seat per month and goes up to $99/per seat per month.
What kind of support does Pipedrive offer?
The software offers a knowledge base, live chat, phone, and email support.