CollaborateMD Software

CMD

Pros

While there are certain features within CollaborateMD that facilitate easier viewing of claims, beyond that, there's not much to highlight.

Cons

The training process was excessively complex, leaving me puzzled about the whereabouts of most forms and how to proceed with signing procedures. Unlike other EMRs that offer intuitive navigation, this system lacks user-friendliness. Moreover, rectifying errors in claims appears convoluted, as there's no straightforward method for correction. In the past, contacting customer service was challenging, although recent improvements have eased this issue. Nevertheless, identifying claim discrepancies remains a daunting task, often requiring comparisons with previous billing software for resolution. Despite seeking assistance in removing a user, I received inaccurate information, resulting in overcharges that the accounting department refused to refund. As a small business owner burdened by unnecessary expenses due to a lack of efficient support and billing system usability, I find this situation utterly unacceptable and will caution others against using this software.

Run the opposite way

Pros

None to be had. Not recently, at any rate.

Cons

We havent been paid CMS in 6 weeks and no one at this organization has been able to help or seem interested in doing so. Agree with previous reviewer that the problem appears to be with their switch to another (and probably cheaper) clearinghouse that is equally unreachable and insensitive.You do get what you pay for. Shortly looking for another vendor. Shame on them....I would give zero stars if I could.

Solid Software

Pros

Our utilization of CollaborateMD has been in transition, gradually migrating clients to our preferred billing software. However, we've opted to keep accounts open to retain access to older data and work through existing accounts receivable. I find the software user-friendly, and the customizable reports are immensely beneficial and straightforward to use.

Cons

While there are no significant drawbacks to CollaborateMD, I find myself more accustomed to alternative systems. Nonetheless, I believe it's a viable and reasonably priced option for small to medium-sized practices. However, potential challenges may arise with integration, as none of the setups we've encountered so far have achieved successful integration.

Horrible. Look for something else.

Pros

Cloud-based. Thats about it.

Cons

It worked pretty well until approximately 6-9 months ago when everything started to fall apart. Customer service became impotent, and ePS (their in-house clearing house) has caused more trouble and revenue LOSS than should be legal. Please google CollaborateMD reviews, and read the one written by another customer that has had similar experience. They charge more and provide less (next to nothing). Multiple unexplained and unresolved error codes (for a variety of reasons) resulting in claim denials, all stemming from their change to ePS. I have never had so many support tickets open with them, and they have all been unresolved. PLEASE USE ANOTHER SYSTEM. You will spend too much money for too many headaches.

ERA posting was down for 2 weeks!

Pros

Although the online billing portal for patients offers some assistance, it falls short of being ideal.

Cons

The absence of customer service during system downtime is concerning, and the slow turnaround time for system repairs exacerbates the issue. Additionally, the inability to store patient credit card information on the backend necessitates manual entry or swiping for each transaction, which is inconvenient. Moreover, the patient's online billing portal lacks sophistication, making it challenging for patients to track out-of-pocket expenses.

Run, Don't Walk Away from the nickel and diming product with no customer service

Pros

CollaborateMD offers ease of use and comprehensive reporting capabilities, positioning it as one of the premier programs available. However, the drawbacks are significant.

Cons

CollaborateMD severely lacks customer support responsiveness, often resulting in recurring overcharges and unresolved issues. For instance, erroneous billing occurrences like duplicate charges and failed eligibility checks are common, leading to multiple charges for a single transaction. Despite raising these issues through trouble tickets, the system's responsiveness remains inadequate, leaving users frustrated.

If you're looking for poor service, look no further

Pros

At one point, the cost was competitive in the market.

Cons

Unlike systems that proactively notify users of denied or rejected claims, CollaborateMD requires manual identification of claim issues, resulting in prolonged resolution times and increased administrative burden.

CollaborateMD is just excellent..!!

Pros

CollaborateMD stands out as one of the finest applications I've encountered in my medical billing journey. Its user-friendly interface and simplicity make it an excellent choice.

Cons

As of now, I have not encountered any flaws in this software. I am thoroughly impressed with its performance as a medical billing application.

Very good, reliable, practice management software

Pros

The software excels in common functions and provides reliable web-based services.

Cons

The report generation feature lacks user-friendliness and intuitive navigation, posing challenges for users seeking specific insights or data sets.

Bait and switch pricing

Pros

Unfortunately, I have nothing positive to report. The software lacks user-friendliness, pricing transparency, and the customer support is slow.

Cons

The software's lack of user-friendliness coupled with its high cost is disappointing. Moreover, discrepancies between the quoted price and actual charges further diminish its appeal.