Last Updated
Overview
Bevatel features AI-powered communication solutions designed to streamline business interactions across channels. From cloud call centers to CRM and messaging tools, the platform enhances operational efficiency and customer engagement. While getting used to advanced features requires training, the overall experience offers unmatched flexibility and integration for modern customer service environments.
Overall Rating
Based on 3 users reviews
4.3
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Bevatel Specifications
- Contact Management
- Lead Management
- Customer Communication Tracking
- Email Integration
What Is Bevatel?
Bevatel delivers an AI-driven unified communications platform tailored for cloud contact centers across Saudi Arabia and the Gulf. Its suite includes a cloud call center, unified 9200 and toll-free numbers, auto-dialer, IVR, softphone, and CRM systems, along with Business Chat supporting WhatsApp and social media integration. Advanced AI enhances call recording, real‑time transcription, sentiment analysis, and analytics. ISO 27001 certified and Meta Business Partner, Bevatel empowers thousands of regional businesses with smarter, faster, and more secure communication.
Bevatel Pricing
Bevatel Integrations
Bevatel features integrations with a variety of leading third-party applications, including:
- Zoho CRM software
- Salesforce
- Twilio software
- Zendesk Suite
- Oracle
- Microsoft 365 software
- Mailchimp software
Who Is Bevatel For?
Bevatel offers cloud-based solutions and integrated professional services designed to enhance contact center performance across various industries and specialties, including:
- Travel
- Medical services
- Government agencies
- Shipping
- Retail
- Restaurant
- Real Estate
- Education
Is Bevatel Right For You?
Bevatel stands out as a strong choice for businesses seeking advanced call center installation services. This cloud-based platform provides features such as call recording, real-time monitoring, and detailed reporting. With scalable packages for various industries, Bevatel enhances customer service, sales, and technical support operations, making communication more efficient and cost-effective across small to large enterprises in the Middle East.
Still have questions about Bevatel? Call (661) 384-7070 for more details and personalized assistance.
Bevatel Features
Auto Dialer
This feature enables automated calls to contact lists for outreach, voice messaging, and surveys. Integrated within Bevatel software, it streamlines lead engagement, reduces manual effort, and improves operational productivity across call campaigns.
IVR System
An intelligent system using interactive voice prompts to guide callers via keypad input. The platform supports layered responses, ensuring accurate call routing and quicker access to information about services, products, or specific departments.
Call Evaluation
Bevatel features a call evaluation tool that delivers insight into agent performance and customer satisfaction by reviewing call interactions. It identifies gaps in service delivery and supports continuous improvement across departments by analyzing patterns and overall call quality metrics.
Softphone Application
Bevatel is a flexible solution that facilitates calls on desktops and mobile devices using internet connectivity. The application works across operating systems, enabling fast and professional communication beyond traditional hardware-based calling methods.
Call Center Devices
The platform supports IP phones, ATA adapters, and VoIP-ready equipment to optimize connectivity. Integrated with Bevatel technology, these devices enable businesses to deliver reliable service and enhance communication speed across various customer-facing departments.
Pros And Cons of Bevatel
Pros
Easy to use and helps connect with customers
Seamless integration with existing infrastructure
Offers customizable systems and streamlined processes
Cons
Lacks auto adjustment for inbound and outbound call minute types
Doesn’t offer a billing system as it relies on manual balance recharge
Bevatel Reviews
Total 3 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars67%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
IT, 11-50 employees
“Great Customer Service Experience”
Pros
I am really grateful for the exceptional service and support I have received. What stands out most is their commitment to innovative and reliable communication solutions. Also the customer service is outstanding as they consistently go above and beyond to meet our needs. The teams professionalism and dedication particularly Ms. Reem's work has made a significant positive impact on our operations. Their continuous support and excellence has been remarkable.
Cons
No cons to shsare as this company has been proven the best for me so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“Excellent Call Handling Tool”
Pros
Bevatel audio transcription features are great and how well it integrates with other products we already use is something amazing too. The reliability has been great and the pricing is definitely reasonable for what you get. What I love most is how it brings everything together in one platform which makes collaboration so much smoother and actually adds real value to our business operations. Customer support is quick to respond when we need help. Also the HD video quality is impressive and the whiteboard functionality works great for our meetings. Voice transcription is great too and call quality management handles everything we throw at it. Setup was simple without any complicated processes. The best part is we didn't need to buy additional hardware to get everything running.
Cons
I do not really have any complaints about this one. The integration with our existing systems works smoothly and there is no limit on how often we can use it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Small Business, 11-50 employees
“Great dealership management solution”
Pros
Really straightforward to navigate and work with - they're definitely on the right track with the user experience.
Cons
Well I think the support could be better though they keep improving things.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Frequently Asked Questions
What other apps does Bevatel integrate with?
Bevatel supports integrations with a wide range of leading third-party applications, including Zoho, Salesforce, Twilio, Zendesk, Oracle, Microsoft 365, and Mailchimp.
Does Bevatel have a mobile app?
Yes, Bevatel offers a mobile app for iOS and Android devices.
What language does Bevatel support?
Bevatel supports English and Arabic language.
Who are the typical users of Bevatel?
Bevatel provides cloud-based solutions and integrated professional services to enhance contact center performance across diverse industries, including travel, medical services, government agencies, shipping, retail, restaurants, real estate, and education.
Does Bevatel offer an API?
Yes, Bevatel offers API access.
What level of support does Bevatel offer?
Bevatel software offers support via phone, email, chat, FAQs/help desk, blogs, and a free trial.
What types of pricing plans does Bevatel offer?
Bevatel pricing is not publicly listed, as it provides custom plans tailored to each business's specific needs. Contact us for a tailored Bevatel cost quote based on your requirements.