Overview
Emplifi Service Cloud brings your customer service, feedback, and support tools under one smart platform. Though occasional downtime occurs, it’s easy to launch surveys and gather valuable customer feedback. Its intuitive features help teams respond faster, adapt to change, and create meaningful connections across every digital touchpoint.
Be the first one to leave a review!
No review found
Starting Price
Custom
Emplifi Service Cloud Specifications
Customer Communication Tracking
Email Integration
Customer Service/Support
Social Media Integration
What Is Emplifi Service Cloud?
Emplifi Service Cloud is ideal for mid-sized to large organizations looking to enhance customer experiences. Emplifi Service Cloud features include automated case management, Voice of the Customer (VoC) analysis, social media integration, and self-service knowledge bases, empowering smarter support. Businesses benefit from faster resolution times, deeper customer understanding, and improved satisfaction. Emplifi Service Cloud software is widely used across various industries, including retail, media and entertainment, and travel and hospitality, to support evolving customer engagement strategies.
Emplifi Service Cloud Pricing
Emplifi Service Cloud Integrations
Emplifi Service Cloud integrates with over 25 standalone apps, including:
- Shopify Software
- Salesforce Marketing Cloud
- Magento
- SendGrid
- Klaviyo
- Twilio Software
- Braze Software
Who Is Emplifi Service Cloud For?
Emplifi Service Cloud is designed for a variety of industries, including:
- Agencies
- Consumer Packaged Goods (CPG)
- Higher Education
- Media and Entertainment
- Retail and E-Commerce
- Travel and Hospitality
- Sports
Is Emplifi Service Cloud Right For You?
If your organization needs a robust, AI-powered platform to deliver fast, personalized support across social media, email, chat, and more, Emplifi Service Cloud is a strong fit. It’s designed to streamline customer service operations, unify interactions, and boost satisfaction with tools like intelligent automation, case management, and sentiment analysis. It's ideal for industries like retail, travel, and media, empowering teams to meet modern CX demands efficiently while maintaining consistency and control across all support channels.
Are you still unsure whether Emplifi Service Cloud will meet your business requirements? Connect with our support staff at (661) 384-7070 for expert guidance.
Emplifi Service Cloud Features
Publishing is a powerful feature that enables users to easily plan, schedule, and manage content with built-in approval workflows. It also supports teamwork with AI tools that help create and publish posts more effectively.
It helps users track brand mentions, customer sentiment, and trending topics across social platforms. It empowers teams to respond quickly, improve service, and make informed decisions using real-time alerts and analytics.
Community feature brings all social and review messages into one place, making communication faster and easier. Furthermore, it uses AI to detect sentiment, sort messages, and offer reply suggestions in multiple languages.
Ratings and Reviews allows users to gather and show genuine reviews, Q&As, and ratings that boost trust and drive sales. Moreover, it also helps brands manage and respond to customer feedback to improve their reputation.
User-Generated Content Marketing is an intelligent feature that helps users find and collect real customer photos and posts. It builds a ready-to-use media library that connects with shoppers through authentic, relatable content.
This robust feature empowers users to manage customer conversations from both public comments and private messages in one place. It ensures no context is lost, making customer support smooth and consistent.
Top Recommended Software
