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Overview
Epicor Service CRM streamlines communication, marketing, and customer tracking for auto service shops, helping teams stay organized and responsive. While it requires consistent data entry for accuracy, its integrated features support stronger customer retention, clearer insights, and smoother workflows across all service operations.
Overall Rating
Based on 1 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Epicor Service CRM Specifications
Contact Management
Lead Management
Opportunity Management
Sales Forecasting
What Is Epicor Service CRM?
Epicor Service CRM is a cloud-based customer relationship management platform designed specifically for automotive service businesses, including repair shops and tire centers. The software offers features such as marketing automation, appointment scheduling, customer messaging, and performance analytics.
It helps service providers attract new customers, streamline communications, and retain loyal clients through targeted campaigns and efficient scheduling tools. By centralizing marketing, booking, and customer engagement, Epicor Service CRM enables shops to enhance productivity, improve customer satisfaction, and drive repeat business.
Epicor Service CRM Pricing
Epicor Service CRM Integrations
Epicor Service CRM integrates with the following third-party applications:
- Salesforce Engage software
- Autodesk Construction Cloud
- Hubspot CRM software
- Blackbaud CRM
- Confluence software
- Slack software
Who Is Epicor Service CRM For?
Epicor Service CRM software serves a wide range of industries and sectors, including:
- Education
- Professional services
- Automotives
- Distribution
- Manufacturing
- Retail
Is Epicor Service CRM Right For You?
Are you looking for a powerful way to boost customer loyalty and fill your bays automatically? Epicor Service CRM combines targeted marketing, real-time messaging, and intelligent dashboards so you can retain customers and grow revenue effortlessly.
It helps eliminate the pain of manual follow-ups and inconsistent customer communication, ensuring your shop stays connected with clients at every step. Epicor Service CRM uses secure cloud hosting with role-based access controls and supports GDPR readiness for handling customer data responsibly.
Still not sure if Epicor Service CRM is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Epicor Service CRM Features
Epicor Service CRM features messaging that enables real-time two-way texting with customers, including sending estimates, images, and service reminders. This feature keeps customers informed throughout the repair process and encourages faster responses, which strengthens relationships and drives repeat business.
Automate targeted reminders and marketing campaigns via text, email, and postcards. This helps your shop proactively reach out to customers when they are due for maintenance, increasing return visits, and improving retention over time.
This feature prompts customers to leave reviews after their service experience and manages responses through one dashboard. By enhancing your online ratings, you build credibility and attract new business, while maintaining strong connections with existing clients.
Maintain detailed records of customer history, preferences, vehicle information, and communication logs. This centralized view allows your staff to personalize interactions and deliver a more consistent and professional service experience.
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