Last Updated
Overview
Epicor Service CRM streamlines communication, marketing, and customer tracking for auto service shops, helping teams stay organized and responsive. While it requires consistent data entry for accuracy, its integrated features support stronger customer retention, clearer insights, and smoother workflows across all service operations.
Overall Rating
Based on 1 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Epicor Service CRM Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What Is Epicor Service CRM?
Epicor Service CRM is a cloud-based customer relationship management platform designed specifically for automotive service businesses, including repair shops and tire centers. The software offers features such as marketing automation, appointment scheduling, customer messaging, and performance analytics.
It helps service providers attract new customers, streamline communications, and retain loyal clients through targeted campaigns and efficient scheduling tools. By centralizing marketing, booking, and customer engagement, Epicor Service CRM enables shops to enhance productivity, improve customer satisfaction, and drive repeat business.
Epicor Service CRM Pricing
Epicor Service CRM Integrations
Epicor Service CRM integrates with the following third-party applications:
- Salesforce Engage software
- Autodesk Construction Cloud
- Hubspot CRM software
- Blackbaud CRM
- Confluence software
- Slack software
Who Is Epicor Service CRM For?
Epicor Service CRM software serves a wide range of industries and sectors, including:
- Education
- Professional services
- Automotives
- Distribution
- Manufacturing
- Retail
Is Epicor Service CRM Right For You?
Are you looking for a powerful way to boost customer loyalty and fill your bays automatically? Epicor Service CRM combines targeted marketing, real-time messaging, and intelligent dashboards so you can retain customers and grow revenue effortlessly.
It helps eliminate the pain of manual follow-ups and inconsistent customer communication, ensuring your shop stays connected with clients at every step. Epicor Service CRM uses secure cloud hosting with role-based access controls and supports GDPR readiness for handling customer data responsibly.
Still not sure if Epicor Service CRM is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Epicor Service CRM Features
Customer Messaging
Epicor Service CRM features messaging that enables real-time two-way texting with customers, including sending estimates, images, and service reminders. This feature keeps customers informed throughout the repair process and encourages faster responses, which strengthens relationships and drives repeat business.
Service Reminders And Campaigns
Automate targeted reminders and marketing campaigns via text, email, and postcards. This helps your shop proactively reach out to customers when they are due for maintenance, increasing return visits, and improving retention over time.
Reputation Management
This feature prompts customers to leave reviews after their service experience and manages responses through one dashboard. By enhancing your online ratings, you build credibility and attract new business, while maintaining strong connections with existing clients.
Customer Profile Management
Maintain detailed records of customer history, preferences, vehicle information, and communication logs. This centralized view allows your staff to personalize interactions and deliver a more consistent and professional service experience.
Pros And Cons of Epicor Service CRM
Pros
Excellent real-time customer communication tools
Automated reminders increase customer retention
Centralized profiles improve personalized service
Cons
Limited insights beyond campaign-level performance
Requires consistent data entry for accuracy
Epicor Service CRM Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Consumer Goods, 101-500 employees
More than a year
“Proven very useful overall”
Pros
I like quite a few things about it but the ease of use along with the ability to create custom reports and dashboards is a big plus.
Cons
A fair amount of customization was needed when we first started using it. Though it is not a huge issue as most software requires some setup.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
Does Epicor Service CRM offer an API?
Yes, Epicor Service CRM provides API access.
Who are the typical users of Epicor Service CRM?
Epicor Service CRM is used by automotive repair shops, tire centers, quick lube facilities, fleet maintenance providers, and aftermarket service businesses.
Does Epicor Service CRM have a mobile app?
Yes, Epicor Service CRM offers a mobile app, and works well on both iOS and Android devices.
What other apps does Epicor Service CRM integrate with?
Epicor Service CRM integrates seamlessly with third-party tools like Salesforce Engage, Autodesk Construction Cloud, Hubspot CRM, Blackbaud CRM, Confluence, and Slack.
What level of support does Epicor Service CRM offer?
Epicor provides support via live chat and phone.
What language does Epicor Service CRM support?
Epicor Service CRM supports the English language.
What types of pricing plans does Epicor Service CRM offer?
Epicor Service CRM pricing is available by custom quotation, with costs varying by shop size, features, and business needs. Request a custom Epicor Service CRM price quotation.