Last Updated
Overview
ROLLER software provides a comprehensive venue management platform that streamlines workflows and enhances the guest experience for leisure and attraction businesses. While some users mention limited mobile accessibility, its extensive features and dedicated support justify the investment, helping to optimize online sales and improve overall efficiency.
Overall Rating
Based on 4 users reviews
4.3
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
ROLLER Software Specifications
- Contact Management
- Customer Communication Tracking
- Email Integration
- Customer Segmentation
What Is ROLLER Software?
ROLLER software is a cloud-based venue management solution designed specifically for the leisure and attractions industry. It provides a variety of integrated tools that streamline various aspects of business operations, including ticketing, point-of-sale, and customer relationship management. The platform's robust ROLLER software features include integrated payments and waiver management, enabling businesses to enhance efficiency and deliver seamless guest experiences. It is designed to address recurring issues in high-volume environments, enabling venues of all sizes to manage their operations effectively and scale with ease.
ROLLER Software Pricing
The ROLLER software price is based on a subscription model with custom pricing available for its feature-rich plans, which include:
- Lite
- Pro
- Premium
- Enterprise
ROLLER Software Integrations
ROLLER software seamlessly integrates with various applications, including:
- Smart Segments
- Klaviyo
- Salesforce
- Pixel Fusion
- QuickBooks
- HubSpot CRM software
- Yellow Dog software
Who Is ROLLER Software For?
ROLLER software caters to businesses across the attraction industry, including:
- Family Entertainment Centers (FECs)
- Visitor attractions
- Adventure parks
- Amusement parks
- Water parks
- Museums
- Zoos and aquariums
Is ROLLER Software Right For You?
ROLLER software is a secure platform for managing the complexities of leisure and attractions businesses. Its integrated modules, from online ticketing to detailed analytics, are designed to optimize operations, increase revenue, and deliver exceptional guest experiences. The platform's commitment to innovation and 24/7 global support ensures venues can adapt and thrive in a dynamic market. With features like real-time reporting and the ability to manage multiple locations seamlessly, it provides the tools necessary for growth and operational excellence.
Still not sure if ROLLER software is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.
ROLLER Software Features
Online Ticketing
ROLLER software enables venues to offer a seamless online booking experience, allowing guests to purchase tickets, memberships, and packages with ease. It supports various payment methods and helps maximize online conversion rates for diverse offerings.
Point-of-Sale (POS)
The integrated POS system simplifies sales of food, beverages, and merchandise. Staff can process transactions quickly, scan barcodes, and manage sales across dedicated devices, reducing guest wait times at various points within the venue.
Memberships
This feature allows businesses to create and manage various membership types, fostering guest loyalty and recurring revenue. It includes tools for membership tracking, renewals, and offering exclusive benefits to retain a dedicated customer base.
Waivers
Digital waiver management simplifies the collection and storage of necessary legal documents. Guests can complete waivers online or at the venue, linking them directly to bookings for efficient check-in and compliance, reducing administrative burdens.
Self-Serve Kiosks
The platform offers Kiosks to empower guests to manage their bookings, purchases, and check-ins, reducing queues and improving operational efficiency. This automated solution provides convenience for visitors and frees up staff for other tasks.
Guest Surveys
ROLLER software includes tools for gathering customer feedback through surveys, providing valuable insights into guest experiences. This helps venues identify areas for improvement and tailor offerings to enhance satisfaction and encourage repeat visitation.
Pros And Cons of ROLLER Software
Pros
Easy-to-use POS and Venue Manager
Smooth and intuitive check-in process
Clear, easy-to-read GX (guest experience) scores
Cons
Software updates during shifts disrupt work
Some tasks involve too many steps (like adding stock)
ROLLER Software Reviews
Total 4 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars25%
4
Stars75%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Hospitality, 1-10 employees
“Great POS with Management Features”
Pros
The POS system is easy and pretty simple to figure out. Venue Manager becomes user-friendly once you get familiar with it. Customer support responds quickly and I really appreciate the helpful video tutorials they provide for troubleshooting. The staff is friendly and personable in their interactions. Our transition to this platform about a year and a half ago went smoothly without any major hiccups. I work with both the POS and Venue Manager features daily. While I'm still learning some aspects, it seems flexible enough to customize for our specific business requirements.
Cons
The system feels pretty new, so maybe we're just still figuring out the kinks on our end. What really bugs me is when updates happen mid-shift, we're on CST and at first it seemed like there were updates every week. Some processes have way too many steps, like adding stock to the menu, though I guess that could work as a reliable.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Hospitality, 101-500 employees
“Excellent POS with great usability”
Pros
What I appreciate most is the outstanding client support, whether I'm reaching out to my direct contact or using online resources and support tickets, help is always available whenever I need it.
Cons
The administrative features, especially reporting, can be confusing to navigate. I often find myself getting different answers to the same question depending on which part of the system I'm looking at, which is frustrating.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Not Specified, 101-500 employees
“Perfect for Multi-Site Management”
Pros
The interface makes it really easy to find what I need without any difficulty. Having all the important data right there when I need it is incredibly helpful and the daily and weekly reports are presented clearly. This tool handles everything our business throws at it on a regular basis. I appreciate how they're always rolling out new features that make our workflow more efficient.
Cons
Updating certain sections can be frustrating, especially when creating PoS templates, sometimes they work perfectly, other times they just won't cooperate at all. The mobile experience is pretty terrible. Trying to use the dashboard on your phone is nearly impossible since everything gets compressed and becomes hard to read.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Frequently Asked Questions
Who are the typical users of ROLLER software?
ROLLER software serves a variety of businesses within the attractions industry, including family entertainment centers, visitor attractions, adventure parks, amusement parks, water parks, museums, as well as zoos and aquariums.
What other apps does ROLLER software integrate with?
ROLLER software features a range of integrations, including Smart Segments, Klaviyo, Salesforce, Pixel Fusion, QuickBooks, HubSpot, and Yellow Dog.
What types of pricing plans does ROLLER software offer?
ROLLER software offers several pricing plans, including Lite, Pro, Premium, and Enterprise. All plans feature custom pricing. Request a detailed ROLLER software cost breakdown for your organization today.
Does ROLLER software have a mobile app?
Yes, ROLLER software offers a dedicated mobile check-in application.
Does ROLLER software offer an API?
Yes, ROLLER software offers an API.
What language does ROLLER software support?
ROLLER software supports English.
What level of support does ROLLER software offer?
ROLLER software offers support through phone, live chat, request form, FAQs, a knowledge base, and a help center.