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Overview
Roundesk manages calls and SMS with AI-enhanced telephony, CRM, VoIP, and ERP integration for seamless customer interactions. While the platform’s advanced features may need custom development, it offers call recording, omnichannel management, and automated task workflows, boosting operational efficiency.
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Starting Price
Custom
Roundesk Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What Is Roundesk?
Roundesk software manages toll-free, premium, geographic, VoIP, and audiotel numbers with call routing, recording, and IVR. It enables SMS, express messaging, centralizes voice, email, and social network interactions through CRM, ticketing, and ERP workflows. The platform applies AI for quality monitoring and customer service evaluation. It also facilitates custom development and API-based integrations, delivering secure, cloud-hosted, scalable telephony to optimize customer communications and business processes.
Roundesk Pricing
Roundesk pricing varies according to the following plans:
- Essential Plan: €25/user/month
- Professional on-demand Plan: Custom Pricing
Disclaimer: The pricing is subject to change.
Roundesk Integrations
Roundesk integrates with the following:
Who Is Roundesk For?
Roundesk is suitable for the following businesses:
- Startups
- VSEs
- SMEs
- Mid-caps
- Large international groups
Is Roundesk Right For You?
Roundesk software is suitable for businesses aiming to optimize customer interactions with integrated telephony, CRM, ERP, and ticketing tools. It provides AI-driven quality control and omnichannel communication, while enabling scalable, secure cloud deployment. The platform also offers automated call and SMS management along with advanced call recording and IVR features, reducing operational overhead.
Still not sure if Roundesk is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Roundesk Features
Quality Monitoring
Roundesk optimizes customer service quality across all channels using AI-driven analysis and unlimited evaluations. It provides customizable evaluation grids and dynamic dashboards offering detailed performance insights.
Customer Relationship Management
The software centralizes handling of customer interactions via voice, email, and social media for efficient processing. It synchronizes smoothly with existing CRM and ERP systems to maintain cohesive customer records.
ERP Management
The platform manages financial processes including invoicing, expense tracking, and bank reconciliation with built-in reporting. It controls inventory, orders, suppliers, and warehouse movements with automated stock updates.
Ticketing Tool
The system centralizes ticket creation and tracking for customer inquiries, incidents, and support requests. It automates assignment, prioritization, and escalation to accelerate issue resolution. Roundesk also provides performance reporting to ensure efficient team workflows.
Pros And Cons of Roundesk
Pros
Easy integration with CRM, ERP, helpdesk via API
AI-powered quality monitoring improves service standards
Omnichannel support including voice, SMS, social, and email
Secure cloud hosting (RGPD, ISO 27001)
Cons
Advanced features may need custom development
Custom API integrations require technical support
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Frequently Asked Questions
Does Roundesk offers an API?
Yes, Roundesk does offer an API.
Who are the typical users of Roundesk?
The typical users of Roundesk include businesses like Startups, VSEs, SMEs, Mid-caps, and Large international groups.
Does Roundesk has a mobile app?
No, Roundesk does not offer a mobile app.
What level of support does Roundesk offer?
Roundesk offers support through through email, call, form submission, and FAQs.
What language does Roundesk support?
Roundesk supports English and French.
What other apps does Roundesk integrates with?
Roundesk integrates with Salesforce, HubSpot, Zoho, Zendesk, Freshdesk, and Intercom.
What types of pricing plans does Roundesk offer?
The vendor offers different pricing plans. It offers an Essential Plan at €25/user/month and a Professional on-demand Plan that offers customized pricing. Get a customized Roundesk cost breakdown for your business today.