Overview
Roundesk manages calls and SMS with AI-enhanced telephony, CRM, VoIP, and ERP integration for seamless customer interactions. While the platform’s advanced features may need custom development, it offers call recording, omnichannel management, and automated task workflows, boosting operational efficiency.
Be the first one to leave a review!
No review found
Starting Price
Custom
Roundesk Specifications
Contact Management
Lead Management
Opportunity Management
Sales Forecasting
What Is Roundesk?
Roundesk software manages toll-free, premium, geographic, VoIP, and audiotel numbers with call routing, recording, and IVR. It enables SMS, express messaging, centralizes voice, email, and social network interactions through CRM, ticketing, and ERP workflows. The platform applies AI for quality monitoring and customer service evaluation. It also facilitates custom development and API-based integrations, delivering secure, cloud-hosted, scalable telephony to optimize customer communications and business processes.
Roundesk Pricing
Roundesk pricing varies according to the following plans:
- Essential Plan: €25/user/month
- Professional on-demand Plan: Custom Pricing
Disclaimer: The pricing is subject to change.
Roundesk Integrations
Roundesk integrates with the following:
Who Is Roundesk For?
Roundesk is suitable for the following businesses:
- Startups
- VSEs
- SMEs
- Mid-caps
- Large international groups
Is Roundesk Right For You?
Roundesk software is suitable for businesses aiming to optimize customer interactions with integrated telephony, CRM, ERP, and ticketing tools. It provides AI-driven quality control and omnichannel communication, while enabling scalable, secure cloud deployment. The platform also offers automated call and SMS management along with advanced call recording and IVR features, reducing operational overhead.
Still not sure if Roundesk is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Roundesk Features
Roundesk optimizes customer service quality across all channels using AI-driven analysis and unlimited evaluations. It provides customizable evaluation grids and dynamic dashboards offering detailed performance insights.
The software centralizes handling of customer interactions via voice, email, and social media for efficient processing. It synchronizes smoothly with existing CRM and ERP systems to maintain cohesive customer records.
The platform manages financial processes including invoicing, expense tracking, and bank reconciliation with built-in reporting. It controls inventory, orders, suppliers, and warehouse movements with automated stock updates.
The system centralizes ticket creation and tracking for customer inquiries, incidents, and support requests. It automates assignment, prioritization, and escalation to accelerate issue resolution. Roundesk also provides performance reporting to ensure efficient team workflows.
Top Recommended Software
