Overview
Zadarma simplifies global communication with VoIP, CRM, and virtual PBX tools built for distributed teams. It simplifies call routing and tracking, helping businesses improve responsiveness and client engagement. While advanced call reports lack detailed filters, its core telephony features support stronger customer interactions and sales follow-ups for growing companies.
Overall Rating
Based on 4 users reviews
3.8
Rating Distribution
Positive
50%
Neutral
50%
Negative
0%
Starting Price
Custom
Zadarma Specifications
Contact Management
Lead Management
Email Integration
Customer Communication Tracking
What Is Zadarma?
Zadarma is a cloud-based customer relationship management (CRM) and communications software. It is designed for small to mid-sized businesses that rely on phone-based customer engagement. The software offers features such as virtual PBX and AI voice agents. It enables teams to handle both inbound and outbound calls efficiently, automating responses and managing call routing with minimal setup. The platform simplifies business telephony by providing a unified, cost-effective solution for global voice communication and customer service operations.
Zadarma Pricing
It offers flexible pricing designed to accommodate businesses of all sizes, from startups to growing teams. Here are the details of the plan:
- Standard: $0/month (up to 5 users)
- Office: $44/month (up to 10 users)
- Corporation: $88/month (up to 20 users)
Disclaimer: The pricing is subject to change.
Zadarma Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Zadarma For?
Zadarma is ideal for a wide range of industries and sectors, including:
- Small business
- Remote-first organizations
- Call centers
- Enterprise
Is Zadarma Right For You?
Looking for an internet-powered telephony system with built-in CRM and AI voice agents? Zadarma simplifies call management, reduces manual workload, and ensures round-the-clock communication coverage for small to mid-sized businesses. It addresses key challenges, including inefficient routing, high telephony costs, and disconnected customer service workflows.
Zadarma is GDPR-compliant, ensuring secure handling of personal data across Europe. The platform offers enterprise-grade scalability and data encryption for secure operations across global teams.
Still not sure if Zadarma is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Zadarma Features
Zadarma's Cloud IVR Console enables businesses to create interactive voice menus without hardware. It guides callers through options and routes them to the right department. Thus, automates first-level support, reduces wait times, optimizes call distribution. This elevates customer satisfaction while keeping the setup simple and intuitive.
The system captures and stores every call, along with detailed statistics and customizable logs. Teams can review interactions for quality assurance, optimize training, and derive insights from call data trends. This enhances performance management and ensures ongoing service improvement across customer-facing teams.
Zadarma features AI-driven speech-to-text and analysis. This feature transcribes calls in over 50 languages and identifies key elements like mood and silence. These insights help uncover customer sentiment, agent performance, and conversion patterns. The platform empowers strategic decisions and enhances service consistency.
Zadarma seamlessly integrates AI voice agents capable of handling calls using natural language understanding. They respond to inquiries, route callers to appropriate teams, and escalate to human agents when needed. This enables 24/7 coverage, reduces the workload on staff, and adds scalability without incurring additional costs.
The built-in Teamsale CRM offers tools for managing leads, tasks, and client interactions within a single interface. It streamlines sales workflows, tracks team performance, and enhances follow-ups. The platform integrates natively with Zadarma’s telephony features for a smooth communication experience.
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