Last Updated
Overview
Skilljar by Gainsight is an extensive LMS platform that generates branded academies with custom themes to extend product experience. While the platform may offer limited reporting functionalities, it issues certifications, and links learning outcomes to enhance retention and product adoption.
Overall Rating
Based on 29 users reviews
3.9
Rating Distribution
Positive
72%
Neutral
28%
Negative
0%
Starting Price
Custom
Skilljar by Gainsight Specifications
- Activity Dashboard
- Asynchronous Learning
- Activity Tracking
- Collaboration Tools
What Is Skilljar by Gainsight?
Skilljar by Gainsight software is a cloud-based LMS platform that delivers on-demand courses, live instructor-led sessions, and certification programs for customers, partners, and employees. It centralizes course management, enrollment, and ecommerce, allowing users to sell training through various methods. The platform also collects training data and displays dashboards to connect course completion with retention, product usage, and support reduction, allowing businesses to enhance customer and employee learning.
Skilljar by Gainsight Pricing
Skilljar by Gainsight pricing varies according to the following customized plans:
- Essentials Plan
- Professional Plan
- Enterprise Plan
Disclaimer: The pricing is subject to change.
Skilljar by Gainsight Integrations
Skilljar by Gainsight software integrates with a wide range of apps, including:
Who Is Skilljar by Gainsight For?
Skilljar by Gainsight is suitable for the following professionals:
- Employees
- Educators
- Online course sellers
Is Skilljar by Gainsight Right For You?
Skilljar by Gainsight software is a comprehensive LMS system suitable for businesses aiming to scale customer education, improve product adoption, and monetize training programs. It enables branded academies, supports mixed delivery, and issues certifications that build learner credibility. The platform also provides dashboards and training analytics that tie education to retention and revenue.
Still not sure if Skilljar by Gainsight is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Skilljar by Gainsight Features
Launch Branded Academy
Skilljar by Gainsight launches a branded academy that mirrors product look and feel with SSO login to create a unified learner experience. It hosts unlimited seats and courses depending on plan to serve customers and partners.
Training Monetization
The software issues certificates and supports paid offerings via ecommerce integrations to sell courses by subscription, credits, or one-off purchases. It tracks certification status and completion to validate learner achievement and build credibility.
Training Insights
The system collects training metrics and presents dashboards to correlate learning activity with retention, product usage, and support outcomes. It supplies analytics to demonstrate time-to-value, NPS improvements, and revenue uplift from training programs.
Pros And Cons of Skilljar by Gainsight
Pros
Delivers branded academy with custom themes
Optimizes product engagement
Enhances customer, employee, and partner training
Aligns help content with training programs
Cons
Some of the training materials may be slightly basic for advanced users
Its multiple answer questions may require a more distinctive layout
Skilljar by Gainsight Reviews
Total 29 reviews
3.9
All reviews are from verified customers
Rating Distribution
5
Stars24%
4
Stars48%
3
Stars17%
2
Stars10%
1
Stars0%
Share your experience
Anonymous
Mid Market, 51-100 employees
“reliable LMS”
Pros
Using this software has been pretty easy because the platform is consistent and includes the standard LMS features we expect to have. Our CSM has also been incredibly helpful and has made a big difference overall.
Cons
The pricing is on the higher side. It also doesn't offer all of the integrations we want and the pace of updates and product improvements feels like it has slowed down. Some parts of the system also seem dated and don't provide the level of customization or visual appeal we'd prefer.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Anonymous
Mid Market, 51-100 employees
“responsive support team”
Pros
Their support team does a decent job and usually gets back to us fairly quickly. We no longer have a dedicated CSM and now have to go through a queue which I really dislike but to be fair the response time is still reasonably good.
Cons
Reporting is where the platform still really struggles. It has gotten a little better but honestly it remains pretty abysmal. I often have to export everything to CSV and do a lot of manual work outside of the platform just to get data that's actually useful. On top of that I regularly get asked for access to information I can't really provide because the data just isn't available in a usable format even when it's pushed into Salesforce.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Tommy C.
Enterprise, 500+ employees
“Training that drives results”
Pros
Works really well as a customer education platform especially for customer and partner training. Its integration with systems like Salesforce is smooth and that connection makes it much easier to tie learning programs directly to business outcomes such as retention and revenue growth.
Cons
Biggest shortcomings we noticed are in reporting and analytics since getting deeper insights often means exporting data instead of relying on built-in tools. Customization also tends to require HTML, CSS or API knowledge so non technical users can feel boxed in by the default design. Also user and course management can be pretty manual, email customization feels basic, support can sometimes be slow or not very helpful and the admin interface comes across as outdated.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
What other apps does Skilljar by Gainsight integrate with?
Skilljar by Gainsight software integrates with a wide range of apps, including Asana, DocuSign, Zendesk Suite, Qualia, Procore, Intercom, Smartsheet, and more.
Does Skilljar by Gainsight have a mobile app?
No, Skilljar by Gainsight does not offer a mobile app.
What types of pricing plans does Skilljar by Gainsight offer?
The vendor offers customized pricing plans according to different business needs. It offers an Essentials Plan, a Professional Plan, and an Enterprise Plan. All these plans provide customized pricing. Get a customized Skilljar by Gainsight cost breakdown for your business today.
Who are the typical users of Skilljar by Gainsight?
The typical users of Skilljar by Gainsight include professionals like employees, educators, and online course sellers.
What language does Skilljar by Gainsight support?
Skilljar by Gainsight supports English language only.
What level of support does Skilljar by Gainsight offer?
Skilljar by Gainsight offers support through form submission.
Does Skilljar by Gainsight offer an API?
Yes, Skilljar by Gainsight does offer an API.