Last Updated
Overview
ConSol CM provides powerful workflow management, helping businesses accelerate service processes through powerful automation. While it lacks a dedicated mobile app, its high adaptability and system stability make it a reliable core for complex operations. Overall, ConSol CM's focus on process fidelity offers a compelling choice for structured business environments.
Overall Rating
Based on 2 users reviews
4.5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
ConSol CM Specifications
- Task Management
- Reporting
- Dashboard
- Project Scheduling
What Is ConSol CM?
ConSol CM is a comprehensive platform designed to digitize and manage business processes for small to midsize companies. It excels at creating transparent workflows by centralizing all inquiries into a single, manageable system. Through features like automated ticket routing and a unified digital folder for each case, the software eliminates information silos and redundant work. This empowers teams to resolve issues faster, enhance service quality, and improve overall operational efficiency.
ConSol CM Pricing
The ConSol CM pricing is deployed across three different systems. The details are as follows:
Cloud (Subscription Model)
- Named User Model - €59/user/month + €149 monthly base price
- Concurrent User Model - €89/user/month + €149 monthly base price
On-Premise Purchase (One-time Fee)
- Named User Model: A one-time fee of €690/user license
- Concurrent User Model: A one-time fee of €1,190/user license
Both on-premise purchase models also require a one-time CM Server License purchase of €9,900.
On-Premise Subscription
- Named User Model: €275/user/month, plus a €19 monthly fee for the server license
- Concurrent User Model: €275/user/month, plus a €33 monthly fee for the server license
Disclaimer: The pricing is subject to change.
ConSol CM Integrations
The software supports integration with multiple systems and platforms through proprietary add-ons, such as EBIA (Embedded Business Intelligence and Analytics) and Archive systems, Outlook, and ChatGPT.
Who Is ConSol CM For?
ConSol CM is ideal for a wide range of industries and sectors, including:
- Information technology (IT)
- Government
- Healthcare
- Manufacturing
- E-commerce
Is ConSol CM Right For You?
The ConSol CM software stands out for its unique blend of pre-configured, ready-to-use solutions and a powerful low-code platform for deep customization. This makes it an excellent fit for organizations that require structured, ITIL-based processes but also need the flexibility to adapt workflows to their specific operational needs. It serves a diverse clientele, including SwissLife and Mitsubishi Electric, highlighting its reliability and advanced feature set. For businesses prioritizing process control, data security, and reliability over a vast third-party marketplace, the platform is the right fit.
Are you still not sure about ConSol CM and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
ConSol CM Features
Workflow Management
Using the low-code ‘Web Admin Suite’, users can digitally map, model, and modify business processes without programming skills. The system creates transparent workflows, automates task handoffs between teams, and uses integrated SLA controls to ensure deadlines and response times are met.
Complaint Management
This module offers predefined, out-of-the-box processes for handling customer claims and returns efficiently. It centralizes all complaints into a single tool and guides teams through standardized procedures. The system can also automatically compile industry-standard 8D reports for comprehensive quality management and root cause analysis.
Document Storage
ConSol CM acts as a central ‘Digital Folder’ for every case, creating an unbroken and audit-proof history of all procedures and communications. This eliminates scattered information and multiple storage locations, making all case-related data verifiable, analyzable, and secure.
Communication
The system simplifies teamwork and dialogue with valuable communication functionalities. Teams can communicate directly from within a ticket, set deadlines, record reminders, and process inquiries in a coordinated fashion. This ensures that no critical information is ever lost between different channels or team members.
Pros And Cons of ConSol CM
Pros
Self-service for administrative tasks
Extensive functionality and adaptability
Highly reliable and stable system
Cons
Lacks multi-factor authentication
No dedicated mobile application
ConSol CM Reviews
Total 2 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, 101-500 employees
More than a year
“Versatile and easy to use”
Pros
The system is well-organized and user-friendly making it easy for new users to get started with minimal training, thanks to the workflow activities that guide them. Integration with other systems like SAP, works perfectly. Also it is highly customizable to meet customer needs and can support a variety of processes. Overall I would say it is incredibly versatile.
Cons
In my opinion the reporting feature could use some improvements.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Business Supplies and Equipment, 101-500 employees
More than a year
“Highly customizable but a little complex”
Pros
ConSol CM is adaptable to many business processes, integrates well across different company areas and works on a unified data platform. Plus it connects smoothly with other IT systems within the company. The system is easy to learn too and the workflow automation helps us organise the processes. It allows for the implementation of highly individualized processes and demonstrates strong customer orientation and service.
Cons
Well highly customized processes add complexity to the system setup making updates or upgrades more time-consuming and requiring more effort.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Frequently Asked Questions
What language does ConSol CM support?
The platform is primarily available in English and German.
What other apps does ConSol CM integrate with?
The software supports integration with multiple systems and platforms through proprietary add-ons, such as Outlook, Archive systems, ChatGPT, and EBIA
Does ConSol CM offer an API?
Yes, ConSol CM software provides an API.
What level of support does ConSol CM offer?
The software offers email and phone support.
What types of pricing plans does ConSol CM offer?
The platform has three pricing options. Cloud subscription: €59 per named user/month or €89 per concurrent user/month, plus €149 base. On-premise purchase: €690 (named) or €1,190 (concurrent) per user license, plus a one-time €9,900 server license. On-premise subscription: €275 per user/month, plus a monthly server fee of €19 (named) or €33 (concurrent). You can also request a personalized ConSol CM price quote now.
Who are the typical users of ConSol CM?
Businesses across various industries, including healthcare, manufacturing, e-commerce, IT, and government, benefit from ConSol CM features.
Does ConSol CM have a mobile application?
No, ConSol CM does not offer a mobile application.