Last Updated
Overview
ConSol CM provides powerful workflow management, helping businesses accelerate service processes through powerful automation. While it lacks a dedicated mobile app, its high adaptability and system stability make it a reliable core for complex operations. Overall, ConSol CM's focus on process fidelity offers a compelling choice for structured business environments.
Overall Rating
Based on 2 users reviews
4.5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
ConSol CM Specifications
Task Management
Reporting
Dashboard
Project Scheduling
What Is ConSol CM?
ConSol CM is a comprehensive platform designed to digitize and manage business processes for small to midsize companies. It excels at creating transparent workflows by centralizing all inquiries into a single, manageable system. Through features like automated ticket routing and a unified digital folder for each case, the software eliminates information silos and redundant work. This empowers teams to resolve issues faster, enhance service quality, and improve overall operational efficiency.
ConSol CM Pricing
The ConSol CM pricing is deployed across three different systems. The details are as follows:
Cloud (Subscription Model)
- Named User Model - €59/user/month + €149 monthly base price
- Concurrent User Model - €89/user/month + €149 monthly base price
On-Premise Purchase (One-time Fee)
- Named User Model: A one-time fee of €690/user license
- Concurrent User Model: A one-time fee of €1,190/user license
Both on-premise purchase models also require a one-time CM Server License purchase of €9,900.
On-Premise Subscription
- Named User Model: €275/user/month, plus a €19 monthly fee for the server license
- Concurrent User Model: €275/user/month, plus a €33 monthly fee for the server license
Disclaimer: The pricing is subject to change.
ConSol CM Integrations
The software supports integration with multiple systems and platforms through proprietary add-ons, such as EBIA (Embedded Business Intelligence and Analytics) and Archive systems, Outlook, and ChatGPT.
Who Is ConSol CM For?
ConSol CM is ideal for a wide range of industries and sectors, including:
- Information technology (IT)
- Government
- Healthcare
- Manufacturing
- E-commerce
Is ConSol CM Right For You?
The ConSol CM software stands out for its unique blend of pre-configured, ready-to-use solutions and a powerful low-code platform for deep customization. This makes it an excellent fit for organizations that require structured, ITIL-based processes but also need the flexibility to adapt workflows to their specific operational needs. It serves a diverse clientele, including SwissLife and Mitsubishi Electric, highlighting its reliability and advanced feature set. For businesses prioritizing process control, data security, and reliability over a vast third-party marketplace, the platform is the right fit.
Are you still not sure about ConSol CM and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
ConSol CM Features
Using the low-code ‘Web Admin Suite’, users can digitally map, model, and modify business processes without programming skills. The system creates transparent workflows, automates task handoffs between teams, and uses integrated SLA controls to ensure deadlines and response times are met.
This module offers predefined, out-of-the-box processes for handling customer claims and returns efficiently. It centralizes all complaints into a single tool and guides teams through standardized procedures. The system can also automatically compile industry-standard 8D reports for comprehensive quality management and root cause analysis.
ConSol CM acts as a central ‘Digital Folder’ for every case, creating an unbroken and audit-proof history of all procedures and communications. This eliminates scattered information and multiple storage locations, making all case-related data verifiable, analyzable, and secure.
The system simplifies teamwork and dialogue with valuable communication functionalities. Teams can communicate directly from within a ticket, set deadlines, record reminders, and process inquiries in a coordinated fashion. This ensures that no critical information is ever lost between different channels or team members.
