Smart Hotel Software
Last Updated
Overview
Smart Hotel Software streamlines hotel operations with an all-in-one solution for reservations, guest management, housekeeping, and reporting. Tailored for properties of all sizes, the platform ensures seamless integration and efficient management. However, the system can occasionally freeze and require a restart. Nonetheless, its ease of use and support are notable.
Smart Hotel Software Specifications
- Tenant Management
- Lease Management
- Rent Collection
- Maintenance Requests
Smart Hotel Software Features
Back Office Accounting
Smart Hotel Software enables direct integration with G/L, A/R, A/P, and bank services, allowing accounting data to transfer seamlessly. This reduces manual entry errors while supporting accurate revenue tracking and efficient financial management processes.
Point Of Sale (POS)
The software connects with leading POS systems like Micros and Squirrel, supporting room charges and inventory sync. Its scalable design accommodates multiple locations, tills, and modules for streamlined retail and hospitality operations.
Spa And Golf Management
Smart Hotel Software features modules for managing spa reservations, rooms, and retail. It enables complete control over guest experiences, from appointments to retail purchases. For more advanced spa needs, integration with Milano Spa software offers a powerful solution.
Banquet And Event Management
This feature offers built-in banquet and catering management through Banquet Event Orders (BEO). It enables event reservation, package creation, deposit processing, invoicing, and meal management, ensuring seamless coordination for weddings, meetings, and other events.
Online Reservations
Smart Hotel Software’s integrated online reservation tools allow guests to book in real time, using live inventory. It offers commission-free reservations and automatic entry, eliminating manual uploads or re-keying, ensuring seamless booking management.
Pros And Cons of Smart Hotel Software
Pros
Customizable reservation system with detailed features
Software is consistently updated and improved to meet industry changes
Reliable system with no issues of "dropping" reservations
Cons
Occasional freezing requiring system restart
Complicated rate setup with multiple components for certain reservation types
Smart Hotel Software Reviews
Total 10 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars40%
3
Stars10%
2
Stars0%
1
Stars0%
Share your experience
Hospitality, 500+ employees
Less than a year
“Simplifies daily hotel management”
Pros
It is easy to use as even when I first started using it, I was able to get the hang of it within a week after training. Also it has features covering everything from the front office to the back office.
Cons
Sometimes the program freezes and I have to restart it. And I am not sure why it happened, maybe it is because of the internet or something else.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 101-500 employees
More than a year
“Provides outstanding customer care”
Pros
The Smart Hotel team is always ready to take your call. Plus the crew is highly knowledgeable and helpful. As they have always managed to solve any problems we have had.
Cons
Nothing wrong with it at all. It works great and I have had almost no issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 51-100 employees
More than a year
“Quite a smart and modern booking software”
Pros
I really like the reporting tools. They let me pull reports on occupancy and reservations so I can keep track of how our revenue is doing.
Cons
The rate setup is a bit tricky for us. As we are not like a typical hotel and have three different areas for reservations. Each rate includes three parts such as a Hidden Rate, a Visible Rate and an Object to route funds to the right GL account.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
Who are the typical users of Smart Hotel Software?
Smart Hotel Software is employed across the hospitality industry to manage a variety of property types, including hotels, resorts, retreats, lodges, boutique hotels, vacation rentals, multi-property setups, and convention centers.
What types of pricing plans does Smart Hotel Software offer?
Smart Hotel Software price features monthly SaaS plans and project-based options. Rates are based on the number of rooms and operational complexity. A personalized cost analysis can be requested to support strategic growth planning.
What other apps does Smart Hotel Software integrate with?
Smart Hotel Software integrates with a variety of widely used platforms to enhance operational efficiency and ensure seamless data synchronization across departments. These integrations include QuickBooks, SiteMinder, Sage 50, Sage Intacct, Sage 300cloud, TravelClick, Office 365, and Lodgenet.
What level of support does Smart Hotel Software offer?
Smart Hotel Software offers strong support with phone and email contact, transition assistance, and ongoing training.
Does Smart Hotel Software offer an API?
There is no explicit mention of API offerings.
Does Smart Hotel Software have a mobile app?
No, Smart Hotel Software does not offer a dedicated mobile application.
What language does Smart Hotel Software support?
Smart Hotel Software offers language support in English.