Contrary to popular belief, human resource (HR) management is more than just hiring and firing employees. It covers a wide range of functions that focus on optimizing workforce potential. Case management plays a vital role in this regard. The rising popularity and usability of HR case management software testifies to this fact.
For the uninitiated, HR case management software helps companies efficiently manage and resolve all employee requests and cases by centralizing inquiries and automating workflows.
At Software Finder, we have curated a list of the best HR case management software that can ensure a more organized approach to managing employee needs. Continue reading!
Roubler - best for end-to-end workforce management
Comparison Table
1. Collage HR
Collage HR is a Canadian-based human resource information system (HRIS) that offers a centralized platform for HR managers where they can handle employee inquiries and resolve them efficiently. It simplifies and streamlines various HR tasks, ensuring that managers can focus more on people than administrative burdens.
Collage HR stands out for its employee record management among its many features. It allows HR managers to organize and store employee data with easy access. Additionally, it allows companies to get on-demand support from experienced HR professionals through the 'HR Advice' feature.
Pros
Features an intuitive interface with a clean look
Facilitates e-signing documents, making it suitable for remote teams
Offers a shared vacation calendar to coordinate time absent or time-off requests
Efficient benefits tracking and administration
Cons
Lacks a mobile application
Displays overtime as a percentage, which might cause confusion for some users
Pricing
The vendor offers multiple pricing plans, starting from $10/user/month.
2. BrightHR
BrightHR is an award-winning HR software that is known for its powerful case management capabilities. It handles workplace issues effectively and offers a myriad of other HR functions, like staff holiday planner, expense tracker, employee document storage, etc. However, it is best known for its Blip clock-in tool that enables employees to clock in and out using their mobile devices.
Shedding light on its case management abilities, BrightHR allows HR teams to log, track, and resolve cases from start to finish. Whether it is workplace disputes, compliance matters, or performance issues, it ensures all cases are handled with transparency.
What sets BrightHR apart from other HR solutions is its focus on health and safety support through integrated tools like BrightSafe and Bright Wellbeing and Counselling. Additionally, it offers round-the-clock health and safety advice from experts.
Pros
Strong focus on health and safety management alongside HR case management
Streamlines shift and rota planning with drag-and-drop functionality
Offers comprehensive document management
Cons
Does not offer detailed analysis
Pricing
The vendor offers personalized pricing plans for businesses based on their requirements.
3. Paycor
Paycor is an all-in-one human capital management (HCM) solution known for its wide array of features, including a well-developed case management system.
It offers robust payroll software and HR tools that streamline operations and help companies manage various tasks related to talent acquisition and management, analytics, and benefits administration.
Additionally, its case management feature provides HR departments with a powerful tool to address employee complaints, concerns, and compliance-related issues – all while ensuring cases are handled in an organized and timely manner.
Pros
Strong analytics and reporting capabilities to improve case resolution times
Customizable case management workflows based on organizational needs
Robust employee self-service options, which enable individuals to submit cases and track their status
Cons
Customer support response time can be improved
Pricing
The vendor offers different pricing plans tailored to the requirements of different organizations.
4. Deel
Although it is ranked among the best global payroll software, Deel also offers powerful HR case management capabilities for companies with distributed teams. It allows HR managers to handle employee requests and concerns effectively. This makes them better positioned to resolve these cases effectively, in line with international regulations.
Additionally, Deel’s case management functionality helps businesses handle multi-jurisdictional cases and provides clarity in navigating complex HR issues in a global workforce.
Pros
Offers fast payment options, ensuring international employees and contractors are paid on time
A scalable solution that supports business’s growth
Offers customizable contract templates for international teams
Collaborates with local partners to provide tailored benefits packages
Cons
Mobile app functionality is limited compared to the desktop version
Pricing
The software offers multiple pricing plans based on the required features. A free version is available for those seeking assistance with HR operations.
5. Avature
Avature is a cloud-based HR platform that helps companies handle employee inquiries and issues effectively with its powerful case management tools.
The platform also features HR automation process capabilities, allowing managers to streamline a range of processes, from absent requests to complex investigations. Additionally, it supports configurable workflows, which help HR departments to track cases and resolve issues in a systemic way.
Besides case management, it is also known for handling core HR processes like recruitment, talent management, and employee engagement.
Pros
Integrates case management with talent acquisition and performance management
Offers in-depth analytics for HR teams to track metrics related to employee satisfaction and case resolution times
Offers a higher degree of customization
Cons
Can be complex to set up
Pricing
The vendor offers customized pricing plans for businesses with diverse requirements.
6. ServiceNow HR Service Delivery
Part of the broader ServiceNow platform, ServiceNow HR Service Delivery streamlines HR operations, improves employee experience, and enhances organizational efficiency through its robust feature set.
The platform offers automation and self-service tools, enabling HR departments to efficiently manage employee lifecycles, from onboarding to offboarding. Furthermore, it supports seamless integrations with other enterprise applications, making it suitable for large organizations seeking a comprehensive HR solution with case management capabilities.
The highlight, however, is the 'virtual agent' feature. It helps HR managers to resolve issues quickly using an intelligent chatbot.
Pros
Serves as a one-stop portal for employees to access all HR services and submit requests
Facilitates AI-drive case management to track and resolve complex issues
Centralizes employee records and documents
Offers detailed insights into HR operations through advanced analytics and reporting
Cons
Implementing ServiceNow HR can be a little complex
Limited core HR functionalities, like performance management and payroll processing
Pricing
The vendor offers custom pricing plans to cater to the diverse requirements of all types of businesses.
7. Roubler
Roubler is an all-in-one workforce management with a focus on case management. It automates the process of logging, tracking, and resolving employee issues. Moreover, cases can be escalated automatically depending on predefined criteria, ensuring timely resolution.
Besides case management functionality, Roubler offers various HR tools for recruitment, onboarding, payroll, and offboarding. It is particularly suitable for industries with hourly workers, such as retail, healthcare, and hospitality.
Pros
Intuitive interface for both employees and HR teams
Supports flexible scheduling options
Offers in-depth reporting to\ols
Cons
Job recruiting feature can be improved
Pricing
The vendor offers customized pricing plans based on the company’s requirements.
How We Chose The Best HR Case Management Software?
Each software included in our list has been selected after thorough evaluation and consideration. We followed the following eligibility criteria to select them:
Core HR Functionalities: We analyzed each software for its core functionalities before adding it to our list. This helped us gauge its usability
Ease Of Use: No matter how many advanced features an HR case management solution offers, it won’t serve its purpose if it’s not easy to use. Therefore, we handpicked platforms that feature an intuitive interface and are easily navigable
Implementation: Getting started with a new platform can be daunting, but the right tools and resources like comprehensive training, tutorials, and template libraries, make all the difference. With this in mind, we carefully evaluated the onboarding experience when selecting the best HR case management software
Customer Support: The importance of customer support can never be understated, as helpful and timely responses by agents can elevate the experience of using the software. This is why we selected platforms with comprehensive customer support, ensuring users have access to assistance whenever needed
Reviews: We consider reviews and testimonials of multiple users across various platforms to ensure only highly rated platforms are selected
Value For Money: Lastly, we considered multiple factors like different pricing plans, transparent models, free demos or trials, etc. to gauge each software’s value
What Features To Look For In HR Case Management Software?
HR case management solutions vary in terms of features included and usability. However, if you want to get most of the software, make sure it comes with the following features:
Dashboard to provide managers an overview on pending cases
Knowledge base that serves as a centralized resource for quick access to solutions and information
Customization to ensure the platform is tailored to fit specific business needs
Reporting capabilities to gain insights into case management for informed decision making
Automated workflows to streamline tasks and processes
Compliance management to ensure adherence to regulatory policies
Employee engagement to encourage active participation and feedback
Benefits Of HR Case Management Software
Incorporating an HR case management solution into your business offers the following benefits:
Immediate Access To HR: With such a system in place, employees get a direct and immediate access to HR without having to schedule a meeting with them to raise a concern or ask a question
Status Tracking: Case management software enables employees to track the status of their query by providing them with a ticketing number
Quick Case Resolution: The use of such a system enables HR personnel to access all the information they require quickly. This ensures timely and effective case resolution
Workflow Automation: It automates workflows by streamlining task allocations, notifications, and approvals through predefined rules and processes, reducing manual effort and repetitive tasks
Improved Collaboration: It improves collaboration as multiple team members can access the same information at the same time to resolve complex cases
Maximize Efficiency With The Best HR Case Management Software
Wrapping it up, the right HR case management platform can not only help your business resolve issues effectively but also ensure it stays compliant and offers a better employee experience. However, if you can’t find the right one that meets your business’s needs, you can reach out to our software consultants for personalized recommendations.
Our team will assess your business’s needs and other details to present you with a tailored selection of the best HR case management software that perfectly aligns with your requirements.
