Call Center Software
Filters
Kavkom
4.612 Reviews
Kavkom empowers businesses with efficient communication solutions featuring advanced call routing and seamless CRM integration. While navigating the platform may initially seem complex to some beginners, its CRM integration ultimately improves user experience. For its reliable telephony tools, Kavkom is a valuable solution for customer engagement and streamlined operations....
Compare
PiPcall
4.412 Reviews
PiPcall software provides a specialized mobile-first platform for business communications, enabling teams to operate a fully functional contact center directly from their personal mobile devices. While dashboard reporting could be improved, its unique use of the GSM network ensures consistent, high-quality call clarity....
Compare
SiDial
512 Reviews
SiDial software simplifies contact center operations, offering efficient call management for inbound and outbound interactions. While setup can be time-consuming, its robust automation and tracking features enhance productivity. SiDial’s reliability and customization make it a strong fit for businesses....
Compare
Traq.ai
4.912 Reviews
Traq.ai offers conversation intelligence software that captures sales interactions and provides actionable insights for improved performance. It records calls and analyzes discussions to highlight opportunities. Although transcription limits apply per user, its AI summaries and coaching tools enhance deal closure. Overall, Traq.ai's analytics drive sales success effectively....
Compare
Upfirst AI
4.812 Reviews
Upfirst AI helps small businesses manage phone calls efficiently by answering calls, collecting information, booking appointments, and routing inquiries. While it might not fully replace personalized human interactions for complex conversations, it provides reliable support for owners and teams looking to handle customer calls consistently and promptly....
Compare
XCALLY
4.412 Reviews
XCALLY is advanced contact center software that improves customer service through powerful features. It offers tools like outbound dialing, IVR design, CRM integrations, real-time analytics, and automation. Its backup limitation is offset by easy installation and configuration. Trusted globally, XCALLY streamlines business agility by boosting customer service efficiency....
Compare
8x8 Contact Center
4.511 Reviews
8x8 Contact Center helps teams manage customer interactions across multiple channels. While advanced configuration options may vary by deployment, it supports efficient contact center operations. Overall, it is suitable for mid-sized to large organizations and contact center teams focused on consistent, scalable customer experience management....
Compare
CallTrackingMetrics
4.711 Reviews
CallTrackingMetrics is a robust software that is designed specifically for call centers. It offers a reliable call-tracking facility, provides intuitive analytics, and ensures smooth customer service. Though it lacks direct integration, it helps significantly boost your team's productivity. It helps enhance productivity by optimizing marketing strategies, resulting in better decision-making....
Compare
ConnectAndSell
411 Reviews
ConnectAndSell accelerates outbound sales by connecting reps to decision-makers via AI-powered dialing and live coaching. Even though its feature depth may vary across categories, its conversation scoring and pipeline attribution improve call quality and measurable ROI. On the whole, it streamlines high-volume B2B outreach....
Compare
PanTerra Streams
4.411 Reviews
PanTerra Streams features a call center module that allows agents to be deployed globally and supports intelligent routing. It also provides detailed reports on agent performance to improve customer interactions. Initial setup can take coordination, but its AI receptionist, blended calling, and analytics make it a compelling choice for distributed...
Compare
PhoneWagon
411 Reviews
PhoneWagon provides call tracking and business phone solutions, helping teams monitor inbound calls and texts tied to marketing campaigns. With shared inbox, smart routing, and call insights, communication and reporting are streamlined. Some users experience delayed access to reports; however, its analytics and collaboration tools remain reliable for optimizing performance....
Compare
Placetel
4.311 Reviews
Placetel software helps organizations manage business communications through cloud telephony, call routing, IVR, and call center capabilities with flexible device access and integrations. While advanced omnichannel communication is limited, it remains well-suited for small to mid-sized businesses, professional services, and support teams seeking reliable, scalable voice communication....
Compare
Upcall
4.611 Reviews
Upcall software simplifies outbound calling by automating tasks like lead generation, follow-ups, and surveys. While getting accustomed to its interface can take time, the software effectively improves team productivity and customer outreach. Upcall is a useful solution for businesses seeking to optimize call operations....
Compare
VICIdial
4.511 Reviews
VICIdial is comprehensive open-source contact center software with powerful call recording, multi-language support, and seamless integration features. While some users suggest modernizing its interface, its features are effective for support functionalities. VICIdial is dependable for its reliability and overall capabilities in optimizing a company's productivity....
Compare
ZIRO
4.711 Reviews
ZIRO is an extensive communication tool that offers advanced ‘UC’ and call center support streamline ‘Microsoft Teams’ voice migrations and manage contact center services. While the platform’s new updates may delay implementation processes, it automates provisioning, diagnostic reporting, and helpdesk empowerment....
Compare