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Overview
Apptentive is a mobile-first customer feedback platform that helps businesses capture real-time sentiment and act on insights quickly. While its scope is limited to mobile applications, it excels in gathering targeted feedback through surveys and message centers, enabling product teams to make data-driven decisions that improve user satisfaction and retention.
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Starting Price
Custom
Apptentive Specifications
- Customer Feedback and Surveys
- Customer Engagement Platform
- Analytics and Reporting
- Automated Workflows
What Is Apptentive?
Alchemer Mobile, formerly known as Apptentive, is a mobile customer feedback and engagement solution designed to help businesses collect in-app feedback, analyze user sentiment, and improve product experiences. The platform offers features like micro-surveys, rating prompts, and message centers tailored to mobile apps. It enables brands to interact with users at the right time in their journey, enhancing retention and satisfaction. It is primarily built for product, UX, and marketing teams seeking actionable insights from app users.
Apptentive Pricing
Apptentive features four pricing plans:
- Collaborator: ($55/month)
- Professional: ($165/month)
- Full Access: ($275/month)
- Business Platform: (Custom)
Disclaimer: The pricing is subject to change.
Apptentive Integrations
Apptentive integrates with the following tools and platforms:
- Slack Software
- Trello Software
- HubSpot CRM Software
- Zendesk Suite
- Shopify Software
- Braze
- Microsoft Teams
Who Is Apptentive For?
Apptentive software is ideal for the following industries:
- Retail
- Finance
- Telecom
- Healthcare
- Software
- Food and Beverage
- Hospitality
Is Apptentive Right For You?
Apptentive is a suitable choice for organizations seeking a mobile-first solution to understand user sentiment and gather feedback directly within their apps. Its standout feature is the ability to trigger contextually relevant surveys and interactions without disrupting the user experience. It is ideal for product and customer experience teams, enabling informed decision-making through real-time insights.
Still not sure about apptentive? Contact our support team at (661) 384-7070 for personalized guidance.
Apptentive Features
No-Code Workflows
The tool automatically triggers actions based on user survey responses without any coding required. With this feature, teams can set up workflows to notify stakeholders, launch follow-up surveys, or initiate additional feedback loops, ensuring real-time response handling.
Advanced Reporting
Apptentive allows users to gain actionable insights with real-time, customizable reports and visualizations. The tool can segment, filter, and compare feedback data to track trends and performance across time.
Message Center
The Apptentive software offers a two-way communication channel between users and support teams, allowing issues to be resolved directly within the app without switching platforms.
Interaction Targeting
Apptentive delivers personalized prompts based on user behavior, device, or app usage. It helps ensure the right message reaches the right audience, improving conversions and closures.
Pros And Cons of Apptentive
Pros
Seamless in-app feedback collection that improves user experience
Powerful analytics and audience segmentation
Effective sentiment-driven engagement tools
Cons
Limited customization of UI elements
The tool may take a bit of time to get used to it
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Frequently Asked Questions
Does Apptentive offer an API?
Yes, Apptentive offers an API.
Does Apptentive have a mobile app?
Apptentive does not offer a separate standalone mobile app.
What language does Apptentive support?
Apptentive supports multiple languages and allows in-app messages to be localized for different regions.
What types of pricing plans does Apptentive offer?
Apptentive offers four pricing plans: Collaborator ($55/month), Professional ($165/month), Full Access ($275/month), and Business Platform (Custom). Receive tailor-made Apptentive price estimates for your business.
What other apps does Apptentive integrate with?
The Apptentive software integrates with other third-party automation, project management, CRM, and communication platforms.
Who are the typical users of Apptentive?
Typical users include product managers, UX researchers, customer experience teams, and marketers in mobile-first organizations across finance, retail, telecom, healthcare, and SaaS industries.
What level of support does Apptentive offer?
Apptentive provides email support, documentation, onboarding services, and access to a customer success manager, depending on the plan.