Last Updated
Overview
Heartland Retail software delivers a unified POS and inventory platform tailored for multi-channel retailers. While some users find certain back-office workflows less intuitive, its real-time data syncing, built-in CRM, and advanced reporting features make it a reliable choice for managing and scaling modern retail operations.
Overall Rating
Based on 5 users reviews
2.8
Rating Distribution
Positive
40%
Neutral
40%
Negative
20%
Starting Price
Custom
Heartland Retail Specifications
- Contact Management
- Customer Communication Tracking
- Email Integration
- Customer Segmentation
What Is Heartland Retail?
Heartland Retail is a comprehensive point-of-sale (POS) and retail management platform designed for growth-stage businesses. It goes beyond basic transactions by offering sophisticated, real-time inventory management to prevent overselling and enable automatic reorders. The system also includes a built-in customer relationship management (CRM) system for detailed customer tracking and engagement. This combination helps retailers with multiple locations or complex inventory needs optimize operations, reduce dead stock, and gain a unified, cloud-based view of their entire business.
Heartland Retail Pricing
Disclaimer: The pricing is subject to change.
Heartland Retail Integrations
Heartland Retail supports integration with multiple systems and platforms, such as:
- Shopify Software
- BigCommerce Software
- QuickBooks
- Mailchimp Software
- Klaviyo
- Management One
- Hyperspace
Who Is Heartland Retail For?
Heartland Retail is ideal for a wide range of retail businesses, including:
- Apparel and footwear
- Sporting goods
- Home and lifestyle
- Museums
- Jewelry retailers
- Pet shops
- Gifts and accessories
Is Heartland Retail Right For You?
Heartland Retail is the right fit for growth-focused retailers managing complex, multi-channel operations. Its standout feature is a unified inventory system that delivers a single source of truth across all locations. With robust tools for scaling and data-driven decision-making, it provides the strong foundation needed to succeed in today’s fast-paced retail environment.
Still doubtful if Heartland Retail is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Heartland Retail Features
Payment Processing
Heartland Retail supports secure, integrated payment processing across all channels. Businesses can also configure custom payment types or connect third-party providers, ensuring flexibility in how customers pay, both in-store and online, without disrupting the checkout or reconciliation process.
Inventory Management
The platform features real-time inventory controls with item gridding, custom fields, and order management. Businesses can monitor stock levels across multiple locations, handle vendor returns, and use third-party integrations to automate tracking, reordering, and product organization at scale.
Customer Relationship Management
Heartland Retail includes a robust CRM dashboard for tracking customer behavior, managing profiles, and segmenting audiences. Integrated tools like Heartland Gift and support for loyalty platforms help retailers drive engagement, repeat purchases, and personalized marketing initiatives.
Employee Management
Retailers can assign customizable roles and permissions to manage access and responsibilities. With optional Heartland Payroll+ integration, businesses can streamline time tracking, compensation, and staff performance oversight, ensuring better team coordination and reduced administrative overhead.
Office Management
Heartland simplifies back-office operations with general tax management and optional QuickBooks integration. It also allows user interface customization for branding consistency, helping teams stay organized while maintaining accuracy in compliance, reconciliation, and daily operational oversight.
Pros And Cons of Heartland Retail
Pros
Excellent for multi-store inventory management
Offers detailed and highly customizable customer profiles
Provides a fast, stable, and intuitive point-of-sale interface
Cons
Some advanced reporting features may require manual customization
Occasional issues reported with printer and hardware compatibility
Heartland Retail Reviews
Total 5 reviews
2.8
All reviews are from verified customers
Rating Distribution
5
Stars20%
4
Stars20%
3
Stars0%
2
Stars40%
1
Stars20%
Share your experience
Mid Market, 51-100 employees
“Solid CRM with great features”
Pros
I find the sales order management really smooth and tracking interactions works seamlessly. The email marketing features are solid with an interface that's easy to use. Managing customer databases feels smooth and I love how everything updates in real time and it keeps me on top of things without any delays.
Cons
The deployment process can occasionally feel rushed, and while the learning curve is short, I sometimes wish there were more advanced customization options available.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Small Business, 11-50 employees
“Poor functionality for business needs”
Pros
I haven't been able to identify any features that actually stand out compared to other solutions in the market.
Cons
The inconsistencies are really frustrating to deal with. I can't email purchase orders directly to suppliers, have to export and attach them manually instead. Meanwhile, I can email receipts to customers but there's no way to add a personal note. If we close a P.O. thinking we're done and need to push it to accounting, any mistakes mean recreating the entire thing from scratch. That's hours of wasted time right there. Special orders are a nightmare. first I create the customer order, then copy/paste the order number, open a separate P.O. enter all the info again, paste the special order number, save to get the P.O. number, paste that back and finally save it. Then I still have to go to another section to find the supplier's email and attach everything manually. The workflow makes no sense and you'll regret this purchase decision.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
5
Functionality
5
Small Business, 11-50 employees
“Poor Customer Service Experience”
Pros
It worked well before the ownership change but now I'm dealing with terrible support and constant crashes every day.
Cons
The BigCommerce integration is a complete waste of money since it crashes every single day. I end up having to manually enter all my orders anyway which defeats the entire purpose of paying for the integration in the first place.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
2
Functionality
2
Frequently Asked Questions
Does Heartland Retail offer an API?
Yes, Heartland Retail offers an API.
Does Heartland Retail have a mobile app?
Yes, Heartland Retail offers a dedicated mobile app for both Android and iOS users.
What types of pricing plans does Heartland Retail offer?
Heartland Retail cost starts at $89/month. Get a personalized Heartland Retail price estimate for your business today!
What level of support does Heartland Retail offer?
Heartland Retail offers 24/7/365 customer support with live agents and tailored onboarding for new users.
What language does Heartland Retail support?
Heartland Retail software is primarily available in English and supports multiple other languages.
Who are the typical users of Heartland Retail?
Heartland Retail features are used by retailers across various industries, including apparel and footwear, sporting goods, home and lifestyle, museums, jewelry, and pet shops.
What other apps does Heartland Retail integrate with?
Heartland Retail integrates seamlessly with various platforms, including QuickBooks, Shopify, BigCommerce, Mailchimp, Klaviyo, Hyperspace, and Management One.