KnowledgeOwl provides a dedicated platform for creating robust knowledge bases that empower customers and streamline internal documentation. While advanced visual customization requires coding knowledge, its powerful content management features and exceptionally responsive support are highly praised by users. This makes it a compelling choice for managing and sharing business information.
KnowledgeOwl Specifications
Customer Service/Support
Analytics And Reporting
Workflow Automation
Customizable Dashboards
What Is KnowledgeOwl?
KnowledgeOwl is a specialized knowledge base platform designed to centralize company information into a single, searchable source of truth. It empowers businesses to create both external customer self-service portals and private internal wikis for employees. Features like granular Reader Groups allow you to deliver tailored content to different audiences, while Article Versioning ensures all documentation remains accurate and up to date, solving key challenges like reducing repetitive support queries.
KnowledgeOwl Pricing
The software offers four pricing plans, including Basic, Pro, Business, and Enterprise. Users can get a 30-day free trial for the Basic, Pro, and Business Plan:
- Basic: $100/month
- Pro: $250/month
- Business: $500/month
- Enterprise: $1,125/month
Disclaimer: The pricing is subject to change.
KnowledgeOwl Integrations
The software supports integration with Slack software and Zendesk Suite. Moreover, it seamlessly integrates with Zapier allowing it to connect with several third-party applications, including:
- Google Docs
- Microsoft Teams
- Help Scout
- ChatGPT
Who Is KnowledgeOwl For?
KnowledgeOwl software can be used by various teams and is ideal for a wide range of industries and sectors, including:
- SaaS Companies
- Customer support teams
- HR and operations departments
- Technical writers
- Documentation teams
- Small and medium-sized businesses
Is KnowledgeOwl Right For You?
KnowledgeOwl is an excellent fit for your organization if you need to serve a large audience of readers with a small team of content authors. The platform is GDPR compliant and Privacy Shield certified, making it a reliable and safe choice for companies that prioritize data privacy and security.
Still doubtful if KnowledgeOwl software is the right fit for you? Connect with our consultants at (661) 384-7070 for further guidance.
KnowledgeOwl Features
Helps businesses create a single, unified knowledge base that serves multiple audiences securely. This feature uses reader groups to set distinct visibility levels for public customers, internal teams, and partners, ensuring all users see only the most relevant and appropriate information.
See How It WorksThe ‘Article Versioning’ and automatic ‘Needs Review’ status empower authoring teams with a structured workflow for content creation, review, and updates, preventing the circulation of stale or incorrect information.
See How It WorksKnowledgeOwl ensures your content is always findable with a powerful search engine that works right out of the box. It utilizes typo tolerance and word-stemming technology to help users locate answers quickly, significantly boosting the effectiveness of your self-service portal.
See How It WorksHelps organizations ensure professional branding by giving them full control of their knowledge base's appearance. The platform provides complete access to the underlying HTML, CSS, and JavaScript, allowing for deep customization that perfectly aligns with a company's branding and materials.
See How It WorksEnables companies to connect their knowledge base to a wider technology ecosystem through a flexible REST API. This allows for deep integration with other business systems and the automation of repetitive tasks, making the platform a connectable and efficient part of business operations.
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