KnowledgeOwl

KnowledgeOwl

8 Review(s)

Overview

KnowledgeOwl provides a dedicated platform for creating robust knowledge bases that empower customers and streamline internal documentation. While advanced visual customization requires coding knowledge, its powerful content management features and exceptionally responsive support are highly praised by users. This makes it a compelling choice for managing and sharing business information.

Overall Rating

Based on 8 users reviews

5

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
Custom

KnowledgeOwl Specifications

Customer Service/Support

Analytics And Reporting

Workflow Automation

Customizable Dashboards

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What Is KnowledgeOwl?

KnowledgeOwl is a specialized knowledge base platform designed to centralize company information into a single, searchable source of truth. It empowers businesses to create both external customer self-service portals and private internal wikis for employees. Features like granular Reader Groups allow you to deliver tailored content to different audiences, while Article Versioning ensures all documentation remains accurate and up to date, solving key challenges like reducing repetitive support queries.

KnowledgeOwl Pricing

The software offers four pricing plans, including Basic, Pro, Business, and Enterprise. Users can get a 30-day free trial for the Basic, Pro, and Business Plan:

  • Basic: $100/month
  • Pro: $250/month
  • Business: $500/month
  • Enterprise: $1,125/month
Request a personalized KnowledgeOwl price quote for your business today!

Disclaimer: The pricing is subject to change.

KnowledgeOwl Integrations

The software supports integration with Slack software and Zendesk Suite. Moreover, it seamlessly integrates with Zapier allowing it to connect with several third-party applications, including:

Contact us for a free KnowledgeOwl demo to learn more about its integration arrangements.

Who Is KnowledgeOwl For?

KnowledgeOwl software can be used by various teams and is ideal for a wide range of industries and sectors, including:

  • SaaS Companies
  • Customer support teams
  • HR and operations departments
  • Technical writers
  • Documentation teams
  • Small and medium-sized businesses

Is KnowledgeOwl Right For You?

KnowledgeOwl is an excellent fit for your organization if you need to serve a large audience of readers with a small team of content authors. The platform is GDPR compliant and Privacy Shield certified, making it a reliable and safe choice for companies that prioritize data privacy and security.

Still doubtful if KnowledgeOwl software is the right fit for you? Connect with our consultants at (661) 384-7070 for further guidance.

KnowledgeOwl Features

Helps businesses create a single, unified knowledge base that serves multiple audiences securely. This feature uses reader groups to set distinct visibility levels for public customers, internal teams, and partners, ensuring all users see only the most relevant and appropriate information.

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The ‘Article Versioning’ and automatic ‘Needs Review’ status empower authoring teams with a structured workflow for content creation, review, and updates, preventing the circulation of stale or incorrect information.

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KnowledgeOwl ensures your content is always findable with a powerful search engine that works right out of the box. It utilizes typo tolerance and word-stemming technology to help users locate answers quickly, significantly boosting the effectiveness of your self-service portal.

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Helps organizations ensure professional branding by giving them full control of their knowledge base's appearance. The platform provides complete access to the underlying HTML, CSS, and JavaScript, allowing for deep customization that perfectly aligns with a company's branding and materials.

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Enables companies to connect their knowledge base to a wider technology ecosystem through a flexible REST API. This allows for deep integration with other business systems and the automation of repetitive tasks, making the platform a connectable and efficient part of business operations.

See How It Works

Pros And Cons of KnowledgeOwl

Pros

  • Users can create custom branded online centers without technical knowledge

  • Supports PDFs and a number of other multimedia

  • Automatically updates content changes in multiple articles at once

Cons

  • Lacks a dedicated video-based content format

  • Finding information with long search queries is not that accurate

KnowledgeOwl Reviews

Total 8 reviews

5

All reviews are from verified customers

Rating Distribution

5

Stars

100%

4

Stars

0%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

C

Chris

Farming, 1-10 employees

More than a year

5.0
July 2025

An effective knowledge base tool

Pros

It is very user-friendly. Especially, setting up the category and article layout was simple and it gives our customers a great experience matching the menus in our SaaS product perfectly.

Cons

Sometimes I get logged out too quickly when I am inactive in the tab. Though it is easy enough to log back in from another tab without losing any work but the timeout is a bit too fast especially when I am handling support tickets, customer calls and writing articles.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

N

Nick

Information Technology and Services, 1-10 employees

More than a year

5.0
July 2025

A really Amazing software

Pros

I must say it has an amazing team that truly understands the needs of the technical writing community whether you are an individual or part of a large organization.

Cons

While its not the main focus of their platform still I do wish there were more options for single source publishing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Alex

Gambling & Casinos, 500+ employees

More than a year

5.0
July 2025

Modern docs feature and a dedicated support

Pros

KnowledgeOwl is a reliable service with lit zero interruptions and the team is pretty friendly. And they offer the most supportive customer service I have ever experienced.

Cons

Well I cannot think of anything.I have been a customer for a while and I have never had a single issue that left me unhappy.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

It integrates with Slack, Zendesk, Microsoft Teams, Google Docs, and more.

KnowledgeOwl offers four plans, including Basic ($100/month), Pro ($250/month), Business ($500/month), and Enterprise ($1,125/month). Customers can get a 30-day free trial for the Basic, Pro, and Business plans. Contact us for a customized KnowledgeOwl pricing plan.

It offers a support knowledge base, and customers can contact them via email and phone call.

Yes, KnowledgeOwl provides an API.

Typical users include support departments, technical writers, and SaaS teams.

It supports the English language.

It does not offer a mobile app.