KnowledgeOwl
Last Updated
Overview
KnowledgeOwl provides a dedicated platform for creating robust knowledge bases that empower customers and streamline internal documentation. While advanced visual customization requires coding knowledge, its powerful content management features and exceptionally responsive support are highly praised by users. This makes it a compelling choice for managing and sharing business information.
KnowledgeOwl Specifications
- Customer Service/Support
- Analytics And Reporting
- Workflow Automation
- Customizable Dashboards
KnowledgeOwl Features
Granular Access Control
Helps businesses create a single, unified knowledge base that serves multiple audiences securely. This feature uses reader groups to set distinct visibility levels for public customers, internal teams, and partners, ensuring all users see only the most relevant and appropriate information.
Advanced Content Management
The ‘Article Versioning’ and automatic ‘Needs Review’ status empower authoring teams with a structured workflow for content creation, review, and updates, preventing the circulation of stale or incorrect information.
Powerful Search And Discovery
KnowledgeOwl ensures your content is always findable with a powerful search engine that works right out of the box. It utilizes typo tolerance and word-stemming technology to help users locate answers quickly, significantly boosting the effectiveness of your self-service portal.
Deep Customization And Branding
Helps organizations ensure professional branding by giving them full control of their knowledge base's appearance. The platform provides complete access to the underlying HTML, CSS, and JavaScript, allowing for deep customization that perfectly aligns with a company's branding and materials.
Robust API And Extensibility
Enables companies to connect their knowledge base to a wider technology ecosystem through a flexible REST API. This allows for deep integration with other business systems and the automation of repetitive tasks, making the platform a connectable and efficient part of business operations.
Pros And Cons of KnowledgeOwl
Pros
Users can create custom branded online centers without technical knowledge
Supports PDFs and a number of other multimedia
Automatically updates content changes in multiple articles at once
Cons
Lacks a dedicated video-based content format
Finding information with long search queries is not that accurate
KnowledgeOwl Reviews
Total 8 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Farming, 1-10 employees
More than a year
“An effective knowledge base tool”
Pros
It is very user-friendly. Especially, setting up the category and article layout was simple and it gives our customers a great experience matching the menus in our SaaS product perfectly.
Cons
Sometimes I get logged out too quickly when I am inactive in the tab. Though it is easy enough to log back in from another tab without losing any work but the timeout is a bit too fast especially when I am handling support tickets, customer calls and writing articles.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 1-10 employees
More than a year
“A really Amazing software”
Pros
I must say it has an amazing team that truly understands the needs of the technical writing community whether you are an individual or part of a large organization.
Cons
While its not the main focus of their platform still I do wish there were more options for single source publishing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Gambling & Casinos, 500+ employees
More than a year
“Modern docs feature and a dedicated support”
Pros
KnowledgeOwl is a reliable service with lit zero interruptions and the team is pretty friendly. And they offer the most supportive customer service I have ever experienced.
Cons
Well I cannot think of anything.I have been a customer for a while and I have never had a single issue that left me unhappy.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Who are the typical users of KnowledgeOwl?
Typical users include support departments, technical writers, and SaaS teams.
What types of pricing plans does KnowledgeOwl offer?
KnowledgeOwl offers four plans, including Basic ($100/month), Pro ($250/month), Business ($500/month), and Enterprise ($1,125/month). Customers can get a 30-day free trial for the Basic, Pro, and Business plans. Contact us for a customized KnowledgeOwl pricing plan.
What level of support does KnowledgeOwl offer?
It offers a support knowledge base, and customers can contact them via email and phone call.
Does KnowledgeOwl offer an API?
Yes, KnowledgeOwl provides an API.
What other apps does KnowledgeOwl integrate with?
It integrates with Slack, Zendesk, Microsoft Teams, Google Docs, and more.
What language does KnowledgeOwl support?
It supports the English language.
Does KnowledgeOwl have a mobile app?
It does not offer a mobile app.