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Overview
Level up your feedback collection and management with SurveySparrow, the state-of-the-art experience management platform. Simplify the process of importing contacts and effectively organize them into customized lists. Gather, analyze, and respond to user feedback seamlessly, all within a centralized dashboard.
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Starting Price
Custom
SurveySparrow Specifications
- Attendance and Time Tracking
- Employee Information Management
- Employee Onboarding
- Training and Development
What Is SurveySparrow?
Overview
SurveySparrow is a cloud-based experience management platform for businesses to collect, inspect, and follow up on user feedback in real time. The centralized dashboard provided by the software enables users to import contacts and efficiently arrange them into tailored lists using criteria such as job titles, geographical location, and age groups. Key features include reporting, conversational forms, custom workflows, audience management, video surveys and more.
Survey Sparrow Pricing
SurveySparrow software offers customizable pricing options that can be tailored according to the size and requirements of an organization. It offers individual pricing plans for various features
Surveys
- Basic: $39/user/month
- Starter: $59/user/month
- Business: $149/month (quarterly)
- Professional: $399/month (quarterly)
- Enterprise (Custom Pricing)
- CX Suite (NPS, CSAT, CES)
- Professional: $399/month (quarterly)
- Enterprise (Custom Pricing)
Reputation
- Free
- Starter: $99/user/month
- Ticketing
- Free
- Starter: $12/user/month
360 Assessment
- Performance (Custom Pricing)
Full Suite
- Platform (Custom Pricing)
Disclaimer: The pricing is subject to change.
SurveySparrow Integrations
SurveySparrow integrations include:
Who Is SurveySparrow For?
SurveySparrow is suitable for businesses of all sizes and caters to the following industries:
- Healthcare
- Agencies
- Education
- Hospitality & Travel
- Market research
- Saas startup programs
Is SurveySparrow Right for You?
SurveySparrow is a valuable tool for businesses looking to enhance their customer experience and improve their bottom line. With SurveySparrow, users can effortlessly distribute tailored surveys to specific audiences through intuitive sharing buttons. These surveys can be seamlessly shared across various platforms including web, mobile, social media, and email, facilitating seamless and efficient collection of feedback.
Still not sure about the software? We recommend reading SurveySparrow reviews or you can contact our customer support team at (661)384-7070 for more guidance.
SurveySparrow Features
Ticket Management
Ticket management lets users create tickets for different tasks, assign them to team members or departments, and organize them based on criteria such as priority, status, or type. It also enables users to prioritize tickets based on urgency, ensuring that critical issues are addressed first.
Reports And Analytics
The reporting module allows users to analyze data and gain real-time insights. It enables users to filter responses based on questions, answers, survey share method, degree of completeness, and more. It identifies trends quickly and allows companies to look for loopholes.
Automation And Workflows
The automation and workflows feature allows users to extend capabilities using workflows, APIs, webhooks, and integrations. HR managers can connect with their everyday applications, create efficient workflows, and automate business processes.
Audience Management
Audience management helps teams manage their audience lists efficiently, save time, and improve survey targeting and distribution. It enables users to import contacts easily, create custom lists, and control survey distribution and access, helping them make better decisions based on targeted survey responses.
Conversational Forms
Conversational forms take the survey experience to the next level by adopting a chat-like interface. Instead of the conventional linear format, respondents interact with the survey as if they were having a conversation. This approach leads to higher completion rates as it feels more natural and less tedious for participants.
Video Surveys
With this feature, users can embed videos directly into their surveys, adding a dynamic element to the questionnaire. This is particularly useful for capturing attention, explaining complex concepts, or showcasing products and services. These enhance respondent engagement but also enable businesses to convey information in a more personalized and compelling manner.
Pros And Cons of SurveySparrow
Pros
Real-time data analysis with insightful reports
Provides interactive feedback surveys to boost engagement
Has customizable workflows that streamline business processes
Automated ticket management
Cons
Automation setup could be time-consuming
Video surveys may increase survey load time
Limited offline capabilities for mobile surveys
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Frequently Asked Questions
Does SurveySparrow offer an API?
Yes, SurveySparrow offers APIs.
What language does SurveySparrow support?
SurveySparrow supports multi-lingual surveys including English, German, French, and Spanish language.
What other apps does SurveySparrow integrate with?
SurveySparrow integrates with a wide range of third-party applications including Tableau, HubSpot, ClickUp, Slack, Mailchimp, Google Sheets, and Stripe.
Does SurveySparrow support mobile devices?
SurveySparrow is compatible with mobile devices and offers mobile surveys for feedback collection on-the-go.
What types of pricing plans does SurveySparrow offer?
The software has custom pricing options for businesses of varying sizes. It offers multiple subscription plans for different features. The Reputation and Ticketing features have free plans whereas the rest have paid plans only. The Survey feature has 5 paid plans namely Basic ($39), Starter ($59), Business ($149), Professional (custom), and Enterprise (custom). The CX Suite has two, Professional ($399) and Enterprise (custom). Reputation also has a Starter plan for $99/month and Ticketing for $12/month. 360 Assessment and the Full Suite both have custom pricing. Get a custom SurveySparrow cost tailored to your needs.
Who are the typical users of SurveySparrow?
The software is used in industries such as healthcare, hospitality and travel, and for market research amongst others.
What level of support does SurveySparrow offer?
The software is available on all mainstream social media sites with a phone number and email for further support. Along with a live chat, it also has a knowledge center and feedback form for users.