Last Updated
Overview
Level up your feedback collection and management with SurveySparrow, the state-of-the-art experience management platform. Simplify the process of importing contacts and effectively organize them into customized lists. Gather, analyze, and respond to user feedback seamlessly, all within a centralized dashboard.
Overall Rating
Based on 9 users reviews
4.4
Rating Distribution
Positive
89%
Neutral
11%
Negative
0%
Starting Price
$19
per month
SurveySparrow Specifications
- Performance Management
- Workforce Analytics
- Employee Information Management
- Recruitment and Applicant Tracking
SurveySparrow Features
Surveys
The platform supports survey management across multiple teams through subaccounts, user access controls, and centralized billing. It lets organizations customize surveys with their own domains and branding, use single sign-on (SSO), and analyze responses through cross-tabulation and scheduled reports. Its API, webhooks, and integrations connect survey data with other business applications.
Market Research
SurveySparrow combines survey creation, audience panels, and research analysis in one platform. Teams can use Conjoint Analysis, MaxDiff, and pricing research tools to study customer preferences and purchase decisions. Its reporting tools compare responses across audience segments, helping researchers examine patterns in the results.
Brand Reputation Management
The software brings customer reviews and social media mentions from more than 100 platforms into one dashboard. It allows users to monitor sentiment, receive alerts about new feedback, and manage responses through automated replies. The platform also supports review request campaigns, website review widgets, and comparisons of customer ratings and sentiment across competitors.
Ticket Management
This feature converts customer feedback into tickets that teams can assign, prioritize, and track. It supports automated follow-ups, SLA tracking, and escalation rules for unresolved issues. Teams can also link related tickets and review resolution times to identify recurring customer concerns.
Customer Experience (CX)
SurveySparrow brings together survey creation, audience management, multichannel distribution, reporting, and ticket management. It lets teams use conditional logic to create different question paths, review responses through customizable dashboards, and assign tickets when feedback requires follow-up. Its integrations and automation tools also support recurring surveys and the transfer of data between connected applications.
Pros And Cons of SurveySparrow
Pros
Saves time when preparing new surveys
Makes survey templates easy to adapt
Helps collect candid employee feedback anonymously
Supports feedback collection during field visits
Reaches respondents through their preferred channels
Cons
Lengthy chat surveys require repeated clicking
Embedded surveys can slow webpage loading
Complex question paths take time to configure
SurveySparrow Pricing
Free Plan | Basic | Starter | Business | Enterprise | CX Suite (NPS, CSAT, CES) | Brand (Reviews And Social) | Research Starter | Research Advanced | Documents |
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Free | $19 per month | $39 per month | $79 per month | Custom Pricing | Custom pricing | Custom Pricing | $199 per month | Custom Pricing | Custom Pricing |
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Disclaimer: The pricing details were last updated on Aug 24, 2026 from the vendor's website. Please contact us for a tailored pricing list.
SurveySparrow Reviews
Total 9 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars22%
3
Stars0%
2
Stars11%
1
Stars0%
Share your experience
Richard
Public Relations and Communications, 11-50 employees
Less than a year
“only have good things to say”
Pros
It is a great, easy to use tool for building and sharing surveys quickly. Plus it is lightweight and editing is also easy with it.
Cons
Well it would be really helpful to have more advanced cross-break options for analyzing responses. Also some of the design features feel a bit too basic to me.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Jeremy
Management Consulting, 500+ employees
Less than a year
“Using it for almost a year and pretty satisfied”
Pros
The survey builder is easy to use with flexible, powerful editing tools. Plus the API is well-documented and integrates smoothly with other platforms. And I like the client services team as they provide excellent support.
Cons
I feel like custom applications can provide extra capabilities but they are sometimes hard to locate and use within the platform.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Sarah
Construction, 51-100 employees
Less than a year
“Love using this app”
Pros
It is easy to use and the interactions with employees are fun. Also I love the ability to send surveys via email and have responses recorded anonymously or with names attached.
Cons
I had to add each contact individually which was time-consuming. Plus being able to upload a list of contacts and send a survey to all of them at once would be much more efficient.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Frequently Asked Questions
Does SurveySparrow offer an API?
Yes, it offers an API.
What language does SurveySparrow support?
SurveySparrow supports multiple languages such as English, Portuguese (Brazil and Portugal), Spanish, German, Swedish, Italian, French, Danish, and Dutch.
What other apps does SurveySparrow integrate with?
The software integrates with several third-party systems including Segment, N8n, Databrick, Apollo, Microsoft Dynamics 365, Zoom, Freshdesk, Twilio, QuickBooks Online, Podia, Netlifly, Airtable, GoToMeeting, and Recurly.
Does SurveySparrow have a mobile app?
Yes. It has a mobile app, named SurveySparrow Go that is available for Android and iOS.
What types of pricing plans does SurveySparrow offer?
The vendor offers multiple products and pricing plans: Surveys (Basic at $19/month, Starter at $39/month, Business at $79/month, and Enterprise with custom pricing); CX Suite and Brand (custom pricing); Research (Research Starter at $199/month and Research Advanced with custom pricing); and Documents and 360 Assessment (custom pricing). A Forever Free plan and a 14-day free trial are also available. Get in touch for a custom SurveySparrow cost estimate.
Who are the typical users of SurveySparrow?
The platform is used by HR teams, customer experience teams, marketers, researchers, and educational and healthcare organizations.
What level of support does SurveySparrow offer?
SurveySparrow offers support via email, phone, contact form, knowledge center, live chat, and community portal.