Explore the Northpass software, an intuitive and easy-to-use platform offering streamlined and customized digital customer education and training programs. It's the ideal solution for growing mid-market to enterprise-level companies seeking to effectively enhance and optimize their learning initiatives and help boost user adoption of new products and services.

Northpass Software Specifications

Activity Dashboard

Asynchronous Learning

Activity Tracking

Access Controls/Permissions

View All Specifications

What Is Northpass Software?

Overview

Northpass is a comprehensive learning management system (LMS) designed to transform how businesses train their customers. It offers seamless learning experiences by providing quality, personalized content accessible anytime, anywhere. Northpass aims to unlock customer-facing teams to spend less time training and more time driving customer relationships. It also provides actionable data and insights to gauge the impact of your customer education efforts and get rid of outdated customer training methods.

What Is Northpass Software Best For?

The software’s best ability is to provide an integrated learning experience directly within your software or website. It allows you to customize your training to align with your brand and integrate your tech stack to transfer learning data to all your teams. You can also certify your customers with a certification engine and create high-impact content with a course authoring tool. It's particularly efficient in automating one-on-one training, which frees up customer success teams to focus on growth, improving retention, and enhancing customer engagement.

Northpass Software Pricing

The vendor offers customized Northpass price plans based on your business requirements and budgetary limits.

Northpass Software Integrations

The software can integrate with several third-party tools. A few featured integrations are as follows:

How Does Northpass Software Work?

Here are a few basic steps to start using Northpass:

  • Log into the Northpass platform
  • Navigate to the 'Course Authoring Tool' to start creating your content
  • Customize your academy to reflect your brand's identity
  • Integrate your tech stack to transfer learning data across your teams
  • Create a certification program using the certification engine
  • Embed your academy within your software or website
  • Use the provided analytics to track and measure the performance of your courses
Watch a Northpass Demo to learn more about the learning management software.

Who Is Northpass Software For?

Northpass is suitable for businesses of all sizes and across various industries and sectors that require customer education or training. These include:

  • Technology
  • Healthcare
  • Manufacturing
  • Retail

Is Northpass Software Right For You?

Northpass could be the perfect fit for businesses aiming to improve customer relationships and experiences through education. If you're looking for a solution that allows you to automate digital learning, free up your customer success teams so they can focus on success planning, and improve training efficiency, then Northpass is worth considering. The platform is also committed to maintaining high standards of security and compliance, ensuring your data is protected while you focus on educating your customers.

Notable brands use Northpass to empower their digital customer academies. These include Freshworks, Grammarly, Glassdoor, etc. We suggest reading Northpass reviews to see how existing users leverage the platform to enhance customer adoption. You can also call Software Finder at (661) 384-7070 for more information.

Northpass Software Features

Customers can embed their learning academy directly within their software or website for easy access by end users. This provides a seamless learning experience.

how it worksSee How It Works

The learning academy can be customized to align with the customer's brand style, colors, logo etc. This helps users identify content relevant to the product or service.

how it worksSee How It Works

Users can receive certification on completing courses, modules, or assessments via the integrated certification engine. This helps encourage learning and track proficiency.

how it worksSee How It Works

A built-in course authoring tool allows the creation of high-quality, interactive content. Users can create videos, assessments, PDFs etc., right within the platform.

how it worksSee How It Works

The platform provides actionable analytics and insights into learning patterns, most/least popular content, time spent etc. With this data, businesses can make informed decisions to optimize their customer learning programs.

how it worksSee How It Works

Northpass prioritizes customer success and onboarding assistance and offers ongoing support to help customers get the most value from the platform.

how it worksSee How It Works

Pros and Cons of Northpass Software

Pros

  • Helps digital customer success managers/teams focus on strategic initiatives
  • Assists businesses to improve customer experience and optimize operational efficiency
  • API access is available

Cons

  • Reporting features can be improved, as per one Northpass review
  • Native integrations may be limited

Northpass Software Reviews

Overall Rating

4.7

14 Reviews

Rating Distribution

5

star

(11)

4

star

(2)

3

star

(1)

2

star

1

star

April 2023

Almost no limits!

Alexa

Computer Software

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Pros

Northpass can develop nearly anything I require. Of course, it comes at a cost, but many systems I've encountered or explored fail to extend beyond their existing capabilities. This leaves them easily outdated, whereas Northpass consistently seeks to enhance its system. The pricing on the higher plan is actually quite reasonable considering what they offer.

Cons

Customization communication can be a bit challenging. They don't have a standardized method for testing customizations, but they always resolve errors in the end. Although reporting is improving, it still requires additional feature enhancements.

July 2021

Excellent and effe

Eleah

Computer Software

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

When it comes to implementing, building courses, and delivering top-notch training, it is incredibly easy and Direct.

Cons

I haven't encountered any issues with this software; it's quite straightforward to use.

February 2021

Great platform and very easy to set up and use.

William

Consumer Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Implementing this software, keeping it updated, and using it are all effortless.

Cons

I'd like this software to offer more customization options and smoother integration points.

January 2021

We love Northpass and their absolutely INCREDIBLE team!

Steven

E-Learning

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

This is the finest LMS software I've come across! Moving all our courses to Northpass has brought us immense satisfaction with how our content is delivered. Beyond meeting our platform needs, the support team is simply phenomenal, consistently impressing me with their dedication and passion.

Cons

We've faced challenges in creating email campaigns that align with our course content sequencing.

January 2021

5 Stars for User Experience!

Lisa

Food & Beverages

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Northpass is incredibly intuitive. With a platform serving gig workers nationwide, we seldom encounter confusion because it's so user-friendly. Creating courses is a breeze, and Northpass frequently introduces new features to enhance the process. The platform offers various options to cater to learners, enriching the educational experience and boosting engagement.

Cons

There aren't many aspects of the platform that I dislike. Transitioning our system and creating a new learner platform was inconvenient but ultimately worthwhile.

December 2020

Flexible, scalable, customizable, great user experience and great support.

Julia

Health, Wellness and Fitness

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Pros

I value the flexibility and support that allow me to develop programs delivering an outstanding user experience.

Cons

Currently, we're addressing missing features through customization and eagerly anticipate built-in support in the future.

November 2020

Great platform with unlimited possibilities

Thomas (TC)

Media Production

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

The major benefits of Northpass lie in its incredibly straightforward platform and outstanding support. Despite requiring hundreds of LMS accounts for various clients, Northpass is my top recommendation for individual or large-scale deployments. Besides the highly intuitive platform that allows you to create courses within minutes, the exceptional support team is always available to assist you. While you may not need it frequently due to the platform's quality, having outstanding support is invaluable.

Cons

While there aren't many drawbacks to using Northpass, it's a smaller and younger company compared to other LMS providers. Some may see this as a disadvantage due to fewer native integrations, but I believe it's an advantage. Northpass prioritizes each customer, providing exceptional service unlike some larger competitors.

March 2019

A really good online training platform

Nicholas

Accounting

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

Pros

I value being able to monitor employee progress and provide follow-ups. The range of courses available to assign to users is impressive. Additionally, it's incredibly easy and intuitive, which is essential for a diverse group of users.

Cons

Using the reporting features of the system can be somewhat challenging in certain cases, but not always.

March 2018

We have used Northpass for over 6 months and the experience couldn�t have been better.

Ramon

Automotive

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Customer service flexibility (24/7), a customized platform, and endless learning possibilities (PDFs, PPTs, audio, video, quizzes) contribute to Northpass's appeal.

Cons

Foldering functionality would greatly aid in organizing different courses.

March 2018

Excellent LMS

Max

Automotive

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Northpass is exceptionally user-friendly, and their support team makes a significant difference. They continually introduce new features, further enhancing usability.

Cons

I wish there was an auto-renewal feature for courses, allowing learners to enroll on a quarterly, semi-annual, or annual basis.

Frequently Asked Questions

Yes, API access is available.