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Explore Northpass LMS, an intuitive and easy-to-use platform offering streamlined and customized digital customer education and training programs. Despite limited offline access, it is the right solution for mid-market to enterprise-level companies seeking ways to enhance and optimize their learning initiatives effectively.

Northpass Specifications

Activity Dashboard

Asynchronous Learning

Activity Tracking

Access Controls/Permissions

View All Specifications

What Is Northpass?

Overview

Northpass is a comprehensive learning management system (LMS) designed to transform how businesses train their customers. It offers seamless learning experiences by providing quality, personalized content that is accessible anytime, anywhere. The software aims to allow customer-facing teams to spend less time training and more time driving customer relationships. Moreover, it also provides actionable data and insights to gauge the impact of your customer education efforts and eliminate outdated customer training methods.

What Is Northpass Best For?

The software's best ability is to provide an integrated learning experience directly within your software or website. It allows you to customize your training to align with your brand and integrate your tech stack to transfer learning data to all your teams. You can also certify your customers with a certification engine and create high-impact content with course authoring It's. It's remarkably efficient in automating one-on-one training and frees up customer success teams to focus on growth, improving retention, and enhancing customer engagement.

Northpass Pricing

The vendor offers customized pricing plans based on your requirements and budgetary limits. Contact us for a tailored Northpass pricing plan suitable for your business.

Northpass Integrations

The software integrates various software categories, including analytics, communication, CRM, human resources, and workflows. Some of those third-party tools include:

How Does Northpass Work?

Log in to the Northpass software and follow the steps mentioned below to start using it:

  • Navigate to the 'Course Authoring Tool' to begin creating your content
  • Customize your academy to reflect your brand's identity
  • Integrate your tech stack to transfer learning data across your teams
  • Create a certification program using the certification engine
  • Embed your academy within your software or website
  • Use the provided analytics to track and measure the performance of your courses
Watch a Northpass Demo to learn more about the learning management software.

Who Is Northpass For?

Northpass is suitable for businesses of all sizes and across various industries and sectors that require customer education or training. These include:

  • Technology
  • Healthcare
  • Manufacturing
  • Retail

Is Northpass Right For You?

If you're looking for a solution that allows you to automate digital learning, free up your customer success teams, and improve training efficiency, Northpass is worth considering. It could be the right fit for businesses that enhance customer relationships and experiences through education.

The platform is also committed to maintaining high security and compliance standards, ensuring your data is protected while you focus on educating your customers. Notable brands use Northpass to empower their digital customer academies. These include Freshworks, Grammarly, Glassdoor, and more.

If you're still unsure whether to use this software for your business, call us at (661) 384-7070 for expert guidance on making an informed decision.

Northpass Features

Using Northpass LMS, customers can embed their learning academy directly within their software or website for easy access by end users. This provides a seamless learning experience and ensures that learners can access relevant training resources immediately without navigating away from their primary work environment.

how it worksSee How It Works

The learning academy can be customized to match the customer's brand style, colors, and logo. This helps users identify content relevant to the product or service. Such customization reinforces brand consistency and enhances the user's connection to the training material.

how it worksSee How It Works

The software's perfectly integrated certification engine allows users to receive certification for completing courses, modules, or assessments. This helps encourage learning and track proficiency. Certificates can be tailored to the company's branding and easily shared or printed by the users.

how it worksSee How It Works

Users can create high-quality and interactive content with a built-in course authoring tool. Moreover, they can also make videos, assessments, and PDFs within the platform. This versatility in content creation ensures that learning experiences are engaging and tailored to various learning styles.

how it worksSee How It Works

Northpass's learning management system provides actionable analytics and insights into learning patterns, the most/least popular content, the time spent, and more. Businesses can make informed decisions to optimize customer learning programs with this data.

how it worksSee How It Works

Northpass prioritizes customer success and onboarding assistance and offers ongoing support to help customers get the most value from the platform. Dedicated success planning teams and comprehensive resources ensure customers can fully leverage the Northpass learning management system to meet their training goals.

how it worksSee How It Works

Pros and Cons of Northpass

Pros

  • A very intuitive platform
  • Helps digital customer success managers/teams focus on strategic initiatives
  • Assists businesses to improve customer experience and optimize operational efficiency
  • Provides robust analytics and reporting features

Cons

  • User reviews suggest it is pricey software for small businesses
  • Offers limited offline access

Northpass Reviews

Overall Rating

4.7

14 Reviews

Rating Distribution

5

star

(11)

4

star

(2)

3

star

(1)

2

star

1

star

April 2023

Almost no limits!

Alexa

Computer Software

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Pros

Northpass can develop nearly anything I require. Of course, it comes at a cost, but many systems I've encountered or explored fail to extend beyond their existing capabilities. This leaves them easily outdated, whereas Northpass consistently seeks to enhance its system. The pricing on the higher plan is actually quite reasonable considering what they offer.

Cons

Customization communication can be a bit challenging. They don't have a standardized method for testing customizations, but they always resolve errors in the end. Although reporting is improving, it still requires additional feature enhancements.

July 2021

Excellent and effe

Eleah

Computer Software

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

When it comes to implementing, building courses, and delivering top-notch training, it is incredibly easy and Direct.

Cons

I haven't encountered any issues with this software; it's quite straightforward to use.

February 2021

Great platform and very easy to set up and use.

William

Consumer Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Implementing this software, keeping it updated, and using it are all effortless.

Cons

I'd like this software to offer more customization options and smoother integration points.

January 2021

We love Northpass and their absolutely INCREDIBLE team!

Steven

E-Learning

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

This is the finest LMS software I've come across! Moving all our courses to Northpass has brought us immense satisfaction with how our content is delivered. Beyond meeting our platform needs, the support team is simply phenomenal, consistently impressing me with their dedication and passion.

Cons

We've faced challenges in creating email campaigns that align with our course content sequencing.

January 2021

5 Stars for User Experience!

Lisa

Food & Beverages

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Northpass is incredibly intuitive. With a platform serving gig workers nationwide, we seldom encounter confusion because it's so user-friendly. Creating courses is a breeze, and Northpass frequently introduces new features to enhance the process. The platform offers various options to cater to learners, enriching the educational experience and boosting engagement.

Cons

There aren't many aspects of the platform that I dislike. Transitioning our system and creating a new learner platform was inconvenient but ultimately worthwhile.

December 2020

Flexible, scalable, customizable, great user experience and great support.

Julia

Health, Wellness and Fitness

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Pros

I value the flexibility and support that allow me to develop programs delivering an outstanding user experience.

Cons

Currently, we're addressing missing features through customization and eagerly anticipate built-in support in the future.

November 2020

Great platform with unlimited possibilities

Thomas (TC)

Media Production

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

The major benefits of Northpass lie in its incredibly straightforward platform and outstanding support. Despite requiring hundreds of LMS accounts for various clients, Northpass is my top recommendation for individual or large-scale deployments. Besides the highly intuitive platform that allows you to create courses within minutes, the exceptional support team is always available to assist you. While you may not need it frequently due to the platform's quality, having outstanding support is invaluable.

Cons

While there aren't many drawbacks to using Northpass, it's a smaller and younger company compared to other LMS providers. Some may see this as a disadvantage due to fewer native integrations, but I believe it's an advantage. Northpass prioritizes each customer, providing exceptional service unlike some larger competitors.

March 2019

A really good online training platform

Nicholas

Accounting

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

Pros

I value being able to monitor employee progress and provide follow-ups. The range of courses available to assign to users is impressive. Additionally, it's incredibly easy and intuitive, which is essential for a diverse group of users.

Cons

Using the reporting features of the system can be somewhat challenging in certain cases, but not always.

March 2018

We have used Northpass for over 6 months and the experience could not have been better.

Ramon

Automotive

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Customer service flexibility (24/7), a customized platform, and endless learning possibilities (PDFs, PPTs, audio, video, quizzes) contribute to Northpass's appeal.

Cons

Foldering functionality would greatly aid in organizing different courses.

March 2018

Excellent LMS

Max

Automotive

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Northpass is exceptionally user-friendly, and their support team makes a significant difference. They continually introduce new features, further enhancing usability.

Cons

I wish there was an auto-renewal feature for courses, allowing learners to enroll on a quarterly, semi-annual, or annual basis.

View All 14 Reviews

Frequently Asked Questions

Yes, Northpass does offer API access.