CareCloud Charts is a specialty-driven EHR that allows clinicians with in-depth customization and a clean user interface. CareCloud EMR currently supports nine specialties; cardiology, ophthalmology, internal medicine, gastroenterology, orthopedic surgery, neurology, pulmonology, urology, and family practice. The HIPAA compliant cloud platform has the ability to support practices with multiple entities, locations, and NPIs.
The company has recently launched a fresh patient portal platform called Breeze, to optimize patient registration/intake, payments, appointment management, and overall patient experience.
CareCloud EMR is compatible with any operating system and web browser including Apple (Mac OS). The customer support is entirely based in the US.
Carecloud has recently been acquired by MTBC, which is another leading Health IT Company. The impact of this acquisition on Carecloud software & services will come to light in the next few months as more information becomes available. To learn more, please get in touch with one of our consultants.
Carecloud EMR pricing: CareCloud Charts (EHR) subscription starts at $279 per provider/month and requires mandatory adoption of PM. CareCloud Central, the Practice Management (PM) software, starts at $349 per provider/month with powerful rules engine with over 180 million+ billing guidelines. For RCM, the system includes a powerful data mining and rules management function and costs a meager 3% of collections.
Carecloud EMR Pros: The EMR software is visually appealing and allows for multiple data entry methods. However, unlike WRS and Dr.Chrono it does not support pen tech in its standard clinical module at this time.
Carecloud EMR cons: It is relatively more expensive than its competitors. Also, they do not offer a standalone EMR module. You have to purchase Carecloud Practice Management to get Carecloud Charts.
Accessibility: Apart from the standard windows application, Carecloud also has a mobile app.
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Pros:we are with CareCloud for about 10 years now and never once have we thought about changing the system. It works remarkably for our practice be it the doctor or the front desk. Customer support is always there should we encounter any problem. I like its reporting system as well as the templates.
Cons:I would like for them to improve on the PM side of their system a bit, the rest is wonderful.
Pros:The system can be customized and personalized according to my practice, which helps me a lot.
Cons:The customization setup part can be somewhat cumbersome; however, it works in the long run. It would be ideal to have much more customization capacity for specific field sets.
Pros:The system is easy to use, and I really like the way it is color-coordinated. The customer support team knows everything about the product and always helps us out. It feels like the CareCloud’s team really love and care about their work.
Cons:We can’t submit tertiary claims electronically and can't type in the payor id to find the insurance company. They need to work on this.
Pros:Charting is done easier with CareCloud especially because it is quite easy for us to navigate the system. I love the color coding and the outline of the whole system. EMR side of the software is easier and user-friendly and their customer support is superb.
Cons:It doesn’t support the Insurance claims completely and we have to add it manually which is a bit of a hassle for my biller. Other than that, it works seamlessly.
Pros:Carecloud has worked really efficiently for us. Workflows have been super easy, templates customization has been really seamless for us, thanks to their implementation team and then the support team. Customer service is always doing their best to help.
Cons:I need more flexibility in the lookup option and if I need to access one of my patients, I should be able to do that by different options other than their name.
Pros:My front desk is happy with the system because of its ease of use. Scheduling appointments has never been easier for us. CareCloud is always updating its system which in my opinion is great for the end-user since it brings in more efficiency with every update. Doctors are happy that they are able to complete their charting easily as well as timely.
Cons:It does what it says. Happy with the system overall.
Pros:First of all, I’m impressed with their billing. Instead of waiting for a long time, we are able to easily identify any anomalies in our claims which has ultimately increased our revenue; thanks to CareCloud. Scheduler module is easy and the solution itself is intuitive and navigation is smooth. However, my main concern was out billing because of our previous EMR we faced some reduction in our revenue cause of their ineffective billing, however, that is no longer the case.
Cons:Not too fond of the recent update in their prescription module as it takes too much time to pull up the correct medication.
Pros:Its an intuitive EMR solution that caters to the needs of all sections of the practice and brings the information altogether into the billing section for it to be accurately billed. The main reason to out switch was billing as we could no longer work with our previous EMR company because of their ineffective billing system. CareCloud has designed the system just right for us. Be it follow-ups, claims, collections; it has made everything more seamless for us.
Cons:They could perhaps work a bit more on their implementation team side of the company. It was long and challenging but nevertheless, it turned out to be great.
Cons:I really just want to get away from this company. The support is not what one asks for. The team seems to be really rude. They never return our calls or emails. No response. They even close our cases without fixing the issues.
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