Last Updated
Overview
BuildOps is a field service management solution for HVAC, plumbing, and electrical businesses, offering seamless integration between mobile technicians and office workflows. Its intuitive dispatch board and QuickBooks compatibility streamline operations. While some customization options are limited, the system remains highly configurable for specific needs.
Overall Rating
Based on 8 users reviews
4.1
Rating Distribution
Positive
88%
Neutral
0%
Negative
13%
Starting Price
Custom
BuildOps Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Relationship Management (CRM)
What Is BuildOps?
BuildOps software is the leading all-in-one solution for commercial service contractors, designed to optimize field and project management. It helps streamline dispatch, quoting, invoicing, service, and project reporting. With smart scheduling, BuildOps improves dispatch efficiency, automates preventative maintenance, and enforces gated workflows to ensure tasks are completed in order. Additionally, it enables faster proposal creation and tracking, accelerating quote generation and approval processes. BuildOps enhances communication, increases revenue, and boosts profitability for commercial service businesses.
BuildOps Pricing
BuildOps Integrations
BuildOps offers various integrations, including:
- Sage Intacct
- QuickBooks
- NetSuite
- Viewpoint Spectrum
- Viewpoint Vista
Who Is BuildOps For?
BuildOps is designed to serve in various industries, including:
- HVAC
- Electrical
- Plumbing
- Refrigeration
- Fire safety
Is BuildOps Right For You?
BuildOps is designed for the specific needs of commercial specialty contractors, simplifying large-scale sales, construction, and maintenance. It provides a unified platform for lead generation, project planning, budgeting, equipment upkeep, and client management, streamlining operations and maximizing efficiency across all aspects of your business.
Do you still need to figure out the BuildOps? Call our team at (661) 384-7070 for expert guidance on your questions.
BuildOps Features
Dispatching
BuildOps simplifies dispatching with a smart dispatch board that matches technicians' skills and availability to jobs, reducing callbacks. Real-time updates streamline communication, enabling seamless scheduling, field visibility, and rapid emergency response for improved efficiency and teamwork.
Invoicing
The platform helps accelerate payments with seamless digital invoicing. Pre-set pricing simplifies billing while completed work orders sync in real-time. Managers can remotely email invoices instantly and integrate with accounting systems for fast, hassle-free payments.
Time Tracking
The solution revolutionizes time tracking with a mobile app for technicians to log hours, geotag tasks, and streamline payroll. Managers can review, approve, and adjust timesheets, ensuring real-time labor cost insights for accurate billing and budgeting.
Reporting
The software helps transform data into actionable insights with real-time reporting and custom dashboards. Users can track quotes, technician performance, profitability, and KPIs. BuildOps helps streamline operations, eliminate spreadsheets, and make data-driven decisions to identify revenue opportunities and boost business efficiency.
Pros And Cons of BuildOps
Pros
Highly configurable system to meet specific needs
Easy to use with real-time updates
Streamlined field reports and user-friendly guides
Integration of scheduling, dispatching, job management, and reporting in one platform
Cons
Inability to delete a job created by error
Some information is hard to find or not easily accessible
Certain areas of the software have limited customization options
BuildOps Reviews
Total 8 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars38%
3
Stars0%
2
Stars0%
1
Stars13%
Share your experience
Construction, 11-50 employees
Less than 6 months
“Very disappointed”
Pros
Do not believe the sales pitch. After we paid, they suddenly told us that some of the features we were promised were not actually possible. When we brought up what was said during the sales demo, the response was just, "I have had multiple people say that to me." That was beyond frustrating and felt completely misleading.
Cons
Honestly, there are no pros. Customer service and technical support are completely nonexistent.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Construction, 11-50 employees
Less than a year
“Buildops is changing the game”
Pros
The best thing about BuildOps is having everything in one place. The website is pretty easy to use and invoicing is smooth. I love that I can create and format forms just the way I want and I get to choose exactly what the customer sees on their invoice. Plus, the team behind it is incredible, super smart, helpful and always willing to assist!
Cons
The one thing I would really like to see is the ability to insert forms that technicians can fill out, like inspection forms, safety talks and accident reports. They usually do not have the time to stop by and pick up paper copies, so having them available in the system would be a huge help.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Mechanical or Industrial Engineering, 11-50 employees
More than a year
“Rough start but improving”
Pros
It is easy to use and offers tons of options. They are always rolling out updates with new features, which is great. The customer support we get has also been a huge help.
Cons
There are just too many steps to create a Purchase Order. Plus, having to add the same property multiple times for different customers is frustrating. We have several customers sending us to the same location and it would be so much easier if the property was created once, so all the history stayed in one place for our technicians to access.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Frequently Asked Questions
Does BuildOps offer an API?
Yes, BuildOps provides API access.
What language does BuildOps support?
BuildOps supports the English language.
Does BuildOps offer a mobile app?
Yes, BuildOps offers a mobile app for iOS and Android devices.
What other apps does BuildOps integrate with?
BuildOps provides a range of integrations, including Sage Intacct, QuickBooks, NetSuite, Viewpoint Spectrum, and Viewpoint Vista.
What types of pricing plans does BuildOps offer?
The BuildOps pricing may vary based on specific requirements and the selection of additional modules or features. To make an informed choice, request a detailed BuildOps price estimate tailored to your needs.
Who are the typical users of BuildOps?
BuildOps is designed to cater to various industries, including HVAC, electrical, plumbing, refrigeration, and fire safety.
What level of support does BuildOps offer?
BuildOps offers support through various channels, including 24/7 live reps, phone support, a knowledge base, email/help desk, chat, and FAQs/forums.