Entergram

What Is Entergram?

Entergram is a Telegram CRM and customer support platform that connects personal Telegram accounts to a shared team workspace. It helps businesses manage customer conversations, track sales leads through customizable pipeline stages, and organize contacts using tags, custom fields, and shared inboxes. Teams can convert messages into support tickets, assign conversations to team members, and track response times to monitor support performance.

What Is Entergram Best For?

The standout feature of the platform is its multiple Telegram account management, which lets teams connect their own and their employees' accounts into one workspace. Chats from connected accounts appear in a single searchable table, and an account filter narrows the view to specific accounts and shows their owners. Sessions run on Entergram's servers, so accounts stay connected after a page reload or a login from a new device.

How Much Does Entergram Cost?

Entergram pricing starts at €29/month for the Basic plan, which includes five Telegram accounts per seat, a proxy with a dedicated IP, chat reminders and a workspace. Accounts beyond that allowance cost €5/month/account in the same seat.

Further plans include:

• Pro - €39/month
• Enterprise - Custom pricing, minimum 50 seats

Apart from the base subscription price, organizations should also consider the following estimated additional costs:

• Custom Integrations And API Solutions: Costs typically span from €1,000 to €5,000+, scaling with API specifications, integrated software, data fields
• Self-Hosted Enterprise Setup: Implementation and configuration generally range from €5,000 to €20,000+, influenced by infrastructure demands, security protocols, account volume. Self-hosting is accessible via the bespoke Enterprise plan
• Workflow Automation And Customization: May range from €1,000 to €5,000+, depending on the volume of Telegram workflows, ticket management rules, external connections

The platform also offers a 3-day free trial.

Disclaimer: The pricing is subject to change.

Entergram Integrations

The platform integrates with third-party tools, including:

• Slack software
• Notion software
• Make.com
• Claude Anthropic
• ChatGPT
• Perplexity
• Pipedrive CRM
• n8n
• Salesforce CRM

How Does Entergram Work?

Connect a Telegram account to the platform and follow the steps below to run team conversations from one workspace:

• Add personal Telegram accounts with a QR code or phone number, then let the first sync import chat history on Entergram's servers
• Organize chats in a shared table with pipeline stages, custom fields, tags, and reminders, and assign owners to leads
• Turn messages into support tickets with a status, priority, assignee, and response deadline
• Send personalized broadcasts to filtered segments or imported lists, then follow replies in the same inbox
• Review response time, reply rate, message volume, and busy hours to see how the team keeps up

Who Is Entergram For?

The platform suits teams whose customers and partners communicate on Telegram, including:

• Sales and business development teams
• Customer support teams
• Marketing and growth agencies
• Crypto and Web3 projects
• Trading desks and OTC brokers
• Community managers

Entergram Use Cases

Based on our evaluation of Entergram features, we have identified several scenarios in which the software can be the right choice:

Operations Managers Tracking Team Performance And Response Metrics

Support managers whose teams answer customers on Telegram have no built-in reporting. Slow replies and uneven workloads stay hidden until a customer complains. With Entergram analytics, the manager reviews response time, reply rate, and message volume across the connected accounts. It reads a heatmap to find the hours when messages peak and checks how teammates perform against their SLA.

Sales Teams Losing Track Of Inbound Telegram Leads

Sales teams that receive inquiries through Telegram often have no record of a lead beyond the chat itself. So, a new inquiry can sit unanswered among other conversations. Entergram turns inbound messages into tracked leads in one CRM, where stage columns and tags indicate where each lead stands. Reminders help teams schedule follow-ups, and personalized broadcasts enable outreach to groups of leads with relevant messages.

Support Agents Losing Context When Telegram Requests Change Hands

Customer support desks handling requests through Telegram often struggle with scattered messages, missing context, and the friction of forcing users to interact with bots. The platform turns standard conversations into a unified help desk. In this shared workspace, agents can assign discussions and set service-level agreements while linking every ticket back to its source message.

Support Team Leads Struggling With Unowned Telegram Tickets

Support managers frequently encounter a breakdown in accountability where customer inquiries stall because no specific team member takes ownership of incoming messages. Entergram reduces this operational gap by letting teams assign each support ticket to a designated teammate. Through this assignment workflow, managers can view individual agent workloads, reassign chats, and ping the assigned handler on their personal Telegram as response deadlines approach.

Is Entergram Right For You?

If your sales, support, or community teams work with customers on Telegram and need one shared workspace for it, Entergram may be the right choice. A single inbox can hold several Telegram accounts, and teams can add more accounts or seats as they grow. Organizations with strict infrastructure needs can choose a self-hosted deployment.

On the security side, Telegram login sessions are stored encrypted at rest with AES-256-GCM, and the encryption keys are kept apart from the database. Connected accounts run through their own dedicated proxy IPs, and data in transit is protected with HTTPS. Team members see only the Telegram accounts they connected to themselves, and admins can hide usernames and block message editing and deletion.

For compliance, Entergram aligns its data handling with GDPR. Message content is not kept on its servers in readable form, and only the metadata needed for CRM features is collected. Users can export or delete their data from the settings, with deletion completed within 30 days. Data is mainly processed within the European Union.

If you're still unsure whether Entergram is the right choice for your business, contact our team at (661) 384-7070, and they will help you make an informed decision.