Hospice agencies face several Electronic Medical Record (EMR) challenges that put them on the brink of operational inefficiency. These usually include coordinating interdisciplinary teams (IDTs), updating care plans on the fly, documenting end-of-life care accurately, and staying compliant with Medicare hospice rules.
Choosing the wrong EMR can slow down the already delicate workflow. It often leads to issues, like slow documentation and increased administrative burden that drain both time and resources in a sensitive care environment.
To help agencies make an informed decision, we researched and compared the best hospice EMR software based on pricing, specialized features, and real user feedback. So, let’s get in and find a platform that best fits your agency’s needs.
Software | Ratings | Trial Info | Starting Price | Best For | Key Features |
Epic EMR (Editor’s Choice) | 4.4/5 | No free trial View Demo | $1,200 Get A Custom Quote | Interoperability and health information exchange through Care Everywhere |
|
4.1/5 | No free trial View Demo
| $295/month Get A Custom Quote | Built-in Symptom Follow-up Workflow |
| |
4.3/5
| No free trial View Demo | $2000/month Get A Custom Quote | Built-in interdisciplinary group (IDG) coordination |
| |
4.5/5 | Free trial available View Demo | $12/month Get A Custom Quote | Predictive analytics capability |
| |
2.7/5 | No free trial View Demo | $1/month Get A Custom Quote | Integrated Hospice Inpatient Unit support |
| |
3.6/5 | No free trial View Demo | $500/month Get A Custom Quote | Individual needs-based EHR |
| |
3.4/5 | No free trial View Demo | $1,000/month Get A Custom Quote | Custom bereavement management tools |
| |
4.6/5 | 14-day free trial View Demo | $85/user/month Get A Custom Quote | Built-in IDG/IDT Dashboard |
| |
4.8/5 | No free trial View Demo | $219/month Get A Custom Quote | AI-driven Concept Processing technology |
| |
5/5 | No free trial View Demo | $75/month Get A Custom Quote | No-Prep IDG (Interdisciplinary Group) Meetings |
| |
4.8/5 | No free trial View Demo | $10/month Get A Custom Quote | AI‑driven caregiver retention and predictive analytics hub |
|
Epic EMR (Editor’s Choice)
Epic EMR is used across hospice care organizations to centralize patient health data, manage clinical workflows, and support care coordination. It stores detailed records, including history, meds, labs, and clinical notes. The platform also integrates billing, telehealth, and patient engagement tools like the MyChart Central, which is helpful for hospice agencies to coordinate visits.
Epic’s security and interoperability features make it suitable for complex care settings, including hospice, where accurate and updated patient data and seamless communication are important. Most of all, Epic has been repeatedly recognized by independent industry groups for excellence in electronic health records, including being named the Best in KLAS Overall Software Suite for multiple years.
Pros And Cons
Pros | Cons |
Enhances patient engagement via a patient portal Offers advanced patient monitoring for practice oversight Meaningful Use certified to meet industry standards | Requires training to use the system Can feel overwhelming due to the volume of patient data |
Best For
Epic EMR is best suited for large and enterprise-level hospice agencies that need to manage complex workflows.
Key Features
- Revenue Cycle Management
- Schedule Appointments
- Self-Service Portal
- Reporting And Analytics
- Charting
Pricing
Epic pricing starts at $1,200. It varies depending on your organization’s size, selected modules, and implementation support.
Disclaimer: The pricing is sourced from third-party websites and is subject to change.
Why We Like It
We love Epic EMR for hospice agencies because it operates at scale and provides tight control over clinical and administrative workflows. We appreciate how it centralizes detailed patient records and supports coordinated care across large teams.
For multi-location hospice organizations managing high patient volumes, Epic proves to be an excellent choice. It is one of the best EHR providers for hospice, particularly for maintaining consistency and compliance.
User Ratings
Rated 4.4/5 based on multiple user reviews. Most users love Epic for its organized patient data and workflow support, but some find it difficult to navigate and slow at accessing records.
Alora Hospice Software
Alora Hospice Software is a web and cloud‑based hospice EMR. Using this platform, hospice care agencies can centralize assessments, plans of care, Interdisciplinary Group (IDG) meeting documentation, medication profiling, and scheduling into one user‑friendly platform, which keeps the teams efficient across care settings.
The software supports the electronic documentation system, which helps reduce errors associated with traditional paperwork, so hospice clinicians can focus more on patient care. In addition, Alora helps hospice providers deliver quality care while maintaining Medicare and CMS compliance.
Pros And Cons
Pros | Cons |
Customer support is quick and supportive Brings patient data together and cuts down paperwork Helps with training and onboarding for new staff | New users may struggle with billing workflows and navigation Customization and documentation features need improvement |
Best For
Alora is built to be scalable and flexible for hospice agencies of any size.
Key Features
- Scheduling
- Medication Administration
- Electronic Faxing
- Report Generation
- Patient Information Tracking
Pricing
Alora Hospice Software pricing begins at $295/month for smaller agencies. The subscription model scales based on agency size and includes flexible plans that support either unlimited users or unlimited patients, depending on the plan chosen.
Pricing differs across agency sizes as detailed below:
- Small agencies: $295-$800/month
- Medium agencies: $800-$2,000/month
- Large agencies: $2,000-$8,000/month
Disclaimer: The pricing is subject to change.
Why We Like It
We chose Alora for its exceptional mobile-first design that truly empowers field hospice clinicians. The platform excels at documentation syncing, which helps eliminate duplicate data entry that plagues many hospice teams.
It is ideal for agencies managing multiple patients and locations. This allows nurses and physicians to track patient care, medications, and compliance tasks in real time.
User Ratings
The software holds 4.1/5 -star based on user reviews. Generally, users praise Alora Homecare Software for its user‑friendly interface and strong support that helps with documentation and compliance. However, some reviewers report occasional workflow limitations.
MatrixCare
MatrixCare is an enterprise-grade electronic medical records platform serving the post-acute care continuum, including hospice, home health, and senior living facilities. The platform delivers integrated clinical, financial, and operational tools, which help with more streamlined clinical workflows and reduced administrative burden on the hospice team, so they can put better focus on patient care.
MatrixCare has also made transitions and communication easier between hospitals and physician practices with its interoperability features. With such features, MatrixCare ensures hospice caregivers have complete patient information that could enable more informed and coordinated end-of-life care.
Pros And Cons
Pros | Cons |
Responsive and fast customer support to guide through every step of the way Enhances clinical care through software systems measuring patient outcomes Innovative technology streamlines administrative tasks | Not highly customizable as expected Routine visit documentation takes too long |
Best For
MatrixCare is best for mid‑ to large‑sized home health and hospice agencies.
Key Features
- Point of Care
- Patient And Family Engagement
- Revenue Cycle Management
- Data And Analytics
- CAHPS and Survey Services
Pricing
MatrixCare pricing starts at $2,000/month. Its plans vary based on the size of the hospice agency and specific operational needs.
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Why We Like It
MatrixCare stands out for its clinician‑designed EMR that goes beyond basic documentation to include secure messaging, video chat, and IDG coordination tools tailored for hospice workflows. We chose it for features like offline mobile app support and powerful reporting dashboards that help teams act on insights quickly.
A hospice administrator can easily leverage these MatrixCare’s reporting dashboards to track agency-wide performance and identify trends in patient outcomes for improved care efficiency.
User Ratings
Users reviews have given an average rating of 4.3/5, with a majority saying that MatrixCare delivers strong care management and reliable billing integration that supports clinical workflows. But others note limited customization, and occasional navigation or reporting challenges.
WellSky
WellSky functions as a hospice EMR with broader clinical and administrative capabilities. The software is purpose-built to manage hospice operations, offering features like intake and scheduling, clinical documentation, quality assurance, and financial reporting.
It also includes predictive analytics to help agencies identify patients needing extra support and optimize care delivery. This creates a fully integrated hospice software platform that brings together point-of-care and administrative tasks in a clear, intuitive, and efficient system.
Pros And Cons
Pros | Cons |
Easy-to-use interface with smooth navigation Customizable templates for consistent documentation Patient portal improves communication and scheduling | Certain reporting features need enhancement Customization may be limited for specific needs |
Best For
WellSky works well for mid-to-large hospice agencies.
Key Features
- Care Coordination
- Compliance Management
- Billing And Claims
- Custom Reporting
- Integrated Pharmacy Module
Pricing
WellSky pricing starts at $12. It also delivers personalized options to meet the distinct needs of each hospice agency.
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Why We Like It
WellSky works well for hospice agencies that need to track patient care plans and monitor symptom changes on the go. It is one of the best hospice care EHR systems that help nurses and physicians respond quickly to evolving hospice organizations’ needs.
We like WellSky for being easily accessible through both the web and mobile. This enables hospice teams to access the clinician data and other necessary clinician information anytime and anywhere.
User Ratings
Receives a 4.5-star average from several reviewers. WellSky is praised mostly for being easy to use, intuitive, and quick to learn, especially for field staff and documentation tasks. However, some reviewers report complex reporting, downtime, and slightly poor support experiences that impact productivity.
HomeCare Homebase
Homecare Homebase (HCHB) is a specialized, nurse-designed EMR platform. It provides a complete solution to support person-centered care at every stage.
Since the software centralizes patient records, defensible documentation, IDG coordination, and billing, it helps hospice agencies provide support both at home and in inpatient units. With the added convenience of the PointCare mobile app, hospice clinicians can store the patient's record at their fingertips.
Pros And Cons
Pros | Cons |
Mapping and scheduling tools help with daily planning Reports and filters help pull meaningful insights Adapts to feedback and tailors solutions to agency needs | Customer support responses can be inconsistent Documentation workflows may take extra time |
Best For
Homecare Homebase is ideal for all agency sizes, from start-ups to enterprises.
Key Features
- Smart Scheduling
- Analytics
- Intelligence
- Patient Engagement
- Personal Care
Pricing
Pricing for Homecare Homebase ranges between $200 and $1,200/user/month, with flexible plans tailored to each agency’s operational needs.
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Why We Like It
Homecare Homebase stands out for its ‘Predict’ feature, which lets clinicians identify patients at low, medium, or high risk of hospitalization within 14 days. A hospice nurse can easily use this feature to flag a high-risk patient, review the contributing factors, and adjust medications or schedule additional visits. This proves really helpful in preventing patients from unnecessary hospital visits.
User Ratings
Receives a 2.7/5 rating based on user reviews. Users frequently say Homecare Homebase can be helpful for managing workflows, scheduling, and documentation, but many reviewers also report that it is difficult to use.
Netsmart EHR
Netsmart provides a unified post-acute framework that eliminates the fragmentation slowing down end-of-life care delivery. Its ‘myUnity’ module integrates augmented intelligence (AI) to automate documentation and quality oversight, while speech recognition capabilities allow clinicians to capture patient vitals at the point of care without the burden of manual typing.
The platform offers real-time visibility into mortality risk trends and clinical milestones. This empowers caregivers to shift their focus from administrative data entry to providing compassionate, person-centered care.
Pros And Cons
Pros | Cons |
Offers dedicated HIPAA compliance Provides home-care EHR for domestic care EHR comes with multi-device operability, and better access | May require initial training The in-depth analytics function could use improvements
|
Best For
Netsmart works best for self-employed and small-to-midsize hospice agencies.
Key Features
- Electronic Health Records (EHR)
- On/Offline Integrated Care
- Value-Based Care
- Integrated Case Coordination
- Data Mobility
Pricing
Pricing for Netsmart starts at around $500/month and is customized to fit different hospice agency sizes.
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Why We Like It
We like Netsmart for its augmented intelligence (AI) and predictive modeling capabilities, which help teams identify high-risk patients and stay ahead of clinical needs. With CHAP-verified compliance tools and intuitive, role-based workflows, the platform empowers larger, multi-service agencies to maintain high standards of care while scaling their operations effectively across the entire post-acute continuum.
User Ratings
With a user rating of 3.6/5, users like Netsmart for its scheduling and care coordination, though many have noted that the reporting and advanced analytics can be limited.
KanTime
KanTime Hospice handles the clinical, financial, and regulatory requirements of end-of-life care centers. The platform offers integrations with vendor partners and automated compliance checks. This enables hospice agencies to manage documentation accuracy with precision and maintain communication across the interdisciplinary team.
It also serves as a comprehensive EMR tool for better coordinated, care while maximizing reimbursement and ensuring survey readiness in care-critical patients.
Pros And Cons
Pros | Cons |
Cross-platform access across multiple platforms Powerful scheduling tools to manage critical care needs Easy-to-use communication features for immobilized patients | Lacks an undo button in case of errors Billing accuracy and consistency can be a challenge |
Best For
KanTime is best suited for small-to-mid sized hospice agencies.
Key Features
- Scheduling
- Payroll/HR
- Clinical POC
- Billing and Coding
- Referral Management
Pricing
KanTime pricing starts at $1,000/month. Its plans scale based on agency size and feature needs.
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Why We Like It
KanTime Hospice stands out for its ability to streamline clinical documentation and administrative oversight. It uses an intelligent, rules-based system for this purpose. The platform checks for errors or missing data at the point of care, ensuring that every note is compliant before it is even submitted. This position agencies in maintaining high-quality care standards while reducing the time spent on manual audits and back-office corrections.
User Ratings
Based on user reviews, the platform is rated 3.4/5. Users appreciate its ease of use, intuitive navigation, and helpful dashboards. However, several reviewers comment on its unresolved issues with billing.
Hospice Tools
Hospice Tools is a hospice-focused EMR platform built by hospice professionals for hospice professionals. The software focuses on the Facility Protocol Sheet, which ensures caregivers always have facility‑specific instructions (entry codes, check‑in steps, contact points, paperwork requirements) at their fingertips.
This feature facilitates the charting and discharge processes, which are otherwise error-prone and time-consuming. The platform’s mobile access and auto-compliance make it ideal for agencies focused on quality care and operational efficiency.
Pros And Cons
Pros | Cons |
Quick access to patient records and charting Reliable customer support with prompt responses Well-organized tabs for efficient clinical navigation | Hard to view trends like vitals without opening full notes Occasional timeouts require logging in again |
Best For
Startups, small, and midsize independent hospice agencies can benefit the most from Hospice Tools features.
Key Features
- CD Codes Library
- Auto-Calculate Cert Periods
- Patient Contact And Location
- Veterans Checklist Form
- Mentor Mode
Pricing
Hospice Tools pricing starts from $85/user/month. It offers customized pricing for the following plans:
- In-House
- Premium
Disclaimer: The pricing is subject to change.
Why We Like It
Hospice Tools is ideal for hospice nurses and administrators who need to follow facility-specific protocols and access Mentor Mode guidance. We recommend this software for covering everything from patient intake, real-time charting, and visit verification to payroll, billing, and volunteer management, HR tools, and more.
User Ratings
Rated 4.6/5 based on experienced user reviews. Users consistently praise Hospice Tools for its ease of use and well-managed hospice documentation that saves time for clinical teams. However, some mention limitations in reporting depth.
Praxis EMR
Praxis EMR addresses the template tyranny that forces hospice and palliative care physicians into rigid documentation workflows. This AI-powered, template-free EMR system uses proprietary Concept Processing technology that learns from each physician's unique practice style, thus becoming faster and more personalized with every patient encounter.
For hospice caregivers, Praxis delivers integrated lab results and easy import of historical patient information. It also provides the flexibility to document emotional, physical, and spiritual care needs without being constrained by pre-built templates.
Pros And Cons
Pros | Cons |
Records are simple to locate Automated tools streamline appointment scheduling Accessible from any location | Support response may vary during peak hours Initial setup can be challenging for first-time users |
Best For
Praxis EMR is best suited for solo to medium or larger hospice practices due to its scalable and workflow‑adaptable design.
Key Features
- Clinical Documentation
- Data Management
- Practice Management
- Decision Making And Knowledge Sharing
- Appointment Scheduling
Pricing
Praxis offers an ownership-based pricing model, starting at $219/month for 60 months or $259/month for 48 months for the first provider. Additional providers receive discounted pricing. Once the term ends, providers own the software permanently, with lifetime support and updates available for $70/month.
Disclaimer: The pricing is subject to change.
Why We Like It
Praxis EMR is well-suited for hospice and palliative care teams who value personalized and patient-centered documentation. We like it because its AI‑driven patient intake and integrated patient portal improve interaction with patients and families. This makes coordinating care plans and follow‑ups smoother for hospice teams aiming to enhance patient experience and operational efficiency.
User Ratings
Holds a 4.8/5 rating from numerous user reviews. Users generally praise Praxis for being adaptable that learns from documentation, while some note that initial setup and training can be time‑intensive.
FireNote
FireNote is an EMR designed specifically for hospice and palliative care teams that comes with an intuitive and patient‑centered interface. It features the RapidChart® technology and Informed Intelligence™, which helps reduce charting time while maintaining regulatory compliance. FireNote is tailored well to hospice to the unique needs of hospice care, including simplified frequency management, integrated e‑prescribing, and compliance tracking.
Pros And Cons
Pros | Cons |
Reduces charting time for clinicians User-friendly and intuitive interface Enhances documentation accuracy and compliance | Frequent updates can slow feature adoption Customer support response times may be inconsistent |
Best For
FireNote is best suited for small to medium hospice agencies that want a hospice-focused, easy-to-use EMR platform.
Key Features
- RapidChart Clinical Charting
- Care Plans
- Painless Note Builder
- Paperless Order Creation
- User Dashboard
Pricing
Pricing for FireNote starts at $75/month, with customized plans designed to support varying hospice workflows.
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Why We Like It
FireNote is well-suited for hospice teams who need real-time oversight of care compliance and patient trends. FireNote stands out for its No‑Prep IDG notes feature that lets interdisciplinary group meetings be completed faster and more effectively. The notes can all be kept in one place without pre‑writing. This makes team collaboration and care planning smoother for hospice providers focused on patient‑centered care.
User Ratings
Rated 5/5 by experienced user reviews. A majority of reviewers trust FireNote for its easy-to-use interface that speeds up charting, but a few mention minor issues with update timing or functionality requests
CareSmartz360
CareSmartz360 is an AI‑powered, all‑in‑one home care agency software designed to help hospice and home care services with setups at multiple locations. The platform helps ensure smooth operations through its franchisor management module that takes care of 360-degree data security, support, and migration. Even more, CareSmartz360 facilitates hospice providers with workforce control through staffing compliance and a facility portal.
CareSmartz360 fits this category because it provides an AI-based caregiver retention and Agency staff mobile app that helps manage everyday hospice tasks with great efficiency.
Pros And Cons
Pros | Cons |
Offers intuitive tools for scheduling, billing, and communication Supports multiple report types for business insights Allows detailed client and caregiver profiles for better matching | Mobile app may have occasional limitations Can be challenging for nontechnical users at first
|
Best For
CareSmartz360 is ideal for growing (0-50) to large (200+) size hospice agencies.
Key Features
- Home Care Scheduling Software
- Caregiver Portal
- Electronic Visit Verification Software
- Billing Software
- Reporting Software
Pricing
Pricing for CareSmartz360 starts at $10/month and adjusts according to the number of active clients. It offers the following four main plans at custom pricing:
- Growing Agencies (0-50 Clients)
- Mid-size Agencies (50-300 Clients)
- Large Agencies (300+ Clients)
- Franchisor
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Why We Like It
CareSmartz360 is well-suited for hospice teams managing multiple in-home visits who need seamless coordination between office staff and caregivers. We recommend it for its seamless billing through Electronic Visit Verification (EVV), which captures all six critical points: service, recipient, date, time, location, and caregiver. This helps hospice teams maintain compliance, so the staff can focus more on patient care.
User Rating
Consistently rated 4.8/5 by experienced users reviews. A majority of reviewers recommend CareSmartz360 for its comprehensive features, but some reviewers note slow performance.
Choosing the best hospice EHR starts with aligning technology to the realities of end-of-life care. Prioritize systems that streamline documentation, support interdisciplinary team coordination, and maintain survey-ready compliance. A strong hospice EMR should balance clinical functionality with ease of use while keeping long-term costs predictable and minimizing administrative strain on staff.
How To Choose The Right EMR For Hospice
Always look for EMRs built for hospice-specific challenges, such as managing complex care plans, coordinating nurses, aides, and physicians, and tracking patient trends for timely interventions. Consider ease of onboarding, interoperability with labs and pharmacies, and vendor support to ensure the EMR meets both current hospice operational needs and the future growth of your agency. Evaluate how well the system supports charting speed, e-prescribing, care plan updates, and billing workflows.
What Not To Overlook
- Hospice-specific documentation templates
- Charting speed and workflow automation
- Compliance and survey-readiness tools
- Patient trend tracking for early intervention
- Interdisciplinary team coordination features
- Scalability for growing patient volumes
- Knowledge base, training, onboarding, and ongoing vendor support
- Total cost beyond base pricing
When evaluating hospice software, it’s important to look beyond surface-level features and consider how well the system supports clinical efficiency, regulatory readiness, and coordinated care. The right platform should also scale with growth and offer strong vendor support without hidden cost implications.
