Chronic Care Management (CCM) software helps centralize patient information and support consistent care. This enables physicians to address issues like billing fumbles/mistakes and patient record inconsistencies.
Selecting the right tool isn't about choosing the one with all the bells and whistles. Care teams need a tool that fits well into their workflows and helps them provide expert patient care.
To assist you in this search, we did the heavy lifting, analyzed leading chronic care management platforms, and evaluated how each supports care planning, compliance, and billing.
In this comprehensive blog, you will gain clear insights to compare and choose the best CCM software that improves care efficiency, continuity, and patient outcomes.
Software | Rating | Trial Info | Starting Price | Best For | Key Features |
(Editor’s Choice) | 3.9/5 | No free trial | Custom pricing | Practices of all sizes |
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4.2/5 | No free trial | Custom pricing | Practices of all sizes |
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4.4/5 | No free trial | Custom pricing | Practices of all sizes |
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3.6/5 | No free trial | Custom pricing | Practice of all sizes |
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3.6/5 | 30-day free trial | Custom pricing | Practices of all sizes |
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3.3/5 | No free trial | Custom pricing | Practices of all sizes |
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3.4/5 | No free trial | $449/provider/month | Practices of all sizes |
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4.8/5 | No free trial | $219/provider/month | Solo to mid-sized practices |
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3.2/5 | 14-day free trial | $59/prescriber/month | Independent practices |
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4/5 | No free trial | Custom pricing | Practices of all sizes |
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athenaOne combines Electronic Health Record (EHR), practice management, and revenue cycle tools to streamline chronic care management. It simplifies patient outreach, care documentation, and Medicare reporting, helping practices improve outcomes without extra administrative hassle. Its integration and reporting capabilities help organizations manage CCM programs efficiently.
Pros | Cons |
Tailored EHR platform allows customization to meet different specific specialty needs Automated workflows help improve clinical efficiency and reduce administrative burden Telehealth services facilitate efficient virtual care delivery Communication and care tools improve patient relationships Marketplace program connects with industry-leading partners | Initial training may be required Dependency on reliable internet connectivity for cloud-based features |
Best For
athenaOne EMR is an ideal solution for independent and ambulatory care centers of all sizes that need efficient chronic care management.
Key Features
- Patient Portal
- Appointment Scheduling
- Lab Results Integration
- Telehealth
- Claims Management
Pricing
athenaOne follows a revenue-sharing model. This approach makes it a dependable option for practices that prefer predictable, performance-based costs aligned with their collections.
Why We Like It
athenaOne shines in high-volume practices needing structured CCM workflows. It tracks patient progress, coordinates care, and supports reimbursement, letting providers focus on outcomes. Its distinguishing feature is blending clinical efficiency with actionable analytics, making chronic care management less cumbersome and more measurable.
User Ratings
Rated 3.9/5 based on multiple user reviews. Many users praise athenahealth for its integrated clinical and administrative tools and intuitive core workflows, though some report slow response times.
ModMed delivers specialty-focused EHR solutions that support CCM by improving care coordination and reducing paperwork. Automated workflows and adaptive templates help practices meet CCM requirements while maintaining consistent patient engagement. Its reporting and documentation tools make it a strong choice for practices seeking a modern chronic care management approach.
Pros | Cons |
iPad-optimized charting helps clinicians record data during exams Uses artificial intelligence to help with treatment strategies Rapid access to patient info with hyperlinks saves time Specialty-specific design with tap-to-annotate dermatology images and built-in templates Metrics-driven reports for informed decision-making | The patient portal feature may not work well on mobile devices Reports of software crashes disrupting access to patient data Patient reminders are sometimes redundant or problematic for some users |
Best For
ModMed EMR is well-suited for practices of all sizes. It supports workflows that help specialty physicians, general practitioners, and medical administrators effectively deliver and manage chronic care cases.
Key Features
- Appointment Scheduling
- Secure Messaging
- Integrated Telehealth
- E-prescribing
- Patient Charting
Pricing
ModMed follows a subscription model. Medical providers are billed under a recurring, per-provider, per-month fee structure.
Why We Like It
Ideal for specialty practices, ModMed automates CCM tracking, monitors patient health, and simplifies Medicare-compliant billing. Its focus on specialty needs and workflow efficiency makes it stand out for chronic care practices seeking both operational ease and high-quality outcomes.
User Ratings
According to multiple user reviews, ModMed is rated 4.2/5. Users praise ModMed for its specialty-focused templates and integrated clinical workflows, though some note occasional auto-fill errors and a slower patient check-in process.
Epic EMR is a widely used EHR platform with robust chronic care management capabilities. Its population health tools, care coordination modules, and automated reminders make it easier to manage chronic conditions at scale. Epic’s strong reporting and integration with other systems make it a top choice for practices implementing structured CCM programs.
Pros | Cons |
Centralized storage and accessibility of patient data and medical history Provides robust patient monitoring features for practice management Meaningful Use certification enables it to be in sync with industry standards Improves patient engagement through the patient portal feature | Requires initial training to navigate the system effectively Users may experience information overload due to extensive patient data across many integrated modules |
Best For
Epic is ideal for practices of all sizes. From independent practices to large hospital systems, this software supports teams managing patients with chronic conditions at scale.
Key Features
- Scheduling Appointment
- Digital Check-Ins
- Secure Messaging
- Population Management
Pricing
Epic EMR offers custom pricing based on the specialty needs.
Why We Like It
Epic excels in large practices and health systems where chronic care spans multiple departments. It streamlines care plans, patient follow-ups, and outcomes tracking. It made the list because of its handling of complex patient populations efficiently, making chronic care management measurable and scalable.
User Ratings
Rated 4.4/5 based on multiple user reviews. Users praise Epic EMR for its strong interoperability and centralized patient information access, though some find routine workflows overly complex due to the dense interface.
Tebra is a cloud-based platform offering CCM support alongside practice management and telehealth tools. It simplifies care coordination, tracks patient interactions, and generates reports needed for CCM reimbursement. Its intuitive interface helps practices integrate chronic care management into everyday workflows with minimal friction.
Pros | Cons |
User-friendly interface for easy navigation and seamless integration Offers powerful analytics to drive business insights Centralized system reduces administrative burdens and enhances collaboration Simplifies billing and collections processes Provides practice growth tools to connect practices with the right patients | Limited configuration options for custom modules Some specialty templates could be improved |
Best For
It is well-suited for independent and specialty clinics that are in need of chronic care management software.
Key Features
- Telehealth
- Customizable Templates
- Appointment Scheduling
- Reputation Management
- Patient History Tracking
Pricing
Tebra offers customized pricing plans for clinics that offer chronic care management.
Why We Like It
Tebra works well for small to mid-sized practices needing simple, actionable CCM solutions. It supports patient engagement, time tracking, and reporting for Medicare compliance. Its unique combination of ease of use and CCM-specific features makes it practical for daily chronic care operations.
User Ratings
Rated 3.6/5 based on multiple user reviews. Users praise Tebra for its intuitive, easy-to-navigate platform and core practice workflows, though some report challenges with billing processes and claims handling.
DrChrono offers a flexible EHR and practice management platform with chronic care management modules. Features like automated reminders, CCM billing support, and patient engagement tools streamline care coordination. Its mobile-friendly interface allows providers to manage chronic care workflows on the go, making it suitable for modern practices.
Pros | Cons |
Intuitive interface for seamless navigation Customizable form templates streamline clinical documentation Offers versatile features for patient management E-prescribing capabilities enhance the medication management process Real-time patient eligibility checks streamline insurance verification processes | Possible dependence on internet connectivity for cloud-based functionality Customization complexity for a few advanced features
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Best For
DrChrono EHR is well-suited for practices of all sizes seeking effective chronic care management software. It is used across different medical specialties, including urgent care and pediatrics.
Key Features
- Telehealth
- Lab Integrations
- Speech-To-Text
- Patient Portal
- Secure Messaging
Pricing
DrChrono offers five price plans, each tailored with features to suit various clinical needs.
- Essentials
- Essentials Plus
- Advanced
- Advanced Plus
- Elite
Disclaimer: The pricing is subject to change.
Why We Like It
DrChrono is particularly strong for small, mobile-friendly practices. It reduces CCM administrative workload while keeping patient follow-ups and documentation on track. It stands out for its device-agnostic adaptability, enabling clinicians to manage chronic care efficiently from anywhere.
User Ratings
Rated 3.6/5 based on multiple user reviews. Users praise DrChrono for its integrated clinical, scheduling, and billing workflows and strong mobile accessibility, though some note that billing and payment tracking can feel cumbersome and interruptive.
CureMD provides cloud-based CCM capabilities integrated with EHR and practice management. It automates chronic care workflows, from patient outreach to Medicare-compliant documentation. Its reporting tools and workflow customization make it a practical option for practices aiming to improve care outcomes and streamline CCM tasks.
Pros | Cons |
Streamlines medical information management for healthcare providers Offers customizable templates for personalized documentation Mobile access enables convenient patient care on-the-go Reputation management tools foster patient trust and satisfaction Streamlines revenue cycle management | Initial setup may require training and adjustment Limited customization options for advanced needs Some charting templates could be improved |
Best For
CureMD boasts workflows that can be used by multiple specialties, including but not limited to mental health care, public health, and cardiology. Be it an independent practice or a large hospital network, the software is suitable for practices of all sizes.
Key Features
- AI Medical Scribe
- Telehealth
- Patient Scheduling
- Unified Dashboard
- Revenue Capital Management
Pricing
CureMD offers custom pricing based on the practice’s needs and requirements. So, healthcare organizations looking to provide the best chronic care management can choose from the following pricing plans based on their needs:
- Practice Management - (PM) Plan
- Electronic Health Management - (EHR) Plan
- All-In-One Plan - (PM + EHR)
Disclaimer: The pricing is subject to change.
Why We Like It
CureMD works best in practices that want flexible CCM workflows and easy reporting. It helps with patient engagement, care coordination, and reimbursement accuracy. The platform’s appeal lies in simplifying chronic care management without sacrificing compliance or data accuracy.
User Ratings
Based on multiple user reviews, CureMD gets a 3.5/5 rating. Users praise CureMD for its versatile features and streamlined patient communication, though some find the interface complex and note occasional slow performance.
eClinicalWorks offers a comprehensive suite for CCM, including population health, patient engagement, and automated documentation. Its CCM tools focus on streamlining follow-ups, care plans, and compliance reporting, allowing practices to manage chronic conditions more efficiently while improving patient outcomes.
Pros | Cons |
Automates administrative tasks to help healthcare providers improve patient care Sends automated appointment reminders to reduce no-shows Enhances care coordination to improve patient outcomes and overall care quality Highly customizable for provider needs | Some users may find the software difficult to learn and use May not be compatible with some healthcare software systems or devices Could occasionally disrupt workflow for healthcare providers
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Best For
Be it solo practitioners, small to larger healthcare systems, eClinicalWorks designs workflows that can help them effectively manage chronic care patients.
Key Features
- Patient Portal
- Appointment Management
- E-prescribing
- Lab Results Integration
- Population Health Management
Pricing
eClinicalWorks offers versatile features for chronic care management under the umbrella of two pricing plans, which are:
- Electronic Health Records – Starting from $449/provider/month
- Electronic Health Records With Practice Management – Starting from $599/provider/month
Disclaimer: The pricing is subject to change.
Why We Like It
eClinicalWorks excels in practices managing large chronic care populations. It tracks patient progress, simplifies CCM billing, and integrates care coordination. Its standout feature is combining population health insights with everyday chronic care tasks, making care management more actionable.
User Ratings
Rated 3.4/5 based on multiple user reviews. Users appreciate eClinicalWorks for its comprehensive, all-in-one practice management capabilities, though many note inconsistent responsiveness and communication from customer support.
Praxis EMR uses AI-driven templates to adapt to clinician workflows, supporting chronic care management with personalized documentation and care planning. It reduces repetitive tasks and ensures CCM compliance, making it a strong choice for practices that value clinician-driven customization.
Pros | Cons |
The records are easier to find, and the platform is intuitive Smart agents automate appointment management, enabling smooth scheduling Easily accessible anywhere | Occasional glitches when the platform is accessed Requires extensive training to get started, as per Praxis EMR reviews |
Best For
Ideal for solo to small and mid-sized practices seeking intuitive software for efficient chronic care management.
Key Features
- Customizable Templates
- Unified Patient Records
- Automated Reminders
- Appointment Management
- Revenue Management
Pricing
Praxis EMR is one of the few chronic care management software that follows the ownership model. Pricing depends on what contract time. Users are expected to pay $219/month if they opt for the 60-month plan. Moreover, the price for the 48-month plan is $259/month. After the plan, practices get lifetime access and support for as low as $70.
Disclaimer: The pricing is subject to change.
Why We Like It
Praxis stands out for its flexibility and strong clinician control over workflows. It supports chronic condition tracking, care coordination, and efficient documentation. The platform’s adaptive intelligence learns from how providers work, helping reduce administrative effort over time in chronic care management.
User Ratings
Rated 4.8/5 based on multiple user reviews. Users praise Praxis EMR for its AI-driven, adaptable documentation that streamlines charting, though some find the initial setup and training process time-intensive.
Veradigm combines EHR, analytics, and patient engagement tools to support chronic care management. Its CCM workflows automate patient reminders, track outcomes, and simplify billing compliance. The platform’s analytics help practices identify care gaps and improve overall chronic care delivery.
Pros | Cons |
Provides customizable visit templates for tailored documentation Empowers providers with medication management tools for correct prescribing Enhances practice efficiency with smart documentation tools Supports value-based care models for improved patient outcomes Enables detailed care planning for patient-centered treatment | Customer support response time could be improved Integration issues with existing practice management systems may arise |
Best For
Veradigm is suited for independent practices of all sizes. With workflows that cater to specialties such as dermatology, oncology, and neurology, the software helps physicians manage chronic care patients.
Key Features
- Telehealth
- E-prescribing
- Customizable Care Plans
- Secure Communication
- Medical Charting
Pricing
Veradigm is suitable for practices that are looking for affordable chronic care management software. The platform provides different pricing plans and follows the SaaS subscription model. They offer the following pricing plans:
- Practice Fusion EHR – Starting from $149/month
- Veradigm ePrescribe – Starting from $59/prescriber/month
Disclaimer: The pricing is subject to change.
Why We Like It
Veradigm is strong in practices seeking data-driven CCM insights. It streamlines care coordination and compliance reporting. The software made the list due to its provision of actionable analytics, helping care providers make data-driven decisions when managing chronic care cases.
User Ratings
Veradigm is rated 3.2/5 based on user reviews. Several users value Veradigm EHR for its clinical-administrative interoperability and workflow integration, though some note slow screen transitions and responsiveness issues.
Intergy EHR integrates CCM features with practice management and reporting tools. It automates care coordination, monitors patient progress, and supports Medicare-compliant documentation. Its interface helps practices implement chronic care management without extensive workflow disruption.
Pros | Cons |
Integrated EHR and practice management solution Customizable templates that benefit different specialties Mobile access allows easy documentation | Full functionality needs stable internet connection May require additional training for some features Additional add-ons may require separate purchases |
Best For
Intergy EHR is well-suited for practices of all sizes and is a dependable choice for ambulatory practices.
Key Features
- Patient Portal
- Appointment Management
- Custom Templates
- Population Health Management
Pricing
Intergy EHR follows a subscription-based model, and the pricing is customized based on the practice’s needs.
Why We Like It
Intergy is ideal for small- to medium-sized practices focused on structured CCM programs. It tracks patient care, simplifies documentation, and supports billing compliance. The software made our list due to its ease of use paired with robust chronic care management capabilities, making it a dependable choice for hospitals looking for effective chronic care management.
User Ratings
Rated 4.0/5 based on multiple user reviews. Multiple users praise Greenway Health Intergy for its customizable workflows, scheduling, and billing tools, though some find that routine tasks involve excessive clicking and steps.
When narrowing down chronic care management software, prioritize clinical usability, Medicare compliance, and long-term scalability. Look beyond feature lists and assess real-world outcomes such as care team efficiency, patient engagement, and reimbursement accuracy. A well-chosen platform should support sustainable care delivery, not add operational complexity.
How To Choose The Best Chronic Care Management Software?
Choose software that aligns well with your care model, patient volume, and staffing structure. Evaluate CCM-specific workflows, reporting accuracy, EHR integration, and vendor expertise in chronic care programs. The best solution fits effortlessly into daily operations while helping practices deliver measurable patient outcomes improvement.
What Not To Overlook
- CMS and Medicare CCM compliance, as well as time tracking and documentation
- Accuracy of billing and reimbursement reporting
- Ease of use for clinicians, care managers, and administrative staff
- Integration with existing EHR and practice management systems
- Patient engagement tools such as care plans and messaging
- Data security and HIPAA compliance
- Quality of training and ongoing vendor support