Hospitality LMS Buyers Guide
Last updated: December 06, 2023
As the owner or manager of a hospitality business, you’re at a grave risk of missing out if you don’t have a suitable learning management system (LMS) implementation. A hospitality LMS in your context, geared to provide targeted, employee/team-focused:
- Hospitality Training Courses (via training materials delivery)
- Guest-Space Compliance Management (in line with field best practices/industry regulations)
- Course Management (for custom/proprietary lessons)
- Safety Training (to educate workers dealing with emergency, guest-oriented, situations)
Now, if you want to challenge this ‘assessment of necessity’, here are some stats to consider:
The Year 2022 saw over 132,000 working hotels and motels in the US (representing more than an 8% jump over the previous year as well as a solid rebound from COVID), a number that is only growing at an accelerated rate. Also, the global hospitality industry fared at an astonishing $4500 billion (plus) at the start of 2023; entailing a pie that some of the most happening tech startups are aiming to cut – for good reason.
The only way to gain an edge in this uber-competitive ecosystem is through committed and up-to-date employee training: what the best hospitality learning management system tools excel in.
But how do you secure the right subscription – or free – option for your budget?
Well, this experts’ buyer guide helps you to do this with actionable, experiential, insights; clearing such first-timer concerns as:
Let’s get to it!
Understanding Hospitality LMS Software
Just like with considering any software acquisition, it’s best to form the right concept regarding the tool function before making any contractual considerations. Here’s our take:
A Hospitality LMS (Learning Management System) provides a digital, typically online and SaaS-based, platform for ideating, implementing, and appraising the training programs offered by a guest-services brand to its workers – in the interests of provisioning better, all-round, client service and boosting customer satisfaction ratings.
The improvements mediated by hospitality training courses can directly result in better branding profiles spanning impact on every aspect of the client experience.
As we’ve already mentioned, the competitive rigor afforded by quality training via an accessible learning platform cannot be belittled. Ignoring their promise can, in fact, lead to poorer business performance down the line for organizations trying to remain viable in this fierce, ‘no standards compromise accepting’, industry.
Why Hospitality Businesses Need Dedicated Learning Management System Implementation
There are several other reasons why solid learning management software choices are necessary from the hospitality-brand-cohesion standpoint – since they foster:
- Better guest services standardization/uniformity (through learning one-pagism)
- Employee progress (via the forced upskilling offered via professional training)
- Employee engagement (combined training program experiences improve team bonding; especially in diverse workforce settings)
- Better, consistent, customer complaints resolution (especially through ongoing training protocols that ensure compliance)
- Quicker onboarding for new hires (getting them up-to-speed, quickly)
in addition to many other benefits.
The bulk of these utilities also come with stringent analytics modules – allowing managers to track employee progress and inculcate training program values, organically, throughout their extended enterprise.
Common Hospitality LMS – Key Features
Like with most learning management solutions, the platforms geared for hospitality-specific online training courses share a number of features (while also retaining the point distinctions that make them competitively different from their market peers).
We’ve attempted to lump these software attributes under the three categories – that typically inform their design schematics – below.
Typical Hospitality Learning Management System Attributes
Please note that this listing is not exhaustive.
A number of new (circa 2023) LMS vendor systems come equipped with AI/machine-learning modules that make them significantly more amenable to user customizations.
Picking the Best Learning Management System for Hospitality Training
If you’re completely new to LMS training solution domain in general, it’s easy to get overwhelmed by all the platform options – with their loud marketing pitches – on offer. And to some extent, this also holds true for many field veterans, who find it difficult to keep up with many of the advances these tools tend to upgrade with.
This is where our experts’ five-point evaluation criteria can help.
To use it, you simply want to weigh your chosen LMS providers against each of the probing cues given. The software with the most ‘ticks’ wins.
And if you want to gain another headstart (let us do even more of the thinking for you), then consider our top LMS provider picks listed in the section after the next.
Hospitality LMS Software Evaluation List
Once you’ve narrowed your options down to one, head on over to the platform’s dedicated Software Finder profile page using the search bar at the top of this page (enter your software name and click).
Here, you specifically want to check out the ‘Get Pricing’ and ‘Watch Demo’ offers given, since these will allow you to quickly size up the tool before agreeing to any contractual commitments with the vendor.
In case you come up with a tie between LMS vendors who all seem to fit your bill, you can either:
- Go through their individual profiles in further, minute detail (taking note of the user reviews given at the bottom), or,
- Call our dedicated helpline at (661) 384-7070 for quick, painless advice on the best LMS option for your organizational type, needs, and budget.
And that’s it!
Pricing: What to Expect
If you’re on a budget, you can usually do OK with a free LMS plan signup offered by a number of leading market vendors. These provisions, however, tend to be pretty limited in terms of both design and key features; suited only for very basic online training objectives.
For serious LMS implementations covering the entire organization, you can do much better with a paid plan subscription, where you can expect to pay anything under the following range:
Pricing plans start at $5/user/month to upward of $5000/month (for sprawling organizational setups)
Please note that the figures mentioned are an approximation.
Also, consider enrolling for any ‘free trial period’ offers, whenever available (pay the least buck for understanding a given tool).
Out Top 5 Recommendations
We’ve scoured through our entire range of LMS software listings to pick these winners – based on such criteria as the number of positive user reviews, price/affordability (with respect to the maximum range of features offered), and interface user-friendliness.
In no order of priority:
- Auzmor Learn
- Cortex Learn LMS
- Abara LMS
Let’s explore each in detail.
Auzmor Learn is an LMS system designed for hospitality businesses to manage employee or customer training. It includes social learning, reporting features, and content creation capabilities. The platform makes the hiring, onboarding, and learning experience both engaging and people-focused. It also provides insights into employee learning trends, course performance, and top-performing employees.
Standard ($3000*/mo. – enterprise subscription)
* Ballpark figure; go to our Auzmor Learn Software Profile Page and click ‘Get Pricing’ to obtain updated, custom pricing figures narrowly suited to your learning initiative.
- Content Creation & Delivery (Auzmor Learn comes packed with a variety of content creation tools, allowing you to easily create engaging courses and deliver them to your employees. You can also upload existing content from other sources, such as videos, documents, and images)
- Robust Reporting (With this functionality, you can track employee progress and get insight into their learning trends. This allows you to identify areas where employees need more help or guidance and make sure they're on track to meet their goals)
- Social Learning (Auzmor Learn's social learning feature makes it easy for employees to collaborate with each other and share their knowledge. This helps foster a culture of learning within your organization and encourages employees to learn from each other)
|Great Learner Tracking||Credit card subscription
payments can be tricky
|Stellar customer support|
Cortex Learn LMS
If you are looking for an e-training solution for your hospitality brand or service, Cortex Learn LMS is a great choice. It's affordable, user-friendly, and packed with features tailored to the needs of small to medium-sized organizations.
With the platform, you can swiftly and effortlessly produce and operate your personalized e-learning courses. It also permits you to construct and handle training and development material without difficulty.
Furthermore, Cortex Learn offers an e-content creation tool that enables organizations to create interactive learning and quiz solutions easily. These solutions allow tracking of employee completion.
- Standard ($1.5*/year. – enterprise subscription)
* Ballpark figure; go to our Cortex Learn LMS Software Profile Page and click ‘Get Pricing’ to obtain updated, custom pricing figures narrowly suited to your learning initiative.
- Cost-Effective (As a cost-effective LMS, Cortex Learn offers a range of pricing plans to suit any budget, and its user-friendly interface makes it easy to set up and manage courses both quickly and efficiently)
- E-Content Creation Tool (The platform's e-content creation tool allows organizations to build dynamic, interactive learning and quiz solutions with ease. This feature allows users to create engaging content that can be easily tracked and monitored for employee completion)
- Customisable (Cortex Learn LMS is highly customizable, allowing organizations to tailor their training program according to their specific needs. The platform also offers a range of features such as assessments, surveys, reports, and more that can be used to measure employee performance and progress)
|Blended Learning||Limited-to-none native video conferencing capabilities|
|Top-Rated Course/Learner Progress Tracking|
Abara LMS is a modern, mobile-first, progressive learning platform designed for corporate, training, and eLearning companies. Its multi-portal/multi-tenancy interface allows hospitality businesses to train their external learners such as partners, vendors, and customers. It houses 60+ features and inbuilt integrations needed to effectively manage organization-wide learning activities.
Abara also provides course authoring, assessments, gamification, analytics, and reporting capabilities.
With Abara LMS, hospitality businesses can easily track employee progress and measure the effectiveness of their training programs. Additionally, they can access special pricing plans that are tailored to their specific needs.
- Micro ($420*/mo. – 50 users)
- Small ($600*/mo. – 100 users)
- Medium ($900*/mo. – 250 users)
- Big ($1400*/mo. – 500 users)
- Large ($1800*/mo. – 1000 users)
- Enterprise (Contact to Confirm – 1000+ users)
* Ballpark figure; go to our Abara LMS Software Profile Page and click ‘Get Pricing’ to obtain updated, custom pricing figures narrowly suited to your learning initiative.
- Mobile-First Design (Abara LMS has been designed with mobile-first technology, making it easy for hospitality businesses to access their training materials on any device. This makes it easier for employees to access learning materials and complete courses while on the go)
- Inbuilt Integrations (The platform comes with inbuilt integrations that allow hospitality businesses to easily integrate their existing systems with the platform. This helps them streamline their employee training processes and make sure that all employees have access to the same materials and resources)
- 60+ Features (Abara LMS offers over 60 features, including analytics, reporting, content authoring tools, assessments, surveys, and more. These features help hospitality businesses create engaging learning experiences for their employees and track their progress throughout the course of their training program)
|Corporate-first design||A little costly for smaller setups|
|Support for system administrators|
If you're a hospitality brand or business seeking to simplify your employee training, Looop LMS is the ideal solution. Its advanced learning management system enables you to provide efficient training at any place or time, resulting in effective learning.
The platform, further, improves performance for businesses by eliminating redundancies and providing an intuitive user interface. It offers features such as surveys and internal communication tools to monitor employee progress and engagement.
- Small Business* (50 users)
- Mid-Size Business* (250 users)
- Enterprise* (500 users)
- Enterprise+* (More than 500 users)
* Go to our Looop LMS Software Profile Page and click ‘Get Pricing’ to obtain updated, custom pricing figures narrowly suited to your learning initiative.
- Scalability (Looop LMS is designed to scale with your business, allowing you to easily add new users and content as needed. This makes it easy to keep up with the changing needs of your hospitality business)
- Performance Tracking (The software allows you to track the performance of your employees and learners in real time, giving you valuable insights into how they are performing and where they need improvement. This helps you ensure that your hospitality business is running at its best)
- Customization (With Looop LMS, you can customize the look and feel of your learning platform to match the branding of your hospitality business. This ensures that learners have a consistent experience when using the platform, which helps them stay engaged and motivated throughout their learning journey)
|Awesome customer support||‘User Insights’ reporting could be better|
|Highly accessible learning|
|Stellar integrations with other software|
Tovuti LMS is a comprehensive learning management system that simplifies the course creation process and ensures compliance with security regulations for hospitality businesses and organizations. Its user-friendly platform supports mobile learning and can be easily used by both learners and administrators.
- Standard Plans (Starting $775*/mo. for 50 users)
* Ballpark figure; go to our Tovuti Software Profile Page and click ‘Get Pricing’ to obtain updated, custom pricing figures narrowly suited to your learning initiative.
- Easy-to-use Interface (The interface of Tovuti is easy to use and intuitive, allowing users to swiftly create courses, involve learners, and monitor progress)
- Secure & Compliant (The LMS complies with HIPAA, GDPR, and CCPA, which means that your data is safe and protected from unauthorized access)
- Adaptive Learning Platform (Tovuti's adaptive learning platform enables users to customize their training programs to meet the specific needs of their learners. This helps to ensure that each learner receives personalized instruction that is suited to their unique requirements)
|Top-rated LMS backed by user reviews||Slight concerns reported with non-intuitive design|
|Stellar User Support|
Frequently Asked Questions (FAQs)
Q. What is LMS in hospitality?
These learning management systems are designed specifically for the hospitality industry. They allow businesses to design and manage courses on different hospitality-critical disciplines such as customer service, communication and social skills, food hygiene, and more. An LMS in hospitality can also be used to store all of an organization's learning materials in one centralized place. This helps ensure that employees are properly trained to provide a consistently great guest experience.
Q. What are the learning outcomes of hospitality management?
Hospitality management involves studying the business side of the hospitality industry. Those who complete a hospitality management program gain a broad knowledge of customer service, marketing, finance, and operations within the industry.
The learning outcomes for hospitality management include:
- Improving one's understanding of the different job prospects and choices available in the hospitality sector
- Recognizing and utilizing operational business concepts and skills
- Developing leadership and management skills by working together as a group
among other concerns.
Q. What are the 4 different types of hospitality management?
Hospitality management is a broad field of study that covers many different areas. The four main types of hospitality management are food and beverage, travel and tourism, lodging, and customer service.
The job of a food and beverage manager is to manage the day-to-day operations of restaurants, bars, catering services, and other food-related businesses. This involves managing employees, designing menus, purchasing supplies, and making sure customers are satisfied.
Travel and tourism managers plan trips for individuals or groups. They arrange transportation, book accommodations, plan activities like tours and sports events, and offer customer service to ensure a smooth trip.
The job of lodging managers is to manage the operations of hotels or resorts. This includes managing staff like housekeepers and front desk clerks, creating marketing plans, setting room rates, maintaining safety standards, and ensuring that guests are satisfied with their stay.
The role of a customer service manager is to address customer complaints and inquiries either face-to-face or by phone. They also provide training to staff members to ensure that customers receive high-quality service and have a positive experience with the company.
Q. What are the 3 functions of hospitality management?
Hospitality management is a broad field that involves overseeing the day-to-day administrative, operational, and commercial activities of businesses in the hospitality industry. The three key functions of hospitality management are project management, revenue management, and managerial accounting.
Project Management in the Hospitality Industry involves planning, organizing, and managing resources to bring about the successful completion of specific goals and objectives. This includes budgeting, scheduling staff, monitoring progress, and making adjustments as needed.
Revenue Management for the Hospitality Industry focuses on maximizing profits by optimizing pricing strategies and inventory levels. It also involves analyzing customer data to understand their preferences and develop targeted marketing campaigns.
Managerial Accounting for the Hospitality Industry is concerned with providing financial information to managers so they can make informed decisions about how to run their business. This includes tracking expenses, preparing financial statements, analyzing performance metrics, and creating budgets.
Overall, hospitality managers are responsible for running the day-to-day operations of a restaurant or hotel, including overseeing personnel, ensuring customer satisfaction, and managing budgets. By understanding these three key functions of hospitality management, businesses can ensure they are operating efficiently and effectively to maximize profits.
Q. What are the benefits of getting an LMS for a hospitality business?
Utilizing an LMS (Learning Management System) can greatly benefit a hospitality business. It offers a centralized platform to provide training to all employees, from desk clerks to managers, ensuring that everyone stays current with the latest industry practices and company updates.
An LMS can make learning more interesting by enabling businesses to create custom content, like interactive videos, quizzes, and other activities. It also allows businesses to track employee progress and performance over time through analytics.
Some Parting Help
We know that selecting the right software for hospitality training/educational projects can be tough, but we're here to help.
Contact our helpline reps at (661) 384-7070 for some speedy, targeted advice on LMS tools/subscriptions that match your particular requirements.
We'll handle everything, aiding you locate your best match promptly!